Operations And Service Management

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1522539107
Total Pages : 1780 pages
Book Rating : 4.00/5 ( download)

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Download or read book Operations and Service Management: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2017-11-30 with total page 1780 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.

Author : Robert Johnston
Publisher : Pearson Higher Ed
ISBN 13 : 0273740490
Total Pages : 489 pages
Book Rating : 4.90/5 ( download)

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Download or read book Service Operations Management eBook_o4 written by Robert Johnston and published by Pearson Higher Ed. This book was released on 2012-08-07 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Author : Robert Johnston
Publisher : Pearson Education
ISBN 13 : 9780273683674
Total Pages : 1140 pages
Book Rating : 4.75/5 ( download)

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Download or read book Service Operations Management written by Robert Johnston and published by Pearson Education. This book was released on 2005 with total page 1140 pages. Available in PDF, EPUB and Kindle. Book excerpt: The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.

Author : James A. Fitzsimmons
Publisher : Irwin/McGraw-Hill
ISBN 13 : 9780072823738
Total Pages : 576 pages
Book Rating : 4.39/5 ( download)

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Download or read book Service Management written by James A. Fitzsimmons and published by Irwin/McGraw-Hill. This book was released on 2004 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Cengiz Haksever
Publisher : Pearson Education
ISBN 13 : 0133088855
Total Pages : 134 pages
Book Rating : 4.54/5 ( download)

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Download or read book Service Management written by Cengiz Haksever and published by Pearson Education. This book was released on 2013 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes bibliographical references and index.

Author : Zoe J. Radnor
Publisher : Routledge
ISBN 13 : 1317602951
Total Pages : 462 pages
Book Rating : 4.58/5 ( download)

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Download or read book Public Service Operations Management written by Zoe J. Radnor and published by Routledge. This book was released on 2015-07-30 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.

Author : Bill Hollins
Publisher : SAGE
ISBN 13 : 1848604661
Total Pages : 312 pages
Book Rating : 4.67/5 ( download)

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Download or read book Managing Service Operations written by Bill Hollins and published by SAGE. This book was released on 2006-09-18 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: `Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.

Author : David W. Parker
Publisher : Edward Elgar Publishing
ISBN 13 : 1788115945
Total Pages : 608 pages
Book Rating : 4.40/5 ( download)

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Download or read book Service Operations Management, Second Edition written by David W. Parker and published by Edward Elgar Publishing. This book was released on 2018-06-29 with total page 608 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.

Author : Cengiz Haksever
Publisher :
ISBN 13 :
Total Pages : 618 pages
Book Rating : 4.85/5 ( download)

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Download or read book Service Management and Operations written by Cengiz Haksever and published by . This book was released on 2000 with total page 618 pages. Available in PDF, EPUB and Kindle. Book excerpt: Taking a multidisciplinary perspective, this text introduces the major concepts of service management and operations, showing how to build the service system to create customer value, operational issues, and some of the tools for managing service operations.

Author : James A. Fitzsimmons
Publisher : McGraw-Hill
ISBN 13 : 9780071263467
Total Pages : 537 pages
Book Rating : 4.62/5 ( download)

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Download or read book Service Management written by James A. Fitzsimmons and published by McGraw-Hill. This book was released on 2008 with total page 537 pages. Available in PDF, EPUB and Kindle. Book excerpt: Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. New material on Professional Service Firms highlights IBM’s initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.