Just Culture Restoring Trust And Accountability In Your Organization Third Edition

Author : Sidney Dekker
Publisher : CRC Press
ISBN 13 : 1317109899
Total Pages : 250 pages
Book Rating : 4.91/5 ( download)

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Download or read book Just Culture written by Sidney Dekker and published by CRC Press. This book was released on 2018-09-07 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: A just culture is a culture of trust, learning and accountability. It is particularly important when an incident has occurred; when something has gone wrong. How do you respond to the people involved? What do you do to minimize the negative impact, and maximize learning? This third edition of Sidney Dekker’s extremely successful Just Culture offers new material on restorative justice and ideas about why your people may be breaking rules. Supported by extensive case material, you will learn about safety reporting and honest disclosure, about retributive just culture and about the criminalization of human error. Some suspect a just culture means letting people off the hook. Yet they believe they need to remain able to hold people accountable for undesirable performance. In this new edition, Dekker asks you to look at 'accountability' in different ways. One is by asking which rule was broken, who did it, whether that behavior crossed some line, and what the appropriate consequences should be. In this retributive sense, an 'account' is something you get people to pay, or settle. But who will draw that line? And is the process fair? Another way to approach accountability after an incident is to ask who was hurt. To ask what their needs are. And to explore whose obligation it is to meet those needs. People involved in causing the incident may well want to participate in meeting those needs. In this restorative sense, an 'account' is something you get people to tell, and others to listen to. Learn to look at accountability in different ways and your impact on restoring trust, learning and a sense of humanity in your organization could be enormous.

Author : Sidney Dekker
Publisher :
ISBN 13 : 9781472475756
Total Pages : pages
Book Rating : 4.55/5 ( download)

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Download or read book Just Culture Third Edition Restoring Trust and Accountability in Your Organization written by Sidney Dekker and published by . This book was released on 2016-03-28 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Sidney Dekker
Publisher : Ashgate Publishing, Ltd.
ISBN 13 : 1409440605
Total Pages : 201 pages
Book Rating : 4.04/5 ( download)

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Download or read book Just Culture written by Sidney Dekker and published by Ashgate Publishing, Ltd.. This book was released on 2012 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: While many organizations see the value of creating a just culture they struggle when it comes to developing it. In this Second Edition, Dekker expands his views, additionally tackling the key issue of how justice is created inside organizations. Dekker also introduces new material on ethics and on caring for the' second victim' (the professional at the centre of the incident). Consequently, we have a natural evolution of the author's ideas.

Author : Professor Alan Merry
Publisher : Ashgate Publishing, Ltd.
ISBN 13 : 1409485005
Total Pages : 375 pages
Book Rating : 4.01/5 ( download)

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Download or read book Safety and Ethics in Healthcare: A Guide to Getting it Right written by Professor Alan Merry and published by Ashgate Publishing, Ltd.. This book was released on 2012-10-01 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: A single coherent source of information on the various interlinking domains of patient safety, litigation and ethical behaviour, based on accounts of real-life situations and intended for all healthcare students, specialists and administrators.

Author : Andy Crouch
Publisher : InterVarsity Press
ISBN 13 : 1514005778
Total Pages : 327 pages
Book Rating : 4.74/5 ( download)

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Download or read book Culture Making written by Andy Crouch and published by InterVarsity Press. This book was released on 2023-09-12 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: Christianity Today Book Award winner Publishers Weekly's best books The only way to change culture is to create culture. Most of the time, we just consume or copy culture. But that is not enough. We must also do more than condemn or critique it. The only way to change it is to create it. For too long, Christians have had an insufficient view of culture and have waged misguided "culture wars." But Andy Crouch says we must reclaim the cultural mandate to be the creative cultivators God designed us to be. Culture is what we make of the world, both in making cultural artifacts as well as in making sense of the world around us. In this expanded edition of his award-winning book Crouch unpacks the complexities of how culture works, the dynamics of cultural change, and tools for cultivating culture. Keen biblical exposition demonstrates that creating culture is central to the whole scriptural narrative, the ministry of Jesus, and the call to the church. With a conversation between Crouch and Tish Harrison Warren as the new afterword, this expanded edition addresses the current landscape and forges a way for the future of culture making. Enter into it with guided questions for reflection and discussion for a deeper experience.

Author : Robert J. de Boer
Publisher : CRC Press
ISBN 13 : 1000342123
Total Pages : 134 pages
Book Rating : 4.23/5 ( download)

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Download or read book Safety Leadership written by Robert J. de Boer and published by CRC Press. This book was released on 2021-02-23 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aimed at those who are responsible for the overall performance of organisations, divisions or departments in diverse industries such as healthcare, aviation, construction, oil and gas, nuclear, railways and defence, this book introduces a new safety paradigm in comprehensible and practical terms. It aims at improving safety and overall organisational performance through a doable, different and directed approach using multiple small steps. This book will help readers in understanding how to integrate the natural variability of human performance – and our ability to compensate for unpredictability elsewhere – into organisational systems, thereby ensuring successful outcomes. It covers important topics, including complexity, effective workplace innovations, micro-experiments, maintaining alignment between rules and reality, maximising learning and restoring relations. It includes practical examples and supporting material referenced in the expansive notes section. This book: Presents multiple small steps that collectively facilitate the improvement of safety Discusses improving safety in routine work;, not triggered by accidents Covers a chapter on what to do when things go wrong Discusses these methods with the help of numerous vignettes Has a separate section on each industry Safety professionals, academicians, researchers and students (undergraduate and graduate) in health and safety, human factors, ergonomics, occupational health and safety will also appreciate the brevity and clarity of this work in conveying the latest scientific insights on safety.

Author : Dennis Reina PhD
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1626562598
Total Pages : 224 pages
Book Rating : 4.92/5 ( download)

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Download or read book Trust and Betrayal in the Workplace written by Dennis Reina PhD and published by Berrett-Koehler Publishers. This book was released on 2015-02-02 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trust is a non-negotiable for high performing relationships and organizations. Yet trust is fragile, and ninety percent of the behaviors that break it are subtle, fleeting, and unintentional. Drs. Dennis and Michelle Reina have rewritten this third edition of their best-selling, award-winning book Trust and Betrayal in the Workplace to empower everyone at every level of responsibility – not just leaders – to build and sustain trust in their workplaces. Updated and completely rewritten with new case studies, tools, tips, and reflections, this third edition is the culmination of the authors' more than 20 years of rigorous research and “in the trenches” trust building experience with hundreds of organizations and thousands of people around the world. As pioneers in the field of trust, Dennis and Michelle tell the truth about what it takes to build sustainable trust in the workplace – trust that withstands the tests of time, geography, and an increasingly volatile and competitive marketplace. In this third edition, the authors provide the most detailed blueprint available for building highly effective, trust-based connections and organizations. Drs. Dennis and Michelle Reina have devoted their careers to trust because they believe that people don't just want and need trustworthy relationships – they have a fundamental right to them. In this rewritten third edition of Trust and Betrayal in the Workplace, the authors reveal their practical, proven approaches to accessing this right to trust - one thought, intention, and behavior at a time.

Author : Sidney Dekker
Publisher : CRC Press
ISBN 13 : 1351942913
Total Pages : 332 pages
Book Rating : 4.11/5 ( download)

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Download or read book Drift into Failure written by Sidney Dekker and published by CRC Press. This book was released on 2016-12-05 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: What does the collapse of sub-prime lending have in common with a broken jackscrew in an airliner’s tailplane? Or the oil spill disaster in the Gulf of Mexico with the burn-up of Space Shuttle Columbia? These were systems that drifted into failure. While pursuing success in a dynamic, complex environment with limited resources and multiple goal conflicts, a succession of small, everyday decisions eventually produced breakdowns on a massive scale. We have trouble grasping the complexity and normality that gives rise to such large events. We hunt for broken parts, fixable properties, people we can hold accountable. Our analyses of complex system breakdowns remain depressingly linear, depressingly componential - imprisoned in the space of ideas once defined by Newton and Descartes. The growth of complexity in society has outpaced our understanding of how complex systems work and fail. Our technologies have gotten ahead of our theories. We are able to build things - deep-sea oil rigs, jackscrews, collateralized debt obligations - whose properties we understand in isolation. But in competitive, regulated societies, their connections proliferate, their interactions and interdependencies multiply, their complexities mushroom. This book explores complexity theory and systems thinking to understand better how complex systems drift into failure. It studies sensitive dependence on initial conditions, unruly technology, tipping points, diversity - and finds that failure emerges opportunistically, non-randomly, from the very webs of relationships that breed success and that are supposed to protect organizations from disaster. It develops a vocabulary that allows us to harness complexity and find new ways of managing drift.

Author : Sidney Dekker
Publisher : CRC Press
ISBN 13 : 1351924559
Total Pages : 176 pages
Book Rating : 4.59/5 ( download)

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Download or read book Just Culture written by Sidney Dekker and published by CRC Press. This book was released on 2016-12-05 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building on the success of the 2007 original, Dekker revises, enhances and expands his view of just culture for this second edition, additionally tackling the key issue of how justice is created inside organizations. The goal remains the same: to create an environment where learning and accountability are fairly and constructively balanced. The First Edition of Sidney Dekker’s Just Culture brought accident accountability and criminalization to a broader audience. It made people question, perhaps for the first time, the nature of personal culpability when organizational accidents occur. Having raised this awareness the author then discovered that while many organizations saw the fairness and value of creating a just culture they really struggled when it came to developing it: What should they do? How should they and their managers respond to incidents, errors, failures that happen on their watch? In this Second Edition, Dekker expands his view of just culture, additionally tackling the key issue of how justice is created inside organizations. The new book is structured quite differently. Chapter One asks, ’what is the right thing to do?’ - the basic moral question underpinning the issue. Ensuing chapters demonstrate how determining the ’right thing’ really depends on one’s viewpoint, and that there is not one ’true story’ but several. This naturally leads into the key issue of how justice is established inside organizations and the practical efforts needed to sustain it. The following chapters place just culture and criminalization in a societal context. Finally, the author reflects upon why we tend to blame individual people for systemic failures when in fact we bear collective responsibility. The changes to the text allow the author to explain the core elements of a just culture which he delineated so successfully in the First Edition and to explain how his original ideas have evolved. Dekker also introduces new material on ethics and on caring

Author : Sidney Dekker
Publisher : CRC Press
ISBN 13 : 1482242001
Total Pages : 304 pages
Book Rating : 4.03/5 ( download)

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Download or read book Safety Differently written by Sidney Dekker and published by CRC Press. This book was released on 2014-06-23 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of a bestseller, Safety Differently: Human Factors for a New Era is a complete update of Ten Questions About Human Error: A New View of Human Factors and System Safety. Today, the unrelenting pace of technology change and growth of complexity calls for a different kind of safety thinking. Automation and new technologies have resu