International Network Of Public Libraries Quality Management In Public Libraries

Author : Ute Klaassen
Publisher : Scarecrow Press
ISBN 13 : 9780810835771
Total Pages : 236 pages
Book Rating : 4.70/5 ( download)

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Download or read book International Network of Public Libraries: Quality management in public libraries written by Ute Klaassen and published by Scarecrow Press. This book was released on 1999 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sponsored by the Bertelsmann Foundation, the International Network of Public Libraries series recognizes the challenges faced by today's librarians. Consisting of sixteen experts from ten countries, the network strives to create a forum in which information and expertise can be shared in order to increase the effectiveness and efficiency of libraries. Their approach is highly practice-oriented; case studies present especially successful solutions. This series is an innovative resource for public library professionals. Ute Klaassen of the Gütersloh City Library, Germany and Chris Wiersma of the Grönigen City Library, the Netherlands, apply the concept of Total Quality Management (TQM) to the field of library science. They propose models and strategies for meeting the needs and expectations of library customers in order to gain their acceptance and loyalty. Thierry Giappiconi of the City Library of Frèsnes, France, discusses the implementation of marketing tools and techniques to complement and augment existing library strategies, discussing factors such as product, price, distribution, and promotion. Giappiconi cites the importance of setting high standards of customer service through close examination of customer needs.

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ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.75/5 ( download)

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Download or read book International Network of Public Libraries: Quality management in public libraries written by and published by . This book was released on 1999 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

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Publisher : Scarecrow Press
ISBN 13 : 9780810835788
Total Pages : 116 pages
Book Rating : 4.89/5 ( download)

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Download or read book International Network of Public Libraries: The role of public libraries in the media society written by and published by Scarecrow Press. This book was released on 1999 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Conny Ang
Publisher : Scarecrow Press
ISBN 13 : 9780810835818
Total Pages : 154 pages
Book Rating : 4.19/5 ( download)

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Download or read book International Network of Public Libraries: The role of public libraries in the media society written by Conny Ang and published by Scarecrow Press. This book was released on 1999 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: This series is an innovative resource for public library professionals. Conny Äng discusses the great possibilities for libraries with the emergence of the electronic age, believing that new media will expand libraries' roles and make them more crucial to society.

Author : Madeleine Aalto
Publisher : Scarecrow Press
ISBN 13 : 9780810835801
Total Pages : 102 pages
Book Rating : 4.00/5 ( download)

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Download or read book International Network of Public Libraries written by Madeleine Aalto and published by Scarecrow Press. This book was released on 1999 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sponsored by the Bertelsmann Foundation, the International Network of Public Libraries series recognizes the challenges faced by today's librarians. Consisting of sixteen experts from ten countries, the network strives to create a forum in which information and expertise can be shared in order to increase the effectiveness and efficiency of libraries. Their approach is highly practice-oriented; case studies present especially successful solutions. This series is an innovative resource for public library professionals. Madeleine Aalto and Trevor Knight recognize that libraries cannot live by government funding alone. With library costs on the rise, their goal in this volume is to devise alternative forms of fundraising, discussing innovative strategies utilized by libraries in the United States, the United Kingdom, and Germany. The authors provide extensive coverage of income-generating activites, from charges and fees to fundraising. Creative solutions are presented through detailed case studies of projects and events that work.

Author : Arend Flemming
Publisher :
ISBN 13 : 9780810835788
Total Pages : 0 pages
Book Rating : 4.89/5 ( download)

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Download or read book International Network of Public Libraries: Product-oriented management in public libraries written by Arend Flemming and published by . This book was released on 1999 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sponsored by the Bertelsmann Foundation, the International Network of Public Libraries series recognizes the challenges faced by today's librarians. Consisting of sixteen experts from ten countries, the network strives to create a forum in which information and expertise can be shared in order to increase the effectiveness and efficiency of libraries. Their approach is highly practice-oriented; case studies present especially successful solutions. This series is an innovative resource for public library professionals. Arend Flemming advocates the integration of public libraries as a necessary part of reforming public administration. He suggests that a change from the current system of budget-based management to more product-oriented management would benefit libraries by preparing them to meet the challenges of the future with greater ease.

Author : Nicola Campbell
Publisher :
ISBN 13 : 9780810835757
Total Pages : 0 pages
Book Rating : 4.54/5 ( download)

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Download or read book International Network of Public Libraries written by Nicola Campbell and published by . This book was released on 1999 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This acclaimed set of six volumes provides public librarians with a bookshelf of practical information about library management, customer service, marketing, and fundraising.

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ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.75/5 ( download)

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Download or read book International Network of Public Libraries: Organizational change in a public library written by and published by . This book was released on 1999 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Nicola Campbell
Publisher : Scarecrow Press
ISBN 13 : 9780810835764
Total Pages : 164 pages
Book Rating : 4.62/5 ( download)

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Download or read book International Network of Public Libraries written by Nicola Campbell and published by Scarecrow Press. This book was released on 1999 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Consists of two studies from an international organization working on future-oriented library issues. Nicola Campbell and Sue Sutherland, of the Canterbury Public Library in New Zealand, offer a case study demonstrating the importance of libraries' adapting to change quickly and effectively. They explore the process of change and outline strategies for maintaining organization and communication throughout the process. Kay Poustie, of the City of Stirling Public Libraries, Australia, proposes a model for successful customer service in libraries. She contrasts models identified in both literature and practice and discusses strategic planning for better customer service through application of these models. Lacks a subject index. Annotation copyrighted by Book News, Inc., Portland, OR

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Total Pages : 0 pages
Book Rating : 4.00/5 ( download)

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Download or read book International Network of Public Libraries written by and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: