Keys To Terrific Customer Service Paperback

Author : Laurence Hatch
Publisher : Lulu.com
ISBN 13 : 0557004462
Total Pages : 133 pages
Book Rating : 4.61/5 ( download)

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Download or read book Keys to Terrific Customer Service (paperback) written by Laurence Hatch and published by Lulu.com. This book was released on 2008-09-14 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keys to Terrific Customer Service is not just a motivational book like hundreds of other customer service books on the market. It is a serious textbook that analyzes all aspects of customer satisfaction, trends in modern high-tech service delivery, and new concepts of measuring customer wants and needs. KTTCS is an ideal, inspirational resource for any small business owner, customer service manager, quality assurance specialist, service process planner, customer relations supervisor, or business consultant. Over 165 topics are covered in remarkable detail with clear examples and action plans.

Author : Jeff Gee
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.56/5 ( download)

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Download or read book Super Service written by Jeff Gee and published by . This book was released on 2009 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Stan Toler
Publisher :
ISBN 13 : 9781943140336
Total Pages : 120 pages
Book Rating : 4.32/5 ( download)

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Download or read book Terrific Five Star Customer Service written by Stan Toler and published by . This book was released on 2014-10-01 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a time when good customer service is hard to find, Keith Hawk and Stan Toler raise the bar with the inspiring examples of some special people with Down syndrome. The principles gleaned from these loving, caring people will change the way you approach your customers?and make your business better.

Author : Jeff Gee
Publisher : McGraw Hill Professional
ISBN 13 : 0071627693
Total Pages : 209 pages
Book Rating : 4.96/5 ( download)

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Download or read book Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised written by Jeff Gee and published by McGraw Hill Professional. This book was released on 2009-05-28 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Don’t just give them customer service. Give them Super Service! For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers. Now, it has been completely revised and expanded to address today’s unique customer-service issues. Super Service, 2nd Edition teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information on: Listening to customer needs Understanding today’s savvy customer Adopting a positive attitude Adding value to the customer experience Providing service quickly and efficiently Customers are becoming increasingly savvy and demanding—which makes your job harder than ever. In order to ensure smooth interactions, you need to keep a step ahead—you need to deliver super service.

Author : Miguel Desiyatnikov
Publisher : Independently Published
ISBN 13 :
Total Pages : 58 pages
Book Rating : 4.92/5 ( download)

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Download or read book Making Great Customer Service written by Miguel Desiyatnikov and published by Independently Published. This book was released on 2021-09-07 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first step of understanding that accelerated profitability comes from great customer service, there is redemption in your hand. This book takes apart the customer interaction as a transaction, and re-builds it as a relationship, encouraging education, knowledge-sharing and actual Client Care. This process unlocks the key to client longevity and inevitably long-term profitability. Packed with real-life stories, examples, exercises and an action plan, this book will generate more ideas for you to take your business to the next level than any other book you've ever read.

Author : Karen Leland
Publisher : John Wiley & Sons
ISBN 13 : 1118052730
Total Pages : 409 pages
Book Rating : 4.30/5 ( download)

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Download or read book Customer Service For Dummies written by Karen Leland and published by John Wiley & Sons. This book was released on 2011-03-03 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Author : Jeff & Val Gee
Publisher :
ISBN 13 :
Total Pages : 148 pages
Book Rating : 4.18/5 ( download)

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Download or read book Super Service written by Jeff & Val Gee and published by . This book was released on with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : PDC Professional Publishing
Publisher : PDC Professional Publishing
ISBN 13 : 0615382630
Total Pages : 285 pages
Book Rating : 4.30/5 ( download)

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Download or read book Customer Centric Product Definition written by PDC Professional Publishing and published by PDC Professional Publishing. This book was released on 2010-07 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Dennis Snow
Publisher : John Wiley & Sons
ISBN 13 : 0470564199
Total Pages : 261 pages
Book Rating : 4.96/5 ( download)

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Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-10-29 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Author : Robert E. Levinson
Publisher :
ISBN 13 : 9781490783475
Total Pages : 102 pages
Book Rating : 4.74/5 ( download)

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Download or read book Customer Service Savvy written by Robert E. Levinson and published by . This book was released on 2017-07-19 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about all forms of interpersonal relationships--which we commonly call customer service--whether your company is a doctor's office, retail store, restaurant, law firm, nonprofit organization or any other business. Even if you generally rely on social media, texting or email for basic communication, eventually everything boils down to one human being talking to another human being. I intend this book to be a wake-up call for people. We need to stress the value of good customer service, because good customer service promotes strong relationships and complements sound business strategies. Learn to be successful in your business relationships and you will be successful in your business.