Author : Robert Johnston
Publisher : Pearson Education
ISBN 13 : 9780273683674
Total Pages : 1140 pages
Book Rating : 4.75/5 ( download)
Book Synopsis Service Operations Management by : Robert Johnston
Download or read book Service Operations Management written by Robert Johnston and published by Pearson Education. This book was released on 2005 with total page 1140 pages. Available in PDF, EPUB and Kindle. Book excerpt: The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.