Mastering Customer Service

Author : Ray Kordupleski
Publisher : Customer Value Management I
ISBN 13 : 9781893673076
Total Pages : 372 pages
Book Rating : 4.73/5 ( download)

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Download or read book Mastering Customer Value Management written by Ray Kordupleski and published by Customer Value Management I. This book was released on 2003 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is an emerging art and science of customer value management that is proving its worth inincreased market share and shareholder value for the companies that practice it. Customer value management is about: choosing value (determining what customers really value and developing your value proposition ) delivering value (making sure business processes are aligned with value proposition) communicating value (educating the market on your value proposition)The concepts of customer value management and the practical tools that have been developed to support them are the subject of this book.

Author : Don R. Crawley
Publisher : Soundtraining Net
ISBN 13 : 9780983660705
Total Pages : 164 pages
Book Rating : 4.00/5 ( download)

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Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

Author : Michael E. Young
Publisher :
ISBN 13 : 9781587900013
Total Pages : 0 pages
Book Rating : 4.17/5 ( download)

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Download or read book Mastering Customer Service written by Michael E. Young and published by . This book was released on 2000 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Stanley Marcus
Publisher : University of North Texas Press
ISBN 13 : 9781574411379
Total Pages : 260 pages
Book Rating : 4.73/5 ( download)

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Download or read book Quest for the Best written by Stanley Marcus and published by University of North Texas Press. This book was released on 2001 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Quest for the Best is not just a nostalgic look, however, at the age of handcrafted elegance. Marcus gives good advice on how consumers can educate themselves about the best, demand it, and get it. He describes his own experiences with the best in chapters such as "The Things You Love to Touch" and "Bed and Board." Witty, urbane, but always accessible, Marcus is a joy to read."--BOOK JACKET.

Author : Jason Miller
Publisher : 8 Books to 8 Figures Series
ISBN 13 : 9781957217499
Total Pages : 0 pages
Book Rating : 4.99/5 ( download)

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Download or read book Mastering Customer Support written by Jason Miller and published by 8 Books to 8 Figures Series. This book was released on 2024-06-25 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you tired of losing customers because of poor support experiences? This is your guide to transforming how you handle customer interactions and building loyalty that lasts. This book is for business owners, support managers, and entrepreneurs who understand that exceptional customer service is key to business success. This book is for you if you want to create a support system that solves problems and delights your customers. Imagine having a team that can turn every customer interaction into a positive experience. This book provides you with the tools and strategies needed to develop such a team. This book addresses common issues like inconsistent service, long response times, and poor customer satisfaction. It offers practical solutions to elevate your support operations and ensure every customer feels valued and heard. With this book, you will: Learn how to gather and use customer feedback to improve your services continuously Develop training programs that equip your support staff with essential skills Implement multichannel support strategies to meet customers wherever they are Measure and analyze support success to drive ongoing improvements Foster a customer-centric culture within your organization This book is your roadmap to creating exceptional customer experiences that set you apart from the competition. By following the advice and strategies in this book, you will build stronger customer relationships, increase loyalty, and boost your business's success. Get ready to revolutionize your approach to customer support and take your business to new heights.

Author : Stass Basankovich
Publisher : Independently Published
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.65/5 ( download)

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Download or read book Mastering Customer Service written by Stass Basankovich and published by Independently Published. This book was released on 2023-11-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Mastering Customer Service: A Crash Course Guide" is your essential companion in today's ever-evolving world, where exceptional customer service is paramount for business success. This comprehensive guide covers fundamental principles like active listening, empathy, and effective communication, essential for building lasting customer relationships. Dive into the psychology of customer behavior, learn to anticipate needs, and turn challenges into growth opportunities. Discover proven techniques to resolve issues swiftly and effectively, transforming dissatisfied customers into brand advocates. You will find strategies to elevate customer experiences, from personalization to exceeding expectations. Foster a customer-centric mindset throughout your organization and learn to gather and analyze feedback, staying ahead in a competitive landscape. "Mastering Customer Service" empowers you to turn every customer interaction into an opportunity to shine, whether you're a business owner, manager, or front-line service provider. Elevate your reputation as a service champion, excel and gain confidence in today's customer-focused world.

Author : Thomas E. Lah
Publisher :
ISBN 13 : 9780976718406
Total Pages : 0 pages
Book Rating : 4.05/5 ( download)

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Download or read book Mastering Professional Services written by Thomas E. Lah and published by . This book was released on 2005-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies worldwide continue to seek new growth opportunities by establishing professional services to complement their current company portfolio. These professional service organizations are being chartered to secure high margin streams of revenue, improve customer satisfaction, and solidify customer loyalty. However, many of these companies have little experience building and managing a professional services organization. This lack of experience is creating incredible organizational pain. Not just product companies are struggling in their attempts to create profitable and effective professional service organizations. System integrators and value added resellers that must incorporate complicated technologies into their service offerings are struggling to scale service capabilities. Outsourcing and managed service providers that now want to provide consultative support are learning there are significant differences in these service lines. Many times, the current professional service strategy for these companies is simply not sustainable. Mastering Professional Services is the first book to guide acompany through the process of designing a viable services strategy that complements a broader company portfolio. From the author of Building Professional Services: The Siren's Song, this book continues the tradition of providing practical tools and techniques to manage professional services when it is not the core offering of the company.

Author : Jeremy Manna
Publisher : Independently Published
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.12/5 ( download)

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Download or read book Mastering Digital Customer Service written by Jeremy Manna and published by Independently Published. This book was released on 2023-03-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This eBook is ideal for anyone involved in developing digital support strategies or improving their current support strategies, from customer support representatives and managers to business owners and entrepreneurs. It's also a valuable resource for anyone looking to improve their online communication skills and provide exceptional digital support. In today's digital age, providing excellent customer service is no longer limited to in-person interactions. As more and more businesses move online, it's important to have a solid understanding of how to provide effective support in a digital context. This eBook provides a comprehensive guide to mastering digital customer service and delivering exceptional online support.

Author : Cedric F. Jacob
Publisher : Packt Publishing Ltd
ISBN 13 : 1786462567
Total Pages : 405 pages
Book Rating : 4.65/5 ( download)

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Download or read book Mastering Zendesk written by Cedric F. Jacob and published by Packt Publishing Ltd. This book was released on 2017-01-13 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the art of providing effective IT services to your customers by leveraging Zendesk About This Book Deep dive into the functionalities of Zendesk and improve your organization's customer services Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools A master level guide that manages tickets, channels, and workflows along with advanced security features Who This Book Is For This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options. What You Will Learn Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget Add business rules to create a more effective and automated Zendesk environment Use Zendesk apps to add more functionality to the Zendesk setup Extend Zendesk with JIRA and Salesforce Create custom metrics within GoodData in order to set up customized and automated reports Learn how to secure and troubleshoot Zendesk In Detail Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment. Style and approach This advanced guide provides easy to understand examples to ensure you gain expertise with Zendesk.

Author : Don R. Crawley
Publisher : CreateSpace
ISBN 13 : 9781453712788
Total Pages : 164 pages
Book Rating : 4.8X/5 ( download)

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Download or read book The Compassionate Geek written by Don R. Crawley and published by CreateSpace. This book was released on 2010-12-01 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo", just down-to-earth tips and best practices learned from years of working with I.T. pros and end-users.