Manage Your Expectations

Author : Naomi Karten
Publisher : Addison-Wesley
ISBN 13 : 0133488667
Total Pages : 277 pages
Book Rating : 4.61/5 ( download)

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Download or read book Managing Expectations written by Naomi Karten and published by Addison-Wesley. This book was released on 2013-07-15 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the digital version of the printed book (Copyright © 1994). People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success. Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services. Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan. A Step-by-Step Guide to Managing Expectations Guard Against Conflicting Messages Use Jargon with Care Identify Communication Preferences Listen Persuasively Help Customers Describe Their Needs Become an Information-Gathering Skeptic Understand Your Customers' Context Try the Solution On for Size Clarify Perceptions Set Uncertainty-Managing Service Standards When Appropriate, Just Say Whoa Build Win-Win Relationships Formulate an Action Plan

Author : Jacqueline Eddy
Publisher : Archway Publishing
ISBN 13 : 1480874175
Total Pages : 159 pages
Book Rating : 4.76/5 ( download)

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Download or read book Manage Your Expectations written by Jacqueline Eddy and published by Archway Publishing. This book was released on 2019-02-13 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: While no one expects to get divorced. It is sometimes inevitable... This book encourages you to Manage your Expectations by focusing on the facts of your unique and personal familial situation. The best way to accomplish this is through The Collaborative Law Divorce Process. There are inherent benefits to all................you, your spouse, your children, your friends, your extended family and your employer. This process focuses on the interests and the financial position of Each Party to create options to make sound decisions. The collaborative law attorneys and financial professionals are trained to focus on creating compromise rather than adversity. This book provides valuable information, items to consider and sample legal clauses to educate and encourage you as you prepare your own divorce agreement. Save yourself time, money and unnecessary stress! Let the numbers do the talking! If you are still uncertain of how you should proceed, ask yourself this question: When I look back at this time in my life, will I be proud how I handled myself, gathered information and sought quality experts and professionals to assist me through the divorce process? It is your life; make the most of it!

Author : George Pitagorsky
Publisher :
ISBN 13 : 9781934441893
Total Pages : pages
Book Rating : 4.99/5 ( download)

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Download or read book Managing Expectations written by George Pitagorsky and published by . This book was released on 2017-01-25 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Minnie Driver
Publisher : HarperCollins
ISBN 13 : 0063115328
Total Pages : 223 pages
Book Rating : 4.23/5 ( download)

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Download or read book Managing Expectations written by Minnie Driver and published by HarperCollins. This book was released on 2022-05-03 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: A MARIE CLAIRE BEST MEMOIR OF THE YEAR • A USA TODAY MUST READ BOOK • A W MAGAZINE MOST ANTICIPATED BOOK • A SHEREADS BEST MEMOIR OF THE SUMMER A charming, poignant, and mesmerizing memoir in essays from beloved actor and natural-born storyteller Minnie Driver, chronicling the way life works out even when it doesn’t. In this intimate, beautifully crafted collection, Driver writes with disarming charm and candor about her bohemian upbringing between England and Barbados; her post-university travails and triumphs—from being the only student in her acting school not taken on by an agent to being discovered at a rave in a muddy field in the English countryside; shooting to fame in one of the most influential films of the 1990s and being nominated for an Academy Award; and finding the true light of her life, her son. She chronicles her unconventional career path, including the time she gave up on acting to sell jeans in Uruguay, her journey as a single parent, and the heartbreaking loss of her mother. Like Lena Dunham in Not That Kind of Girl, Gabrielle Union in We’re Going to Need More Wine and Patti Smith in Just Kids, Driver writes with razor-sharp humor and grace as she explores navigating the depths of failure, fighting for success, discovering the unmatched wonder and challenge of motherhood, and wading through immeasurable grief. Effortlessly charming, deeply funny, personal, and honest, Managing Expectations reminds us of the way life works out—even when it doesn’t.

Author : Emilie Aries
Publisher : PublicAffairs
ISBN 13 : 1541724186
Total Pages : 210 pages
Book Rating : 4.81/5 ( download)

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Download or read book Bossed Up written by Emilie Aries and published by PublicAffairs. This book was released on 2019-05-21 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this candid, refreshing guide for young women to take with us as we run the world, Emilie Aries shows you how to own your power, know your worth, and design your career and life accordingly. Young women today face an uncertain job market, the pressure to ascend at all costs, and a fear of burning out. But the landscape is changing, and women are taking an assertive role in shaping our careers and lives, while investing more and more in our community of support. Bossed Up teaches you how to: Break out of the "martyrdom mindset," and cultivate your Boss Identity by getting clear on what you really want for your career and life without apology; Hone the self-advocacy skills necessary for success; Understand the differences between being assertive (which is part of being a leader) and being aggressive (which is more like being a bully) - and how that clarity can transform your trajectory; Beat burnout by identifying how the warning signs may be showing up in your life and how to prioritize bringing more rest, purpose, agency, and community to your day-to-day life; Unpack the steps to cultivating something more than just confidence; a boss identity, which will establish your ability to be the boss of your life no matter what comes your way. Drawing from timely research, and with personal stories, and spotlights on a diverse group of women from the Bossed Up community, this book will show you how to craft a happy, healthy, and sustainable career path you'll love.

Author : Standolyn Robertson
Publisher :
ISBN 13 : 9781796672305
Total Pages : 113 pages
Book Rating : 4.00/5 ( download)

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Download or read book Managing Client Expectations written by Standolyn Robertson and published by . This book was released on 2020-05-02 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ready to see your client relationships thrive? Discover the tools, talking points, and techniques you need to manage your clients' expectations with confidence. If you've ever found yourself at the end of an appointment wondering what went wrong, this book is for you.This is a step-by-step guide to manage your clients' expectations once and for all. We explore the three critical stages of the client relationship. *Stage 1: The Beginning of the Relationship *Stage 2: The Middle: The Initial Client Contact *Stage 3: The End of the Appointment and the Beginning of a Lasting Relationship Whether you're a new or veteran professional organizer or productivity consultant, don't spend the next 20 years learning from your mistakes; learn from mine. I share my lessons learned as well as the structures and strategies I've developed over the last 20+ years to manage client expectations and grow my business.Have you ever felt you were working for free? Learn how to establish boundaries.Are you not getting the follow-up appointments? Find the systems and strategies you need to meet the real needs of your clients.Have you ever upset a client but didn't know where you went wrong? Discover how to navigate triggers and red flags.Are you ready to be inspired to take your business to the next level by managing your client's expectations?

Author : Anthony J. Saliba
Publisher : Martinkronicle
ISBN 13 : 9780997577808
Total Pages : 360 pages
Book Rating : 4.00/5 ( download)

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Download or read book Managing Expectations written by Anthony J. Saliba and published by Martinkronicle. This book was released on 2016-09-15 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trading legend and market wizard Anthony Saliba's first book in 10 years describes his process evolved over 4 decades of option trading. 450 pp and 200+ charts and images.

Author : Conrad Prusak
Publisher :
ISBN 13 :
Total Pages : 194 pages
Book Rating : 4.23/5 ( download)

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Download or read book Expect Success written by Conrad Prusak and published by . This book was released on 2020-11-29 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: For over 28 years we have been finding reasonable solutions to complex problems. What we have found is that most often the solution lies within an examination of expectations. Over the years we have found that these expectations can be divided into four basic categories. This book is about those four categories as well as the interaction and value of those categories. We then explore those categories through thoughtful conversation and mutual curiosity which leads to simple solutions. Examination of expectations leads to clarity and leads to a desire to focus on intelligent solutions without blaming. This is what it means to Expect Success.

Author : John J. Gabarro
Publisher : Harvard Business Review Press
ISBN 13 : 1625276761
Total Pages : 64 pages
Book Rating : 4.66/5 ( download)

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Download or read book Managing Your Boss written by John J. Gabarro and published by Harvard Business Review Press. This book was released on 2008-01-08 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing your boss: Isn't that merely manipulation? Corporate cozying up? Not according to John Gabarro and John Kotter. In this handy guidebook, the authors contend that you manage your boss for a very good reason: to do your best on the job—and thereby benefit not only yourself but also your supervisor and your entire company. Your boss depends on you for cooperation, reliability, and honesty. And you depend on him or her for links to the rest of the organization, for setting priorities, and for obtaining critical resources. By managing your boss—clarifying your own and your supervisor's strengths, weaknesses, goals, work styles, and needs—you cultivate a relationship based on mutual respect and understanding. The result? A healthy, productive bond that enables you both to excel. Gabarro and Kotter provide valuable guidelines for building this essential relationship—including strategies for determining how your boss prefers to process information and make decisions, tips for communicating mutual expectations, and tactics for negotiating priorities. Thought provoking and practical, Managing Your Boss enables you to lay the groundwork for one of the most crucial working relationships you'll have in your career.

Author : Kevin Eikenberry
Publisher : John Wiley & Sons
ISBN 13 : 0470943904
Total Pages : 326 pages
Book Rating : 4.08/5 ( download)

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Download or read book From Bud to Boss written by Kevin Eikenberry and published by John Wiley & Sons. This book was released on 2011-01-07 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical advice for making the shift to your first leadership position The number of people who will become first-time supervisors will likely grow in the next 10 years, as Baby Boomers retire. Perhaps the most challenging leadership experience anyone will face isn't one at the top, but their first promotion to leadership. They must deal with the change and uncertainty that comes with a new job, requiring new skills, and they've been promoted from peer to leader. While the book addresses the needs of any manager, supervisor, or leader, it pulls from the best leadership and management thinking, and puts the focus on the difficulties that new leaders experience. Includes practical information for new managers who must supervise friends and former peers Authors are expert consultants who work with leaders at all levels Shows how to adopt the mindset of a leader, including: communicating change, giving feedback, coaching employees, leading productive teams, and achieving goals This much-needed book can help new leaders get beyond the stress and fear to focus on becoming the most effective leader they can be-starting right now.