Impoliteness At A Slovenian Call Centre

Author : Sara Orthaber
Publisher : Springer Nature
ISBN 13 : 3031433203
Total Pages : 354 pages
Book Rating : 4.07/5 ( download)

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Download or read book (Im)politeness at a Slovenian Call Centre written by Sara Orthaber and published by Springer Nature. This book was released on 2023-11-03 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer–service provider relationships. The diverse readership and appeal are essential features of this book. Examines mediated institutional talk and impoliteness in the Slovenian language Covers mediated service interactions, such as requests and complaints across three different media Provides in-depth insights into communication within a contemporary business environment

Author : Chaoqun Xie
Publisher : John Benjamins Publishing Company
ISBN 13 : 9027261105
Total Pages : 185 pages
Book Rating : 4.06/5 ( download)

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Download or read book (Im)politeness and Moral Order in Online Interactions written by Chaoqun Xie and published by John Benjamins Publishing Company. This book was released on 2020-06-04 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: (Im)politeness and Moral Order in Online Interactions presents a timely response to the ‘moral turn’ in (im)politeness studies. This volume, presented by a roster of prominent figures in the field, documents and showcases the complexity of (im)politeness as social practice by focusing on the morality of (im)politeness in internet-mediated interactions. It includes, among others, studies on how the moral order is made explicit and salient in the production and perception of online impoliteness as social practice and how situated impoliteness can perform positive social and communicative functions. This volume confirms once again that (im)politeness can serve as a lens through which a variety of topics, genres, and contexts are intertwined together pointing to the very presence and existence of human beings, and is bound to be of interest to not only students and scholars engaged in the area of (im)politeness and internet pragmatics, but also to all those with a more general interest in the study of human (inter)actions in various situations and contexts. Originally published as special issue of Internet Pragmatics 1:2 (2018).

Author : Chaoqun Xie
Publisher : Springer Nature
ISBN 13 : 3030815927
Total Pages : 263 pages
Book Rating : 4.29/5 ( download)

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Download or read book The Philosophy of (Im)politeness written by Chaoqun Xie and published by Springer Nature. This book was released on 2021-12-14 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores what new light philosophical approaches shed on a deeper understanding of (im)politeness. There have been numerous studies on linguistic (im)politeness, however, little attention has been paid to its philosophical underpinnings. This book opens new avenues for both (im)politeness and philosophy. It contributes to a fruitful dialogue among philosophy, pragmatics, and sociology. This volume appeals to students and researchers in these fields.

Author : Yeşim Aksan
Publisher : Cambridge Scholars Publishing
ISBN 13 : 1443874973
Total Pages : 275 pages
Book Rating : 4.77/5 ( download)

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Download or read book Exploring (Im)politeness in Specialized and General Corpora written by Yeşim Aksan and published by Cambridge Scholars Publishing. This book was released on 2015-02-05 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: Corpus linguistic methods provide new avenues for (im)politeness scholarship to reflexively evaluate its understanding of communication and language use on the theoretical contributions of corpus linguistics to the linguistic sciences. In this sense, this volume is a unique contribution to (im)politeness scholarship. It showcases studies in the field which employ specialized and general corpora, with methodologies that range from the speech act to the discourse-analytic and conversation-analytic traditions. The book brings into closer contact scholarship that has hitherto remained in relatively different streams of the scientific investigation of (im)politeness. A unifying theme of the chapters here is that (im)politeness phenomena are situated within the institutional and genre-specific expectations of participants in an interaction. Each of the chapters identifies the situatedness of (im)politeness from varying perspectives. The chapters in the volume are sequenced from specialized to general corpora, and simultaneously move from conversation – and discourse – analytic perspectives to contributions that address issues surrounding the identification and extraction of (im)politeness in general corpora. In collating the chapters of the volume, care was taken to focus attention on languages that have been studied extensively in (im)politeness scholarship (varieties of English – British English and Englishes in Hong Kong – and Greek), and languages that are only recently gaining more visibility in the field (Slovenian and Turkish).

Author : Maj-Britt Mosegaard Hansen
Publisher : John Benjamins Publishing Company
ISBN 13 : 902726368X
Total Pages : 194 pages
Book Rating : 4.81/5 ( download)

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Download or read book The Pragmatics of Sensitive Activities in Institutional Discourse written by Maj-Britt Mosegaard Hansen and published by John Benjamins Publishing Company. This book was released on 2018-06-14 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume examines the way participants orient to aspects of their interactions with others as interpersonally sensitive across an array of languages and contemporary institutional settings. The individual chapters address interactional episodes where the participants signal that elements of the exchanges they are engaged in are problematic in terms of the vulnerability of their own and/or each other’s face and the role-identities assumed throughout the interactions. The volume contributors examine a range of activities. In some of these, an orientation to interpersonal sensitivity is expected, such as citizens’ encounters with traffic police officers, negotiations with a line manager, political news interviews, or public inquiries. Other types of activity, such as service calls or guided tours, involve no such expectations in and of themselves. In some cases, the situated vulnerabilities studied here, whether expected or not, lead to deviation from the expected trajectory of the communicative event, with implications for goal achievement. The collection of papers draws on diverse analytic perspectives. These include interactional discourse analysis, interactional linguistics, and conversation analysis. The diversity of languages and institutional environments examined will be of interest to students and scholars with an interest in face-to-face interaction and serve to stimulate debate in the field of pragmatics and beyond. Originally published as special issue of Pragmatics and Society 7:4 (2016).

Author : Shuang Liu
Publisher : SAGE
ISBN 13 : 1446259544
Total Pages : 330 pages
Book Rating : 4.42/5 ( download)

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Download or read book Introducing Intercultural Communication written by Shuang Liu and published by SAGE. This book was released on 2010-11-09 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: Books on intercultural communication are rarely written with an intercultural readership in mind. In contrast, this multinational team of authors has put together an introduction to communicating across cultures that uses examples and case studies from around the world. The book further covers essential new topics, including international conflict, social networking, migration, and the effects technology and mass media play in the globalization of communication. Written to be accessible for international students too, this text situates communication theory in a truly global perspective. Each chapter brings to life the links between theory and practice and between the global and the local, introducing key theories and their practical applications. Along the way, you will be supported with first-rate learning resources, including: • theory corners with concise, boxed-out digests of key theoretical concepts • case illustrations putting the main points of each chapter into context • learning objectives, discussion questions, key terms and further reading framing each chapter and stimulating further discussion • a companion website containing resources for instructors, including multiple choice questions, presentation slides, exercises and activities, and teaching notes. This book will not merely guide you to success in your studies, but will teach you to become a more critical consumer of information and understand the influence of your own culture on how you view yourself and others.

Author : Jonathan Culpeper
Publisher : John Benjamins Publishing
ISBN 13 : 9027286604
Total Pages : 146 pages
Book Rating : 4.04/5 ( download)

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Download or read book Historical Sociopragmatics written by Jonathan Culpeper and published by John Benjamins Publishing. This book was released on 2011-06-09 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: Originally published as a special issue of Journal of Historical Pragmatics 10:2 (2009), this is the first book to map out historical sociopragmatics, a multidisciplinary field located within historical pragmatics, but overlapping with socially-oriented fields, such as sociolinguistics and critical discourse analysis. Historical sociopragmatics has a central focus on historical language use in its situational contexts, and how those situational contexts engender norms which speakers engage or exploit for pragmatic purposes. The chapters represent a range of ways in which historical sociopragmatics can be understood and investigated. The reader will find English texts from the 15th century through to the 18th, a variety of genres (including personal correspondence, trial proceedings and plays), and both qualitative and (corpus-based) quantitative analyses. Importantly, attention is given to how contexts can be (re)constructed from written records, a sine qua non of the field. It will appeal to advanced-level students and scholars with interests in pragmatics, especially socially-oriented pragmatics, and/or historical linguistics, especially the history of English.

Author : Eva Ogiermann
Publisher : John Benjamins Publishing
ISBN 13 : 9027254354
Total Pages : 313 pages
Book Rating : 4.51/5 ( download)

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Download or read book On Apologising in Negative and Positive Politeness Cultures written by Eva Ogiermann and published by John Benjamins Publishing. This book was released on 2009 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book investigates how speakers of English, Polish and Russian deal with offensive situations. It reveals culture-specific perceptions of what counts as an apology and what constitutes politeness. It offers a critical discussion of Brown and Levinson's theory and provides counterevidence to the correlation between indirectness and politeness underlying their theory. Their theory is applied to two languages that rely less heavily on indirectness in conveying politeness than does English, and to a speech act that does not become more polite through indirectness. An analysis of the face considerations involved in apologising shows that in contrast to disarming apologies, remedial apologies are mainly directed towards positive face needs, which are crucial for the restoration of social equilibrium and maintenance of relationships. The data show that while English apologies are characterised by a relatively strong focus on both interlocutors negative face, Polish apologies display a particular concern for positive face. For Russian speakers, in contrast, apologies seem to involve a lower degree of face threat than they do in the other two languages."

Author : Chaoqun Xie
Publisher : John Benjamins Publishing Company
ISBN 13 : 9027260354
Total Pages : 358 pages
Book Rating : 4.52/5 ( download)

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Download or read book Approaches to Internet Pragmatics written by Chaoqun Xie and published by John Benjamins Publishing Company. This book was released on 2021-04-15 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: Internet-mediated communication is pervasive nowadays, in an age in which many people shy away from physical settings and often rely, instead, on social media and messaging apps for their everyday communicative needs. Since pragmatics deals with communication in context and how more gets communicated than is said (or typed), applications of this linguistic perspective to internet communication, under the umbrella label of internet pragmatics, are not only welcome, but necessary. The volume covers straightforward applications of pragmatic phenomena to internet interactions, as happens with speech acts and contextualization, and internet-specific kinds of communication such as the one taking place on WhatsApp, WeChat and Twitter. This collection also addresses the role of emoticons and emoji in typed-text dialogues and the importance of “physical place” in internet interactions (exhibiting an interplay of online-offline environments), as is the case in the role of place in locative media and in broader place-related communication, as in migration.

Author : Erving Goffman
Publisher : Routledge
ISBN 13 : 1351512072
Total Pages : 284 pages
Book Rating : 4.77/5 ( download)

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Download or read book Interaction Ritual written by Erving Goffman and published by Routledge. This book was released on 2017-07-12 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Not then, men and their moments. Rather, moment and their men," writes Erving Goffman in the introduction to his groundbreaking 1967 Interaction Ritual, a study of face-to-face interaction in natural settings, that class of events which occurs during co-presence and by virtue of co-presence. The ultimate behavioral materials are the glances, gestures, positionings, and verbal statements that people continuously feed into situations, whether intended or not. A sociology of occasions is here advocated. Social organization is the central theme, but what is organized is the co-mingling of persons and the temporary interactional enterprises that can arise therefrom. A normatively stabilized structure is at issue, a "social gathering," but this is a shifting entity, necessarily evanescent, created by arrivals and killed by departures. The major section of the book is the essay "Where the Action Is," drawing on Goffman's last major ethnographic project observation of Nevada casinos. Tom Burns says of Goffman's work "The eleven books form a singularly compact body of writing. All his published work was devoted to topics and themes which were closely connected, and the methodology, angles of approach and of course style of writing remained characteristically his own throughout. Interaction Ritual in particular is an interesting account of daily social interaction viewed with a new perspective for the logic of our behavior in such ordinary circumstances as entering a crowded elevator or bus." In his new introduction, Joel Best considers Goffman's work in toto and places Interaction Ritual in that total context as one of Goffman's pivotal works: "His subject matter was unique. In sharp contrast to the natural tendency of many scholars to tackle big, important topics, Goffman was a minimalist, working on a small scale, and concentrating on the most mundane, ordinary social contacts, on everyday life.'"