Author : Susan L. Carpenter
Publisher : Jossey-Bass
ISBN 13 : 9780787957421
Total Pages : 0 pages
Book Rating : 4.29/5 ( download)
Book Synopsis Managing Public Disputes by : Susan L. Carpenter
Download or read book Managing Public Disputes written by Susan L. Carpenter and published by Jossey-Bass. This book was released on 2001-08-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes: * Ten proven principles for managing conflict * A comprehensive framework with step-by-step procedures forcreating productive outcomes * Seven illustrative case examples * Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation * Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high * Eight tasks targeted for designing an overall strategy formanaging public disputes