Itil Lite

Author : Malcolm Fry
Publisher : The Stationery Office
ISBN 13 : 9780113312122
Total Pages : 136 pages
Book Rating : 4.21/5 ( download)

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Download or read book ITIL lite written by Malcolm Fry and published by The Stationery Office. This book was released on 2010-03-09 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.

Author : Rob England
Publisher : Two Hills Ltd
ISBN 13 : 0958296901
Total Pages : 149 pages
Book Rating : 4.08/5 ( download)

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Download or read book Owning ITIL written by Rob England and published by Two Hills Ltd. This book was released on 2009 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essential reading for all decision makers (IT-literate or not) who are presented with an ITIL(r) proposal or asked to oversee or own an ITIL project. It explains, in lay-manager's terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect. It describes how to ensure an ITIL project succeeds, what to require from the project, and how to measure the results. "Score: 10 out of 10... This is a wonderfully irreverent, but totally authoritative, book... It is a slim manual that seeks to debunk the language and meaning of ITIL and relate it to the practical implementation of IT service management... It's a gem of a book that offers a good perspective on what the ITIL v3 manuals take 5 volumes to cover." (British Computer Society)

Author : Pierre Bernard
Publisher : Van Haren
ISBN 13 : 9401805571
Total Pages : 348 pages
Book Rating : 4.75/5 ( download)

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Download or read book IT Service Management Based on ITIL® 2011 Edition written by Pierre Bernard and published by Van Haren. This book was released on 1970-01-01 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone

Author : Stationery Office (Great Britain)
Publisher :
ISBN 13 :
Total Pages : 564 pages
Book Rating : 4.03/5 ( download)

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Download or read book The Stationery Office Annual Catalogue written by Stationery Office (Great Britain) and published by . This book was released on 2010 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Jane Jurkscheit
Publisher : Anchor Academic Publishing (aap_verlag)
ISBN 13 : 3954895722
Total Pages : 68 pages
Book Rating : 4.24/5 ( download)

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Download or read book An analysis of the success factors in implementing an ITIL-based IT Change and Release Management Application: Based on the IBM Change and Configuration Management Database (CCMDB) written by Jane Jurkscheit and published by Anchor Academic Publishing (aap_verlag). This book was released on 2014-02-01 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past few years, the majority of IT managers followed a strategy to introduce an IT change and release management application in order to ensure the quality of the IT environment for the future. The present book investigates if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change, and release management application. Moreover, further success factors will be introduced and discussed. First, the author discusses the HR change management in relation with the eight step model of Kotter, and the outcome of its critical success factors in business. Secondly, the effectiveness of the ITIL® reference model is explored in a research study. The ITIL® reference model defines critical success factors for a successful IT change and release management implementation. The book uses for its purpose the ITIL® reference model, the process issues publications of the official ITIL® source and the literature of Laudon & Laudon. In addition, other important researchers are taken into account. The findings are integrated into the questionnaire and the interviews, and further, they are used for an initial assessment.

Author : Jeff D. Opdyke
Publisher : Currency
ISBN 13 : 0307498891
Total Pages : 192 pages
Book Rating : 4.92/5 ( download)

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Download or read book The Wall Street Journal. Personal Finance Workbook written by Jeff D. Opdyke and published by Currency. This book was released on 2009-02-04 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: A hands-on, interactive guide to managing your monday and building your financial future Many of the worksheets in this book are available online and can be saved, printed, and recalculated at any time. Go to: WSJ.com/BookTools Understanding your money, and getting it to work for you, is more important today than it ever was, because you alone are responsible for every aspect of your financial life, from managing your day-to-day living expenses to planning a college savings fund and, ultimately, retirement. The sooner you start taking control of your financial life the better, and there’s no greater authority on financial matters than The Wall Street Journal. This workbook takes the mystery out of personal finance and addresses every topic you’ll need to master, from building a solid financial base to growing your financial assets. Worksheets, charts, and step-by-step instructions throughout help you do the math and work through the basics, making it quick and easy to organize your cash and eventually build wealth. Learn how to: • Create a spending plan and budget • Balance a checkbook • Make decisions about what types of— and how much—insurance you need • Manage credit and debt • Finance big expenses like real estate and education • Understand and properly assess your own appetite for risk • Formulate the right asset allocation • Start building an investment portfolio • Make real estate decisions like purchasing vs. renting • Refinance a mortgage • Manage your 401(k) • Deal with taxes • Plan for college expenses Also available—the companion to this workbook: The Wall Street Journal Complete Personal Finance Guidebook, by Jeff D. Opdyke Get your financial life in order with help from The Wall Street Journal. Look for: • The Wall Street Journal Complete Money and Investing Guidebook • The Wall Street Journal Complete Identity Theft Guidebook • The Wall Street Journal Complete Real Estate Investing Guidebook

Author : Office of Government Commerce
Publisher : The Stationery Office
ISBN 13 : 9780113311316
Total Pages : 256 pages
Book Rating : 4.11/5 ( download)

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Download or read book Introduction to the ITIL service lifecycle written by Office of Government Commerce and published by The Stationery Office. This book was released on 2010-05-12 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Author :
Publisher :
ISBN 13 :
Total Pages : 686 pages
Book Rating : 4.51/5 ( download)

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Download or read book Monthly Activity Report of Services Provided to Individuals written by and published by . This book was released on 1977 with total page 686 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Bob Lapierre
Publisher : Lulu.com
ISBN 13 : 0359758584
Total Pages : 138 pages
Book Rating : 4.86/5 ( download)

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Download or read book John Stupid and John Smart - Bilingual written by Bob Lapierre and published by Lulu.com. This book was released on with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Albert Valdman
Publisher : iUniverse
ISBN 13 : 153201600X
Total Pages : 1207 pages
Book Rating : 4.04/5 ( download)

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Download or read book English-Haitian Creole Bilingual Dictionary written by Albert Valdman and published by iUniverse. This book was released on 2017-04-06 with total page 1207 pages. Available in PDF, EPUB and Kindle. Book excerpt: Haitian Creole (HC) is spoken by approximately 11,000,000 persons in Haiti and in diaspora communities in the United States and throughout the Caribbean. Thus, it is of great utility to Anglophone professionals engaged in various activities—medical, social, educational, welfare— in these regions. As the most widely spoken and best described creole language, a knowledge of its vocabulary is of interest and utility to scholars in a variety of disciplines. The English-Haitian Creole Bilingual Dictionary (EHCBD) aims to assist anglophone users in constructing written and oral discourse in HC; it also will aid HC speakers to translate from English to their language. As the most elaborate and extensive linguistic tool available, it contains about 30 000 individual entries, many of which have multiple senses and include subentries, multiword phrases or idioms. The distinguishing feature of the EHCBD is the inclusion of translated sentence-length illustrative examples that provide important information on usage.