Making Process Improvement Work For Service Organizations

Author : Neil Potter
Publisher : Addison-Wesley
ISBN 13 : 0132929589
Total Pages : 177 pages
Book Rating : 4.85/5 ( download)

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Download or read book Making Process Improvement Work for Service Organizations written by Neil Potter and published by Addison-Wesley. This book was released on 2012-05-01 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Process improvement too often reflects a significant disconnect between theory and practice. Making Process Improvement Work for Service Organizations bridges the gap–offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Managers and practitioners will appreciate the book’s concise presentation style and will be able to apply its practical ideas immediately to real-life challenges. With examples based on the authors’ own extensive experience, this book shows how to define goals that directly address the needs of your organization, use improvement models appropriately, and devise a pragmatic action plan. In addition, it reveals valuable strategies for deploying organizational change, and delineates essential metrics for tracking your progress. Appendices provide examples of an action plan, a risk management plan, and a mini-assessment process. You will learn how to Scope and develop an improvement plan Identify and prioritize risks and mitigate anticipated difficulties Derive metrics that accurately measure progress toward business goals Sell your improvement program in house Initially target practitioners and teams most open to new approaches and techniques Stay focused on goals and problems Align the actions of managers and practitioners Delay major policy documents and edicts until solutions have been practiced and tested Use existing resources to speed deployment Incorporate improvement models, such as SEI CMMISM for Services, into your improvement program For those managers who are tired of chronic problems during service creation and delivery, constant new improvement schemes, and a lack of real progress, this easily digestible volume provides the real-world wisdom you need to realize positive change in your organization.

Author :
Publisher : Addison-Wesley Professional
ISBN 13 : 0132929600
Total Pages : 165 pages
Book Rating : 4.08/5 ( download)

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Download or read book Making Process Improvement Work for Service Organizations: A Concise Action Guide written by and published by Addison-Wesley Professional. This book was released on 2012 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Neil S. Potter
Publisher :
ISBN 13 : 9780132929592
Total Pages : 141 pages
Book Rating : 4.97/5 ( download)

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Download or read book Making Process Improvement Work for Service Organizations written by Neil S. Potter and published by . This book was released on 2012 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : James R. Persse, PhD
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 0596553846
Total Pages : 353 pages
Book Rating : 4.45/5 ( download)

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Download or read book Process Improvement Essentials written by James R. Persse, PhD and published by "O'Reilly Media, Inc.". This book was released on 2006-09-14 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are: The 9001:2000 Quality Management Standard from the International Standards Organization; The Capability Maturity Model Integration from the Software Engineering Institute; and Six Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric. These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success. Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration. It's a one-stop-shop designed to give you a working orientation to what the field is all about.

Author : Neil Potter
Publisher : Addison-Wesley
ISBN 13 : 0132929562
Total Pages : 185 pages
Book Rating : 4.61/5 ( download)

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Download or read book Making Process Improvement Work written by Neil Potter and published by Addison-Wesley. This book was released on 2002-03-22 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Software process improvement too often reflects a significant disconnect between theory and practice. This book bridges the gap—offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Project managers will appreciate the book’s concise presentation style and will be able to apply its practical ideas immediately to real-life challenges. With examples based on the authors’ own extensive experience, this book shows how to define goals that directly address the needs of your organization, use improvement models appropriately, and devise a pragmatic action plan. In addition, it reveals valuable strategies for deploying organizational change, and delineates essential metrics for tracking your progress. Appendices provide examples of an action plan, a risk management plan, and a mini-assessment process. You will learn how to: · Scope and develop an improvement plan · Identify and prioritize risks and mitigate anticipated difficulties · Derive metrics that accurately measure progress toward business goals · Sell your improvement program in-house · Initially target practitioners and projects most-open to new approaches and techniques · Stay focused on goals and problems · Align the actions of managers and practitioners · Delay major policy documents and edicts until solutions have been practiced and tested · Use existing resources to speed deployment · Incorporate improvement models, such as SEI CMM® and CMMISM, into your improvement program For those managers who are tired of chronic project difficulties, constant new improvement schemes, and a lack of real progress, this easily digestible volume provides the real-world wisdom you need to realize positive change in your organization.

Author : Luciana Paulise
Publisher :
ISBN 13 :
Total Pages : 204 pages
Book Rating : 4.15/5 ( download)

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Download or read book 5S Your Life written by Luciana Paulise and published by . This book was released on 2020-07-20 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: 5S is a method widely used to create a workplace suited for visual control and lean production. While many American companies have it applied only to comply with the minimum requirements of health and safety, trailblazing organizations have uncovered how 5S can change their culture to reduce procrastination and boost productivity. 5S Your Life is a system that helps you practice the self-organization muscle to build an agile, productive and safe workplace. Employees learn to become more engaged, autonomous and innovative in every endeavor, even working from home. After reading 5S Your Life, you will: learn the steps of the 5S method, describe the benefits of a self-organizing culture and the role of the leaders and identify the 12 steps to ensure a sustained implementation.

Author : Joyce Ann Miller
Publisher : Oxford University Press
ISBN 13 : 0197607985
Total Pages : 256 pages
Book Rating : 4.85/5 ( download)

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Download or read book Improving Performance in Service Organizations written by Joyce Ann Miller and published by Oxford University Press. This book was released on 2011-07-01 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improving Performance in Service Organizations guides professionals through the application of lean concepts and methods in the service sector. Agencies can use this innovative approach to analyze operations and determine ways to eliminate activities that are wasteful and add no value to the services delivered. Service organizations that undergo a lean transformation optimize the use of time and money associated with operations and ensure that scarce resources are allocated to the activities that produce the greatest value for clients served. Using a lean lens within the context of the organization's goals and mission taps into the latent energy and innovative ideas of personnel and releases resources trapped in a vicious cycle of wasted work efforts. By applying the lean concepts, methods, and tools introduced in this book and creating a culture of continuous improvement, service organizations can increase effectiveness and improve accountability for the funding they receive. This book is also well suited for academic courses in quality improvement/business operations management in business and/or social service programs.

Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309339227
Total Pages : 226 pages
Book Rating : 4.23/5 ( download)

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Download or read book Transforming Health Care Scheduling and Access written by Institute of Medicine and published by National Academies Press. This book was released on 2015-08-24 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: According to Transforming Health Care Scheduling and Access, long waits for treatment are a function of the disjointed manner in which most health systems have evolved to accommodate the needs and the desires of doctors and administrators, rather than those of patients. The result is a health care system that deploys its most valuable resource-highly trained personnel-inefficiently, leading to an unnecessary imbalance between the demand for appointments and the supply of open appointments. This study makes the case that by using the techniques of systems engineering, new approaches to management, and increased patient and family involvement, the current health care system can move forward to one with greater focus on the preferences of patients to provide convenient, efficient, and excellent health care without the need for costly investment. Transforming Health Care Scheduling and Access identifies best practices for making significant improvements in access and system-level change. This report makes recommendations for principles and practices to improve access by promoting efficient scheduling. This study will be a valuable resource for practitioners to progress toward a more patient-focused "How can we help you today?" culture.

Author : Ross C. Brownson
Publisher : Oxford University Press
ISBN 13 : 019068321X
Total Pages : 545 pages
Book Rating : 4.14/5 ( download)

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Download or read book Dissemination and Implementation Research in Health written by Ross C. Brownson and published by Oxford University Press. This book was released on 2017-12-05 with total page 545 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fifteen to twenty years is how long it takes for the billions of dollars of health-related research to translate into evidence-based policies and programs suitable for public use. Over the past 15 years, an exciting science has emerged that seeks to narrow the gap between the discovery of new knowledge and its application in public health, mental health, and health care settings. Dissemination and implementation (D & I) research seeks to understand how to best apply scientific advances in the real world, by focusing on pushing the evidence-based knowledge base out into routine use. To help propel this crucial field forward, leading D & I scholars and researchers have collaborated to put together this volume to address a number of key issues, including : how to evaluate the evidence base on effective interventions; which strategies will produce the greatest impact; how to design an appropriate study; and how to track a set of essential outcomes. D & I studies must also take into account the barriers to uptake of evidence-based interventions in the communities where people live their lives and the social service agencies, hospitals, and clinics where they receive care. The challenges of moving research to practice and policy are universal, and future progress calls for collaborative partnerships and cross-country research. The fundamental tenet of D & I research--taking what we know about improving health and putting it into practice--must be the highest priority. This book is nothing less than a roadmap that will have broad appeal to researchers and practitioners across many disciplines. [Ed.].

Author : Tristan Boutros
Publisher : McGraw Hill Professional
ISBN 13 : 0071817662
Total Pages : 413 pages
Book Rating : 4.60/5 ( download)

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Download or read book The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance written by Tristan Boutros and published by McGraw Hill Professional. This book was released on 2013-10-15 with total page 413 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes. This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more "process mature," and to enable process excellence from start to finish.