Im Sorry To Hear That

Author : Susan Keane Baker
Publisher : Fire Starter Publishing
ISBN 13 : 9780974998657
Total Pages : 0 pages
Book Rating : 4.56/5 ( download)

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Download or read book Real Life Responses to Patients' 101 Most Common Complaints about Health Care written by Susan Keane Baker and published by Fire Starter Publishing. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the patient's perspective, a complaint about healthcare or service is an urgent statement of fact. "I am here where I don't want to be," "I am frightened and unsure what will happen next," "I put my trust in you, and now something is wrong," or "How can I be sure I will be okay?" When you respond to a patient's complaint, you are responding to the patient's sense of helplessness and anxiety. The service recovery scripts offered in this book can help you recover a patient's confidence in you and your organization.

Author : Gary Chapman
Publisher : Moody Publishers
ISBN 13 : 0802485006
Total Pages : 169 pages
Book Rating : 4.07/5 ( download)

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Download or read book When Sorry Isn't Enough written by Gary Chapman and published by Moody Publishers. This book was released on 2013-04-22 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: “I said I was sorry!” Even in the best of relationships, all of us make mistakes. We do and say things we later regret and hurt the people we love most. So we need to make things right. But simply saying you’re sorry is usually not enough. In this book, #1 New York Times bestselling author Gary Chapman and Jennifer Thomas unveil new ways to effectively approach and mend fractured relationships. Even better, you’ll discover how meaningful apologies provide the power to make your friendships, family, and marriage stronger than ever before. When Sorry Isn’t Enough will help you . . . Cool down heated arguments Offer apologies that are fully accepted Rekindle love that has been dimmed by pain Restore and strengthen valuable relationships Trade in tired excuses for honesty, trust, and joy *This book was previously published as The Five Languages of Apology. Content has been significantly revised and updated.

Author : Harriet Lerner
Publisher : Simon and Schuster
ISBN 13 : 1501129619
Total Pages : 208 pages
Book Rating : 4.12/5 ( download)

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Download or read book Why Won't You Apologize? written by Harriet Lerner and published by Simon and Schuster. This book was released on 2017-10-10 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best-selling author of The Dance of Anger shares insight into the role of apologies in healing broken connections and restoring trust, sharing compelling case stories and tested theories that explain how to craft a meaningful apology while avoiding choices that deepen original injuries.

Author : Scott Simon
Publisher : Macmillan
ISBN 13 : 125006113X
Total Pages : 253 pages
Book Rating : 4.33/5 ( download)

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Download or read book Unforgettable written by Scott Simon and published by Macmillan. This book was released on 2015-03-31 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: A moving memoir about NPR host Scott Simon's connection to his mother—inspired by the popular tweets he shared during her death.

Author : Amanda Anderson
Publisher : Thomas Nelson
ISBN 13 : 1400208580
Total Pages : 208 pages
Book Rating : 4.86/5 ( download)

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Download or read book All My Friends Have Issues written by Amanda Anderson and published by Thomas Nelson. This book was released on 2019-07-09 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why is it so challenging to create and keep meaningful friendships? Amanda Anderson provides the wise and witty answers, giving practical advice and sharing personal stories to guide us toward the kinds of friendships we long for. Blending faith-based insights and psychological truths, All My Friends Have Issues is a liberating guide to finding and becoming an authentic and encouraging friend. “Anderson becomes the friend we’ve always needed and, in the process, helps us become a better friend.” —Elisa Morgan, president emerita of MOPS International, speaker, and author of The Beauty of Broken “Be ready to laugh and then to learn as Amanda shares her weaknesses and foibles in her relationships with herself and her friends.” —David Stoop, PhD, clinical psychologist and author of You Are What You Think “A captivating and often hilarious book.” —Milan and Kay Yerkovich, authors of How We Love and How We Love Our Kids “Fun and informative. . . . A book I highly recommend!” —Debbie Alsdorf, speaker and author of It’s Momplicated and The Faith Dare “Warm, funny, authentic, and relatable.” —Vivian Mabuni, speaker and author of Open Hands, Willing Heart

Author : Elisabeth Kübler-Ross
Publisher : Simon and Schuster
ISBN 13 : 1476775559
Total Pages : 272 pages
Book Rating : 4.55/5 ( download)

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Download or read book On Grief and Grieving written by Elisabeth Kübler-Ross and published by Simon and Schuster. This book was released on 2014-08-12 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ten years after the death of Elisabeth K bler-Ross, this commemorative edition of her final book combines practical wisdom, case studies, and the authors' own experiences and spiritual insight to explain how the process of grieving helps us live with loss. Includes a new introduction and resources section. Elisabeth K bler-Ross's On Death and Dying changed the way we talk about the end of life. Before her own death in 2004, she and David Kessler completed On Grief and Grieving, which looks at the way we experience the process of grief. Just as On Death and Dying taught us the five stages of death--denial, anger, bargaining, depression, and acceptance--On Grief and Grieving applies these stages to the grieving process and weaves together theory, inspiration, and practical advice, including sections on sadness, hauntings, dreams, isolation, and healing. This is "a fitting finale and tribute to the acknowledged expert on end-of-life matters" (Good Housekeeping).

Author : Beverly Engel
Publisher : John Wiley & Sons
ISBN 13 : 0471218928
Total Pages : 277 pages
Book Rating : 4.20/5 ( download)

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Download or read book The Power of Apology written by Beverly Engel and published by John Wiley & Sons. This book was released on 2002-08-05 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Fresh and useful . . . excellent practical advice . . . thorough and lucid . . . will be welcomed by many who have struggled to ask forgiveness and to forgive." -Publishers Weekly A finalist in the Books for a Better Life Awards competition! Discover the healing power of apology and put its magic to work in your life Do you have a difficult time apologizing or are you involved with someone who does? Do you tend to overapologize and appear weak in others' eyes? Do you want to reconcile with someone but feel they owe you an apology first? Do you need to apologize or make amends to someone but don't know how to go about it? In this inspiring book from internationally acclaimed therapist and self-improvement author Beverly Engel, you will learn why some people have difficulty apologizing while others tend to overapologize. You'll learn how to give a meaningful apology, how to ask for one, and how to receive one. From making amends with those you have hurt to dealing with someone who refuses to apologize to teaching children responsibility and empathy, this life-changing book shows you how to bring a healing new element of renewal into every relationship in your life. "Beverly Engel has eloquently explained the power of apology in a remarkably insightful and perceptive manner. No one has been better able to explain what an apology means and its role in reconciliation." -Rabbi Charles A. Klein, author of How to Forgive When You Can't Forget: Healing Our Personal Relationships "Readers of this wise and lucid guide to the neglected art of authentic apology will acquire a powerful tool to help repair relationships with others and with themselves." -Jeanne Safer, Ph.D., author of Forgiving and Not Forgiving: A New Approach to Resolving Intimate Betrayal "An engaging and in-depth book on a subject that has rarely been addressed so intelligently and thoroughly. Ms. Engel offers the reader specific suggestions that can help you improve all your relationships." -Steven Farmer, M.F.T., author of Adult Children of Abusive Parents

Author : Hoa Quyen
Publisher : T-Book
ISBN 13 :
Total Pages : 133 pages
Book Rating : 4./5 ( download)

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Download or read book English for Tourism written by Hoa Quyen and published by T-Book. This book was released on with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unit 1: Tourism today ................................ ................................ .. 1 -9 Unit 2: What’s your job? ................................ ....................... 10 - 16 Unit 3: Travel agent ................................ .............................. 17 - 24 Unit 4: Making reservation ................................ .................... 25 - 36 Unit 5: How to deal with complaint? ................................ ...... 37 - 41

Author : Michael McCarthy
Publisher : Cambridge University Press
ISBN 13 : 1107683300
Total Pages : 321 pages
Book Rating : 4.03/5 ( download)

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Download or read book Touchstone Level 1 Full Contact written by Michael McCarthy and published by Cambridge University Press. This book was released on 2014-01-16 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Touchstone, together with Viewpoint, is a six-level English program, based on research from the Cambridge English Corpus. Touchstone Second Edition Full Contact with DVD, Level 1 includes four key components of the Touchstone Second Edition series: Student's Book, Level 1; Workbook, Level 1; Level 1 Video Activity Pages; and Video on DVD.

Author : Daniella Castro
Publisher : Dorrance Publishing
ISBN 13 : 148098289X
Total Pages : 460 pages
Book Rating : 4.95/5 ( download)

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Download or read book Mel written by Daniella Castro and published by Dorrance Publishing. This book was released on 2019-05-30 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mel By: Daniella Castro It is not James’s year. His girlfriend broke up with him and cleaned out his apartment. His family is the epitome of happiness. With an empty apartment awaiting him, he is looking at days of sadness and loneliness. But when James sees his crazy neighbor locked out of her apartment, he has no idea his life is about to change forever. One simple request turns his life upside down, and he’ll realize that growing up has its own set of challenges.