Keeping The Service Going

Author : Jenny Dugmore
Publisher : BSI British Standards Institution
ISBN 13 : 0580446409
Total Pages : 126 pages
Book Rating : 4.05/5 ( download)

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Download or read book Keeping the Service Going written by Jenny Dugmore and published by BSI British Standards Institution. This book was released on 2005 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements.

Author : United States. Congress. House. Committee on Appropriations
Publisher :
ISBN 13 :
Total Pages : 412 pages
Book Rating : 4.31/5 ( download)

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Download or read book Post Office Appropriation Bill, 1923 written by United States. Congress. House. Committee on Appropriations and published by . This book was released on 1922 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Bill Price
Publisher : John Wiley & Sons
ISBN 13 : 1118039394
Total Pages : 341 pages
Book Rating : 4.97/5 ( download)

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Download or read book The Best Service is No Service written by Bill Price and published by John Wiley & Sons. This book was released on 2011-09-14 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences

Author : Mary Mapes Dodge
Publisher :
ISBN 13 :
Total Pages : 688 pages
Book Rating : 4.31/5 ( download)

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Download or read book St. Nicholas written by Mary Mapes Dodge and published by . This book was released on 1924 with total page 688 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Micah Solomon
Publisher : HarperCollins Leadership
ISBN 13 : 1400214939
Total Pages : 241 pages
Book Rating : 4.38/5 ( download)

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Download or read book Ignore Your Customers (and They'll Go Away) written by Micah Solomon and published by HarperCollins Leadership. This book was released on 2020-01-14 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your Customers (and They'll Go Away), you will find: Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company. A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture. Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.

Author :
Publisher :
ISBN 13 :
Total Pages : 1786 pages
Book Rating : 4.56/5 ( download)

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Download or read book Motor Age written by and published by . This book was released on 1920 with total page 1786 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author :
Publisher :
ISBN 13 :
Total Pages : 796 pages
Book Rating : 4.90/5 ( download)

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Download or read book The Electronics Journal written by and published by . This book was released on 1914 with total page 796 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Shep Hyken
Publisher : Greenleaf Book Group
ISBN 13 : 1626340102
Total Pages : 240 pages
Book Rating : 4.07/5 ( download)

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Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

Author : Tim Connelly
Publisher : Lulu.com
ISBN 13 : 1300422688
Total Pages : 252 pages
Book Rating : 4.86/5 ( download)

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Download or read book THANK YOU FOR YOUR SERVICE VETERANS -- GO TO WAR, GO HOME, GET OLD, AND DIE written by Tim Connelly and published by Lulu.com. This book was released on 2012-11-19 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: GO TO WAR, GO HOME, GET OLD, AND DIE. POEMS ABOUT THE SOLDIERS WHO HAVE GONE TO WAR FOR THE UNITED STATES OVER THE PAST 50 YEARS.

Author :
Publisher :
ISBN 13 :
Total Pages : 452 pages
Book Rating : 4.36/5 ( download)

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Download or read book Air Service Journal written by and published by . This book was released on 1919 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: