Managing Consumers Online Complaints

Author : National Association of Consumer Agency Administrators (U.S.)
Publisher :
ISBN 13 :
Total Pages : 24 pages
Book Rating : 4.16/5 ( download)

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Download or read book Managing Consumer Complaints written by National Association of Consumer Agency Administrators (U.S.) and published by . This book was released on 1981 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Young Lyoul Lee
Publisher : 길잡이미디어
ISBN 13 : 8980313438
Total Pages : 128 pages
Book Rating : 4.33/5 ( download)

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Download or read book Managing Consumers' Online Complaints written by Young Lyoul Lee and published by 길잡이미디어. This book was released on 2006-02-24 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Consumer complaints in the Internet forum have posed as a big threat for companies. However, little attention has been given to this issue so far. The users in the Internet forum can be categorized into three groups: complainers, repliers to the messages, and observers who only read the complaints or replies. This study explores how a company's response to complaints online affects the evaluation of the company by the observers, who are major users of the Internet forum. More specifically, this study examines how a company can select a response strategy to protect its reputation according to the context of the complaint. Psychology and Communication on the Internet Content Analysis of Web site Conceptual Model and Hypotheses Study 1 Study 2 Managerial Implications and Recommendations

Author :
Publisher :
ISBN 13 :
Total Pages : 24 pages
Book Rating : 4.45/5 ( download)

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Download or read book Managing Consumer Complaints written by and published by . This book was released on 1992 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author :
Publisher :
ISBN 13 :
Total Pages : 15 pages
Book Rating : 4.44/5 ( download)

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Download or read book Managing Consumer Complaints written by and published by . This book was released on 1982 with total page 15 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Stefan Garding
Publisher : Springer
ISBN 13 : 3319181793
Total Pages : 113 pages
Book Rating : 4.90/5 ( download)

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Download or read book Complaint Management and Channel Choice written by Stefan Garding and published by Springer. This book was released on 2015-05-14 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book investigates customer perceptions and expectations of complaint channels. In addition to the conventional channels, the adequacy of online social networks as new complaint channel is analysed. The managerial recommendations to improve customer satisfaction are based on a survey and reveal critical determinants of customer channel choice and their expectation and perception of each complaint channel.

Author : United States. Department of Commerce. Office of Consumer Affairs
Publisher :
ISBN 13 :
Total Pages : 49 pages
Book Rating : 4.44/5 ( download)

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Download or read book Managing Consumer Complaints: Responsive Business Approaches to Consumer Needs written by United States. Department of Commerce. Office of Consumer Affairs and published by . This book was released on 1984 with total page 49 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : United States. National Business Council for Consumer Affairs
Publisher :
ISBN 13 :
Total Pages : 24 pages
Book Rating : 4.05/5 ( download)

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Download or read book Responsive Approches to Consumer Complaints and Remedies written by United States. National Business Council for Consumer Affairs and published by . This book was released on 1972 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author :
Publisher :
ISBN 13 :
Total Pages : 16 pages
Book Rating : 4.44/5 ( download)

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Download or read book Managing Consumer Complaints written by and published by . This book was released on 1984 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Don King
Publisher :
ISBN 13 :
Total Pages : 212 pages
Book Rating : 4.58/5 ( download)

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Download or read book A National Survey of the Complaint-handling Procedures Used by Consumers written by Don King and published by . This book was released on 1976 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : National Association of Consumer Agency Administrators (U.S.)
Publisher :
ISBN 13 :
Total Pages : 100 pages
Book Rating : 4.46/5 ( download)

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Download or read book Helping Small Business Respond to Consumers' Needs written by National Association of Consumer Agency Administrators (U.S.) and published by . This book was released on 1982 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: