On Time Service Issues Present In Going Incs Airline Business And Suggested Quality And Control Measures For Improvement

Author : Farrukh Khan
Publisher : Lulu.com
ISBN 13 : 0557718384
Total Pages : 15 pages
Book Rating : 4.82/5 ( download)

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Download or read book On - Time Service Issues Present in Going Inc’s Airline Business and Suggested Quality and Control Measures for Improvement written by Farrukh Khan and published by Lulu.com. This book was released on with total page 15 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Calvin Monroe
Publisher : GRIN Verlag
ISBN 13 : 3656605319
Total Pages : 57 pages
Book Rating : 4.17/5 ( download)

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Download or read book Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry written by Calvin Monroe and published by GRIN Verlag. This book was released on 2014-02-28 with total page 57 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bachelor Thesis from the year 2012 in the subject Business economics - Operations Research, grade: A, King`s College London, language: English, abstract: Norwegian airline operator has been offering airline services for quite a long time, frequently among the Scandinavian countries. However, the condition for service quality has been deteriorating for the last couple of decade. Despite the many researches done to dig out the factors that could be adjusted to favour service quality, not much has been seen to change. This study was aimed at conducting an exploratory survey in the grounds of the Norwegian company to find out the recommendations for the company’s quality service. We issued self-governed questionnaires to the customers at the waiting room, who were rather waiting for flight take off. A focus group discussion was also conducted by the group to engage the passengers in a dialogue that involved customer service quality expectations and perceptions. During the survey period which took six days, we interacted with the customers and show them the need for their genuine response towards the questions asked. A well elaborated questionnaire was distributed to the customers who answered them as they awaited the operator services. The customers answered the questions at their own pace, giving their opinions independently. The sampled population was made-up of 120 customers taking on flights among the Scandinavian countries at Oslo Airport. The answers were analysed and deductions made from the analysis. The services expected offered by the company were rated along with the customers’ expectations and that was what could only measure customer satisfaction for services offered by Norwegian airline service. SERVQUAL system was used to calculate the relationship between customer expectations and perceptions. Some mathematical implications of mean and standard deviations also added some weight on the relationship between the company’s present status and customer perception.

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Publisher :
ISBN 13 :
Total Pages : 784 pages
Book Rating : 4.63/5 ( download)

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Publisher :
ISBN 13 :
Total Pages : 576 pages
Book Rating : 4.88/5 ( download)

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Publisher :
ISBN 13 :
Total Pages : 128 pages
Book Rating : 4./5 ( download)

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Author : Calvin Monroe
Publisher :
ISBN 13 : 9783656605331
Total Pages : 60 pages
Book Rating : 4.35/5 ( download)

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Download or read book Challenging in Delivering Quality Services written by Calvin Monroe and published by . This book was released on 2014-03 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bachelor Thesis from the year 2012 in the subject Business economics - Operations Research, grade: A, Kings College London, language: English, abstract: Norwegian airline operator has been offering airline services for quite a long time, frequently among the Scandinavian countries. However, the condition for service quality has been deteriorating for the last couple of decade. Despite the many researches done to dig out the factors that could be adjusted to favour service quality, not much has been seen to change. This study was aimed at conducting an exploratory survey in the grounds of the Norwegian company to find out the recommendations for the company's quality service. We issued self-governed questionnaires to the customers at the waiting room, who were rather waiting for flight take off. A focus group discussion was also conducted by the group to engage the passengers in a dialogue that involved customer service quality expectations and perceptions. During the survey period which took six days, we interacted with the customers and show them the need for their genuine response towards the questions asked. A well elaborated questionnaire was distributed to the customers who answered them as they awaited the operator services. The customers answered the questions at their own pace, giving their opinions independently. The sampled population was made-up of 120 customers taking on flights among the Scandinavian countries at Oslo Airport. The answers were analysed and deductions made from the analysis. The services expected offered by the company were rated along with the customers' expectations and that was what could only measure customer satisfaction for services offered by Norwegian airline service. SERVQUAL system was used to calculate the relationship between customer expectations and perceptions. Some mathematical implications of mean and standard deviations also added some weight on the relationship between the company's present status and customer perce

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ISBN 13 :
Total Pages : 1902 pages
Book Rating : 4.80/5 ( download)

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Author : United States. National Aeronautics and Space Administration
Publisher :
ISBN 13 :
Total Pages : 140 pages
Book Rating : 4.36/5 ( download)

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Author : Roberta S. Russell
Publisher : John Wiley & Sons
ISBN 13 : 1119905672
Total Pages : 882 pages
Book Rating : 4.77/5 ( download)

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Download or read book Operations and Supply Chain Management written by Roberta S. Russell and published by John Wiley & Sons. This book was released on 2023-05-16 with total page 882 pages. Available in PDF, EPUB and Kindle. Book excerpt: Help your students develop the skills needed to make informed business decisions. Appropriate for all business students, Operations and Supply Chain Management, 11th Edition provides a foundational understanding of operations management processes while ensuring the quantitative topics and mathematical applications are easy for students to understand. Teach your students how to analyze processes, ensure quality, manage the flow of information and products, create value along the supply chain in a global environment, and more.

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ISBN 13 : 9780787679415
Total Pages : 1616 pages
Book Rating : 4.10/5 ( download)

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