Itil Small Scale Implementation

Author : Sharon Taylor
Publisher : The Stationery Office
ISBN 13 : 9780113309801
Total Pages : 116 pages
Book Rating : 4.05/5 ( download)

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Download or read book ITIL Small-scale Implementation written by Sharon Taylor and published by The Stationery Office. This book was released on 2006-01-26 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741).

Author :
Publisher :
ISBN 13 :
Total Pages : 102 pages
Book Rating : 4.84/5 ( download)

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Download or read book ITIL Small-scale Implementation written by and published by . This book was released on 2005 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Sharon Taylor
Publisher : Stationery Office Books (TSO)
ISBN 13 : 9780113310784
Total Pages : 138 pages
Book Rating : 4.81/5 ( download)

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Download or read book ITIL V3 Small-scale Implementation written by Sharon Taylor and published by Stationery Office Books (TSO). This book was released on 2009 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL V3 Small-Scale Implementation provides guidance to smaller organizations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication considers the significance of size, the characteristics of small organizations, and how to scale ITIL down for small organizations. Key features: A practical guide to scaling ITIL for use in smaller organizations. Uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. Supersedes ISBN 9780113309801.

Author : Donna Knapp
Publisher : J. Ross Publishing
ISBN 13 : 1604270497
Total Pages : 257 pages
Book Rating : 4.95/5 ( download)

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Download or read book The ITSM Process Design Guide written by Donna Knapp and published by J. Ross Publishing. This book was released on 2010-08-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

Author : Jochen Höfenstock
Publisher : GRIN Verlag
ISBN 13 : 3640477405
Total Pages : 150 pages
Book Rating : 4.01/5 ( download)

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Download or read book An efficient holistic implementation plan of the ITIL® framework version 3 for SMB written by Jochen Höfenstock and published by GRIN Verlag. This book was released on 2009-11-23 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Diploma Thesis from the year 2009 in the subject Computer Science - Commercial Information Technology, grade: 2, Fachhochschule des bfi Wien GmbH (Projektmanagement und Informationstechnik), language: English, abstract: The IT Infrastructure Library (ITIL) framework is a defacto standard for a holistic Service Management approach. In its third version a five stage lifecycle model provides principles, roles, processes and functions next to a plurality of information for the history of a service from the cradle to the grave. Preceding activities ensure an efficient implementation of ITIL framework for different kinds of management systems used by IT departments or service providers for small and medium-sized business (SMB). This master thesis reviews the corresponding theory of ITIL and organisational change management as well as project management methods necessary for ITIL framework implementation. Most small and medium-sized businesses rush into the implementation of ITIL framework because an essential analytic planning was not or ineffectually done. The dependences and coherences between the Service Strategy, Service Design, Service Transition, Service Operation as well as Continual Service Improvement allege how to efficiently implement the holistic ITIL framework. Based on a survey of SMBs experiences and level of organisational maturity this information gets combined and framed in an implementation plan in due consideration of all coherences and dependencies to assure optimum quality of implementation. With such a plan, SMBs are in a position to generate as much as possible achievement compared with an adequate scale of effort. SMB has also the assurance that only the appropriate parts of ITIL framework are affected for its System or Service Management approach. The chain of causation starts with a summary of all five ITIL lifecycle stages and its interfaces next to a survey of SMB’s experiences with such a framework and level of organisational maturity. It ends with an implementation plan based on the participators statements and adequate project management methods for definition of objectives, pinpointing of dependencies, object and work breakdown structures and environment analysis. My major conclusion of this master thesis is that costs saving characteristics of ITIL framework do not appear by ITIL framework implementation. They appear in case of consistent application.

Author : Rob England
Publisher : Two Hills Ltd
ISBN 13 : 0958296901
Total Pages : 149 pages
Book Rating : 4.08/5 ( download)

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Download or read book Owning ITIL written by Rob England and published by Two Hills Ltd. This book was released on 2009 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essential reading for all decision makers (IT-literate or not) who are presented with an ITIL(r) proposal or asked to oversee or own an ITIL project. It explains, in lay-manager's terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect. It describes how to ensure an ITIL project succeeds, what to require from the project, and how to measure the results. "Score: 10 out of 10... This is a wonderfully irreverent, but totally authoritative, book... It is a slim manual that seeks to debunk the language and meaning of ITIL and relate it to the practical implementation of IT service management... It's a gem of a book that offers a good perspective on what the ITIL v3 manuals take 5 volumes to cover." (British Computer Society)

Author : Prasidh Kumar Mishra
Publisher : Gyan Publishing House
ISBN 13 : 9788182055209
Total Pages : 360 pages
Book Rating : 4.02/5 ( download)

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Download or read book Managing Electronic Resources written by Prasidh Kumar Mishra and published by Gyan Publishing House. This book was released on 2011 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Albert Fleischmann
Publisher : Springer Nature
ISBN 13 : 3030383008
Total Pages : 282 pages
Book Rating : 4.08/5 ( download)

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Download or read book Contextual Process Digitalization written by Albert Fleischmann and published by Springer Nature. This book was released on 2020-03-30 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book presents an overview and step-by-step explanation of process management. It starts with the individual participants’ perspectives on their work in a process and its structuring and harmonization, and then moves on to its specification in a model and how it is embedded in the organizational and IT environment of the company. Lastly, the book examines the joint processing of instances in the resulting socio-technical systems. A corresponding illustration, which expands with the overview, enables readers to gain a comprehensive understanding of business process management. The book presents various facets of business process management from the perspective of the participants, and introduces a selection of models that have proved useful in practice. The design of such models supports the transition from a more-or-less unstructured or unsatisfactory way of working to a structured process that corresponds to the ideas of the company and its customers. The book is intended for professionals in industry as well as students in the field of business information systems who are looking for guidelines on how to discover, create and implement real-world processes.

Author : Rolly Intan
Publisher : Springer
ISBN 13 : 3662467429
Total Pages : 599 pages
Book Rating : 4.28/5 ( download)

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Download or read book Intelligence in the Era of Big Data written by Rolly Intan and published by Springer. This book was released on 2015-03-12 with total page 599 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 4th International Conference on Soft Computing, Intelligent Systems, and Information Technology, ICSIIT 2015, held in Bali, Indonesia, in March 2015. The 34 revised full papers presented together with 19 short papers, one keynote and 2 invited talks were carefully reviewed and selected from 92 submissions. The papers cover a wide range of topics related to intelligence in the era of Big Data, such as fuzzy logic and control system; genetic algorithm and heuristic approaches; artificial intelligence and machine learning; similarity-based models; classification and clustering techniques; intelligent data processing; feature extraction; image recognition; visualization techniques; intelligent network; cloud and parallel computing; strategic planning; intelligent applications; and intelligent systems for enterprise, government and society.

Author : Carlos Samitier
Publisher : Springer
ISBN 13 : 3319402838
Total Pages : 272 pages
Book Rating : 4.33/5 ( download)

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Download or read book Utility Communication Networks and Services written by Carlos Samitier and published by Springer. This book was released on 2016-07-29 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: This CIGRE green book begins by addressing the specification and provision of communication services in the context of operational applications for electrical power utilities, before subsequently providing guidelines on the deployment or transformation of networks to deliver these specific communication services. Lastly, it demonstrates how these networks and their services can be monitored, operated, and maintained to ensure that the requisite high level of service quality is consistently achieved.