Author : Robert Lamb
Publisher : Lulu.com
ISBN 13 : 0557463483
Total Pages : 159 pages
Book Rating : 4.80/5 ( download)
Book Synopsis Improving Your Bottom Line Through the Contact Center by : Robert Lamb
Download or read book Improving Your Bottom Line Through the Contact Center written by Robert Lamb and published by Lulu.com. This book was released on 2010-05-18 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is intended for non-technical business executives and professionals wishing to understand the relevance of customer contact to business profitability. The author intends to illustrate in common vernacular of how a service first, customer oriented approach to customer contact can positively affect your company’s bottom line. This book provides the conceptual basis and supporting logic for developing a business case for transforming and optimizing your contact center as a strategic initiative. The focus on the “so what†portion of the contact center discussion, and will stay away from the nuts and bolts detail of how to select or to implement the technology.