Measuring Library Performance

Author : Peter Brophy
Publisher : Facet Publishing
ISBN 13 : 1856045935
Total Pages : 267 pages
Book Rating : 4.33/5 ( download)

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Download or read book Measuring Library Performance written by Peter Brophy and published by Facet Publishing. This book was released on 2006 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.

Author : Christine Abbott
Publisher : London : Aslib
ISBN 13 :
Total Pages : 72 pages
Book Rating : 4.76/5 ( download)

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Download or read book Performance Measurement in Library and Information Services written by Christine Abbott and published by London : Aslib. This book was released on 1994 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a practical guide covering the types of indicators to use and the role of performance measurement in LIS management. The book is aimed at all those who wish to measure the performance of their service, and are unsure where to start.

Author : Nancy A. Van House
Publisher : Chicago, IL : American Library Assoc.
ISBN 13 :
Total Pages : 206 pages
Book Rating : 4.66/5 ( download)

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Download or read book Measuring Academic Library Performance written by Nancy A. Van House and published by Chicago, IL : American Library Assoc.. This book was released on 1990 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepared for the Association of College and Research Libraries Ad Hoc Committee on Performance Measures.

Author : Roswitha Poll
Publisher : Walter de Gruyter
ISBN 13 : 9783598220333
Total Pages : 280 pages
Book Rating : 4.32/5 ( download)

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Download or read book Measuring Quality written by Roswitha Poll and published by Walter de Gruyter. This book was released on 2007 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.

Author : Roswitha Poll
Publisher : München [Germany] : K.G. Saur
ISBN 13 :
Total Pages : 180 pages
Book Rating : 4.92/5 ( download)

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Download or read book Measuring Quality written by Roswitha Poll and published by München [Germany] : K.G. Saur. This book was released on 1996 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Author : Leo Appleton
Publisher : Chandos Publishing
ISBN 13 : 0081002556
Total Pages : 164 pages
Book Rating : 4.51/5 ( download)

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Download or read book Libraries and Key Performance Indicators written by Leo Appleton and published by Chandos Publishing. This book was released on 2017-07-27 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book’s main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. Provides an overview of performance measurement tools for libraries Discusses KPIs in a broad context Offers an understanding of reporting, monitoring, and acting upon KPI data Provides best practice examples of Key Performance Indicators (KPIs) in libraries Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)

Author : Van House Nancy A
Publisher :
ISBN 13 :
Total Pages : 182 pages
Book Rating : 4.23/5 ( download)

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Download or read book Measuring Academic Library Performance: a Practical Approach written by Van House Nancy A and published by . This book was released on 1990 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Tracey Stanley
Publisher :
ISBN 13 : 9781594078392
Total Pages : 190 pages
Book Rating : 4.94/5 ( download)

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Download or read book Library Performance Measurement in the UK and Ireland written by Tracey Stanley and published by . This book was released on 2009 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Council of Federal Libraries (Canada). Working Group on Performance Measurement
Publisher : Bibliothèque nationale du Canada ; Hull : Approvisionnements et services Canada
ISBN 13 :
Total Pages : 244 pages
Book Rating : 4.85/5 ( download)

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Download or read book Mesure de la performance dans les bibliothèques fédérales written by Council of Federal Libraries (Canada). Working Group on Performance Measurement and published by Bibliothèque nationale du Canada ; Hull : Approvisionnements et services Canada. This book was released on 1979 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Robert Austin
Publisher : Addison-Wesley
ISBN 13 : 0133488403
Total Pages : 286 pages
Book Rating : 4.01/5 ( download)

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Download or read book Measuring and Managing Performance in Organizations written by Robert Austin and published by Addison-Wesley. This book was released on 2013-07-15 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the digital version of the printed book (Copyright © 1996). Based on an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Managing Performance in Organizations presents a captivating analysis of the perils of performance measurement systems. In the book’s foreword, Peopleware authors Tom DeMarco and Timothy Lister rave, “We believe this is a book that needs to be on the desk of just about anyone who manages anything.” Because people often react with unanticipated sophistication when they are being measured, measurement-based management systems can become dysfunctional, interfering with achievement of intended results. Fortunately, as the author shows, measurement dysfunction follows a pattern that can be identified and avoided. The author’s findings are bolstered by interviews with eight recognized experts in the use of measurement to manage computer software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E. O. Tilford, Sr., of Fissure; plus the anonymous Expert X. A practical model for analyzing measurement projects solidifies the text–don’t start without it!