Monday Morning Customer Service

Author : David Reed
Publisher : CornerStone Leadership Inst
ISBN 13 : 9780974640327
Total Pages : 124 pages
Book Rating : 4.28/5 ( download)

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Download or read book Monday Morning Customer Service written by David Reed and published by CornerStone Leadership Inst. This book was released on 2004-02 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Monday Morning Customer Service is a powerful story about how to develop and keep loyal customers. It is written from the perspective of a person recently promoted to director of customer service and his interaction with a successful mentor.

Author : David Cottrell
Publisher : Harper Collins
ISBN 13 : 0061965995
Total Pages : 198 pages
Book Rating : 4.99/5 ( download)

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Download or read book Monday Morning Motivation written by David Cottrell and published by Harper Collins. This book was released on 2009-10-27 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: From David Cottrell, author of Monday Morning Choices and Monday Morning Mentoring, comes Monday Morning Motivation, the latest addition to his Monday Morning series. This step-by-step guide explains how to generate the positive energy found in successful organizations, providing readers with the tools to discover Synchronization, Speed, Communication, Customer Focus, and Integrity—five vital energy conductors to motivate their teams, customers, and profits.

Author : Stephen Coscia
Publisher : CRC Press
ISBN 13 : 1482280663
Total Pages : 143 pages
Book Rating : 4.61/5 ( download)

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Download or read book Customer Service Over the Phone written by Stephen Coscia and published by CRC Press. This book was released on 1999-01-11 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effect

Author : David Cottrell
Publisher : CornerStone Leadership Inst
ISBN 13 : 9780971942431
Total Pages : 116 pages
Book Rating : 4.39/5 ( download)

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Download or read book Monday Morning Leadership written by David Cottrell and published by CornerStone Leadership Inst. This book was released on 2002 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best business books are brief, clear and pertinent. Monday Morning Leadership fits all of those requirements. You can read the whole book in a few minutes . . . and think about and apply what you learned for a lifetime. The format is around a man who's struggling as a manager. His operation isn't performing well. His boss isn't happy. He's not happy. He doesn't have time to be with his family or to do what he likes to do. It looks like his career has peaked . . . and his job may be in jeopardy. What to do?

Author : David Cottrell
Publisher : Harper Collins
ISBN 13 : 0061866571
Total Pages : 194 pages
Book Rating : 4.79/5 ( download)

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Download or read book Monday Morning Mentoring written by David Cottrell and published by Harper Collins. This book was released on 2009-03-17 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone who wants a fulfilling career needs a mentor -- someone who has seen it all before, someone who can share hard-won experiences and teach valuable lessons. In this expanded and enhanced version of his best-selling book, Monday Morning Leadership, David Cottrell packs all of the wisdom of his wide-ranging business experience into this inspirational story. Cottrell introduces us to Jeff, a successful corporate manager who has hit a major wall. Jeff has been leading his team, quarter after quarter, to great sales and better profits for several years -- until now. The tricks that used to work wonders have lost their magic; Jeff is in a slump and is at a loss to find his way out of it. Overworked, stressed, and feeling that his personal and professional lives are at risk, Jeff reaches out to the father of a college buddy, a retired and tremendously accomplished former executive named Tony. Tony and Jeff agree to meet every Monday for ten weeks to work through Jeff's problems and get his career back on track. In the course of these intimate sessions, Jeff discovers the secrets of real leadership: "Until I accept total responsibility -- no matter what -- I will not be able to put plans in place to accomplish my goals." And, "My success is the result of making better choices and recovering quickly from poor choices." Tony leads Jeff through tough lessons in how to manage his people, how to manage his own time, how to manage his superiors, and how to escape from "management land." Most of all, Jeff learns that his success is intimately bound with the success of his people and that tolerating lackluster performance in himself and others on the team only leads to discontent from his most prized and productive employees. Through Jeff's mentoring sessions, the reader meets a character of integrity who dispenses homespun but effective wisdom. Spend time with Tony and Jeff at their Monday morning meetings, and you will find yourself on the road to becoming a better leader and being more successful at work.

Author : David Cottrell
Publisher : Harper Collins
ISBN 13 : 0061844616
Total Pages : 212 pages
Book Rating : 4.14/5 ( download)

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Download or read book Monday Morning Choices written by David Cottrell and published by Harper Collins. This book was released on 2009-10-13 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to make the right decisions to achieve greater success Each of us has a different idea of success. Whether you strive for money, power, happiness, or love, your personal choices, the actions you take, and the relationships you choose to invest time and energy in, will determine whether you reach your goals. Internationally recognized leadership coach David Cottrell will show you how to make the right choices, even when they’re hard. There are character choices that define the person you will be on the road to success. Cottrell shows you how to make The No-Victim Choice to overcome roadblocks, and The Integrity Choice, to listen to your gut and do the right thing, even when it’s not the easiest thing to do. There are action choices you make to continue on your path to success. The Persistence Choice encourages you to bounce back from failure and learn lessons that will lead to your future success. The Do-Something Choice lets you to stop dreaming and start doing the things that will make you happy and successful. Finally, you make investment choices about the people you spend time with and develop relationships with. The Relationship Choice teaches you to invest your time in other successful people in order to contribute to your own future success. Learn to make all these choices and many more in Monday Morning Choices, and find yourself on the fast track to success!

Author : Maura Fleming
Publisher : CornerStone Leadership Inst
ISBN 13 : 9780981924212
Total Pages : 68 pages
Book Rating : 4.12/5 ( download)

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Download or read book Monday Morning Sales Tips written by Maura Fleming and published by CornerStone Leadership Inst. This book was released on 2009-03 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Bernard Smalls
Publisher : Lulu.com
ISBN 13 : 0557413133
Total Pages : 87 pages
Book Rating : 4.33/5 ( download)

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Download or read book The Gospel of Customer Service written by Bernard Smalls and published by Lulu.com. This book was released on 2004-12-24 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: Internationally acclaimed business experts Dr. Ken Blanchard, Dottie Walters and Peter J. Daniels have all personally endorsed Bernard's flagship book entitled; "The Gospel of Customer Service." The Gospel of Customer Service is a parable based on spiritual principles and the true story of the author's experience in customer service training. The creative plot presents an excellent automobile dealership that trains its people in principles of service that Bernard Smalls calls spiritual pragmatism. You are sure to enjoy this parable and grow in your attitude towards service. You are guaranteed to be inspired, engaged, entertained and enlightened that the true key to wealth and greatness is excellent service.

Author : Sharon L. Burton
Publisher : Lulu.com
ISBN 13 : 0615148972
Total Pages : 162 pages
Book Rating : 4.77/5 ( download)

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Download or read book Quality Customer Service Rekindling the Art of Service to Customers written by Sharon L. Burton and published by Lulu.com. This book was released on 2007-06-21 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens of seven characters that individually represent different business types. The characters, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, depict quality customer service for personal usage, businesses, educational institutions, and organizations offering enhancement skills. Whether working for a business, planning to operate a business, or know someone in business, this innovative work will greatly assist professional efforts. The book offers skill sets to bridge customer service gap between generations (Matures, Baby Boomers, Generation X, and Generation Y. It provides a well illustrated range of customer service scenarios, a better understanding of internal and external customer service, diversity in customer service, and an enhanced awareness of communication methods. The reader gains increased knowledge of how people, businesses, and leaders affect quality.

Author : David E. Reed
Publisher :
ISBN 13 : 9780978813796
Total Pages : 116 pages
Book Rating : 4.90/5 ( download)

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Download or read book A Culture of Service written by David E. Reed and published by . This book was released on 2007-07 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: