It Service Management From Hell

Author : Paul Wilkinson
Publisher : Van Haren
ISBN 13 : 9077212213
Total Pages : 130 pages
Book Rating : 4.19/5 ( download)

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Download or read book IT Service Management from Hell written by Paul Wilkinson and published by Van Haren. This book was released on 2004-01-10 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: This piece of work claims to be politically incorrect, sexist and IT-centric. And it achieves all three. We recommend this book to you unreservedly if you wish to provide the worst possible practices to your customers. Be aware that most of the items raised as comic issues make uncomfortable reading, because we can all identify someone who really believes in them.

Author : Paul Wilkinson
Publisher : Van Haren
ISBN 13 : 9077212000
Total Pages : 86 pages
Book Rating : 4.04/5 ( download)

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Download or read book IT Service Management from Hell based on Not ITIL written by Paul Wilkinson and published by Van Haren. This book was released on 2007-01-01 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt: A humorous approach to a universally adopted standard.

Author : Paul Wilkinson
Publisher : Van Haren
ISBN 13 : 9087538391
Total Pages : 129 pages
Book Rating : 4.92/5 ( download)

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Download or read book IT Service Management from Hell written by Paul Wilkinson and published by Van Haren. This book was released on 2004-01-10 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: This piece of work claims to be politically incorrect, sexist and IT-centric. And it achieves all three. We recommend this book to you unreservedly if you wish to provide the worst possible practices to your customers. Be aware that most of the items raised as comic issues make uncomfortable reading, because we can all identify someone who really believes in them.

Author : David Smith
Publisher : Van Haren
ISBN 13 : 9087531141
Total Pages : 202 pages
Book Rating : 4.40/5 ( download)

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Download or read book Implementing Metrics For IT Service Management written by David Smith and published by Van Haren. This book was released on 2008-08-08 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book “Metrics for IT Service Management” also published by Van Haren Publishing.

Author : Robert Johnston
Publisher : Van Haren
ISBN 13 : 9087531885
Total Pages : 102 pages
Book Rating : 4.81/5 ( download)

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Download or read book Service Agreements - A Management Guide written by Robert Johnston and published by Van Haren. This book was released on 2006-09-09 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.

Author : Editorial Board
Publisher : Van Haren
ISBN 13 : 9087531001
Total Pages : 662 pages
Book Rating : 4.03/5 ( download)

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Download or read book IT Service Management - Global Best Practices written by Editorial Board and published by Van Haren. This book was released on 2008-04-22 with total page 662 pages. Available in PDF, EPUB and Kindle. Book excerpt: A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager.

Author : Eric Rozemeijer
Publisher : Van Haren
ISBN 13 : 908753177X
Total Pages : 146 pages
Book Rating : 4.75/5 ( download)

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Download or read book Frameworks for IT Management written by Eric Rozemeijer and published by Van Haren. This book was released on 2007-09-09 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Pocket Guide is a concise summary of the Frameworks for IT Management. A quick, portable reference tool to the standards used within the Service Management community. English version available: September 2007, Dutch, French, Japanese, Spanish, German available February 2008.

Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 908753082X
Total Pages : 214 pages
Book Rating : 4.22/5 ( download)

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Download or read book Implementing ISO/IEC 20000 Certification: The Roadmap written by Jan van Bon and published by Van Haren. This book was released on 2008-03-03 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF ‘Introduction to ISO/IEC 20000’ book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.

Author : Gerard Wijers
Publisher : Van Haren
ISBN 13 : 9087530307
Total Pages : 146 pages
Book Rating : 4.03/5 ( download)

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Download or read book IT Outsourcing Part 1: Contracting the Partner written by Gerard Wijers and published by Van Haren. This book was released on 2009-01-01 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: As companies focus on the core specialisms, most will look to the benefits of outsourcing some, if not all, of the IT services required. The benefits include: cost-efficient operations; delivery of IT services at lower cost through economies of scale; improvements in time-to-market of IT solutions; improvements in capability and quality of IT service delivery. This essential guide looks at the procedures needed to achieve all these benefits when contracting an outsourcing partner. It explains the benefits of a well thought-out and practical approach to selecting a partner; a partner, indeed, whose performance may make or break an organization’s delivery to market. This book is a key reference guide to anyone procuring IT services and also to those who are responsible for maintaining the contract once signed. By covering all aspects of the Outsourcing contracting process, its guidance will help reduce risks and miscommunication. In addition its approach to the Request for Proposal (also known as Invitation to Tender) shows how clarity at this stage can deliver significant benefits as the services go live in the operational phase.

Author : United States. Congress. House. Committee on Natural Resources. Subcommittee on National Parks, Forests, and Public Lands
Publisher :
ISBN 13 :
Total Pages : 248 pages
Book Rating : 4.20/5 ( download)

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Download or read book Forest Service Management of National Recreation Areas, Hells Canyon National Recreation Area written by United States. Congress. House. Committee on Natural Resources. Subcommittee on National Parks, Forests, and Public Lands and published by . This book was released on 1994 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: