Itil And Iso Iec 20000

Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9087531966
Total Pages : 214 pages
Book Rating : 4.66/5 ( download)

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Download or read book Implementing ISO/IEC 20000 Certification: The Roadmap written by Jan van Bon and published by Van Haren. This book was released on 2008-03-03 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF ‘Introduction to ISO/IEC 20000’ book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.

Author : Office Stationery
Publisher :
ISBN 13 : 9780113314102
Total Pages : 111 pages
Book Rating : 4.08/5 ( download)

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Download or read book ITIL and ISO/IEC 20000 written by Office Stationery and published by . This book was released on 2013-12-05 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9401801339
Total Pages : 237 pages
Book Rating : 4.31/5 ( download)

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Download or read book ISO/IEC 20000 - An Introduction written by Jan van Bon and published by Van Haren. This book was released on 2008-03-03 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

Author : Leo van Selm
Publisher : Van Haren
ISBN 13 : 9087535570
Total Pages : 254 pages
Book Rating : 4.75/5 ( download)

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Download or read book ISO/CEI 20000 – Introduction written by Leo van Selm and published by Van Haren. This book was released on 2009-11-11 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: CONTAINS THE TEXT FOR ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation Languages available: English, German, Spanish,, Dutch, Japanese

Author : Michael Kunas
Publisher : Itgp
ISBN 13 : 1849281939
Total Pages : 100 pages
Book Rating : 4.35/5 ( download)

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Download or read book Implementing Service Quality Based on ISO/IEC20000 2nd Edition written by Michael Kunas and published by Itgp. This book was released on 2011-01-01 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is an important international standard for IT service providers. This step-by-step management guide will benefit all who have a role in the implementation and certification process.

Author : Marianne Nugteren
Publisher : Van Haren
ISBN 13 : 9401801193
Total Pages : 81 pages
Book Rating : 4.95/5 ( download)

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Download or read book ISO/IEC 20000: Pocket Guide written by Marianne Nugteren and published by Van Haren. This book was released on 1970-01-01 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Italian, German, Spanish.L obiettivo di questa pubblicazione è di fornire un documento di facile lettura che spieghi la natura, il contenuto e lo scopo dello standard ISO/IEC 20000. Ciò dovrebbe portare velocemente la ISO/IEC 20000 alla portata di una ampia audience internazionale, attraverso una facile ed accessibile pocket guide:Per promuovere la consapevolezza e l accettabilità della ISO/IEC 20000 quale un valido standard per le organizzazioni di servizi ITPer supportare la formazione e la certificazione ISO/IEC 20000Per dare ai professionisti un rapido riferimento ai contenuti principali della ISO/IEC 20000''ISO/IEC 20000, pocket guide si rivolge ad un ampio insieme di professionisti, trainer e studenti, che lavorano sia nell IT sia in altri ambienti, a partire dagli esperti nella fornitura di servizi (IT), fino a coloro che desiderano trovare una metodologia valida per affrontare le criticità del miglioramento della qualità.L organizzazione internazionale ITSMF, attraverso l impegno del suo International Publications ESC (IPESC), ha concesso la sua approvazione a questa pocket guide quale parte di una comune libreria globale a supporto di uno standard uniforme della conoscenza ITSM e delle best practice.

Author : Claire Agutter
Publisher : IT Governance Ltd
ISBN 13 : 1787782204
Total Pages : 211 pages
Book Rating : 4.04/5 ( download)

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Download or read book ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition written by Claire Agutter and published by IT Governance Ltd. This book was released on 2020-04-28 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

Author : Beatrix Barafort
Publisher : Van Haren
ISBN 13 : 9087535643
Total Pages : 234 pages
Book Rating : 4.43/5 ( download)

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Download or read book ITSM Process Assessment Supporting ITIL (TIPA) written by Beatrix Barafort and published by Van Haren. This book was released on 2009-12-12 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.

Author : Claire Agutter
Publisher : IT Governance Publishing Ltd
ISBN 13 : 1787782158
Total Pages : 79 pages
Book Rating : 4.50/5 ( download)

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Download or read book ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition written by Claire Agutter and published by IT Governance Publishing Ltd. This book was released on 2020-04-14 with total page 79 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

Author :
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.48/5 ( download)

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Download or read book Information Technology written by and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: