Handling Hardcore Customers

Author : Steven F. Coyle
Publisher : ServiceWinners International Publishing
ISBN 13 : 9671983154
Total Pages : 163 pages
Book Rating : 4.57/5 ( download)

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Download or read book Handling Hardcore Customers written by Steven F. Coyle and published by ServiceWinners International Publishing. This book was released on 2023-03-30 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who doesn't get hardcore, tough customers? They are a part of life and their numbers are increasing. Depending on your job you may call them 'customers' , 'patients', 'parents', 'students', 'clients', 'debtors', 'guests', or whatever. This short book gives you models and countless tips on handling (and surviving) them. The book's goal is to help you calm hardcore customers, keep their business, while reducing your stress. The author is a customer service expert and service trainer who shares his on-the-job models and experiences that his participants find most useful. He's an American who has lived and worked in 40 other countries. Since 1995 he's been living in Malaysia. His unique perspective-- both East and West-- will give you new ideas to handle tough customers. The book covers multiple types of hardcore customers like: The 'Never-Satisfieds', The 'Don't Cares', 'Abusives', 'Bullies', 'Know-It-Alls', 'Chatterboxes', 'Sarcastics', VIPs, and others. The book provides many practical, easy service recovery models to keep you focused when 'verbal bullets' are flying around. We look at hardcore customers as generally being 'good' because without them, we wouldn't have a job. Conflict (the non-violent type) is generally 'good' because if we can survive conflict, we usually become closer to that person. Many of our best friends, family members, even customers are close to us because we have overcome conflict and problems--- together. That said, the author shares those rare occasions where he and his colleagues have received death threats and what to do. The book is written for people who handle tough people as part of their job. It can be over-the-phone, in-person, via email, and via chat. The author knows the stress you go through and the requirements you need to do your job well. This book is geared for you to mark up and keep.

Author : Augustine Chay
Publisher : ServiceWinners International Publishing
ISBN 13 : 9671983111
Total Pages : 218 pages
Book Rating : 4.19/5 ( download)

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Download or read book Good Boss Better Boss written by Augustine Chay and published by ServiceWinners International Publishing. This book was released on 2021-07-19 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covid has made leaders’ and supervisors’ jobs even tougher. Good Boss, Better Boss is a new book that gives practical advice and models on how to manage teams and hit targets in today’s post-Covid work environment. The book’s practical models focus on communicating goals and instructions, especially to remote staff; coaching both office and remote staff; building a motivational work environment for remote and office staff; handling performance and people problems; and getting yourself promoted. Other models include decision-making, handling conflict, and managing remote team members. New supervisors and business owners will find it especially useful as without good people management skills, many fail. Experienced business people will gain from Coyle’s business experience, models, stories, and examples. The book’s purpose is to improve the world “one better boss after another.” Steven Coyle is an American PR living in Malaysia since 1995. He shares techniques and experiences gained in the West and East to successfully manage teams. His background is in the banking, telecommunications, and corporate training industries. Initially sent to Malaysia to launch a local wireless service provider, he is now a corporate trainer, writer, and consultant. His practical models will give you the tools to overcome your managerial, supervisory, and leadership challenges.

Author : Steven F. Coyle
Publisher : ServiceWinners International Publishing
ISBN 13 : 9834262124
Total Pages : 273 pages
Book Rating : 4.29/5 ( download)

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Download or read book Debt Collections: Stir-Fried or Deep-Fried? written by Steven F. Coyle and published by ServiceWinners International Publishing. This book was released on 2006-12-01 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: A book for business people who want to reduce bad debts while maintaining customers’ goodwill. The book shows how you can put in place processes and systems to better manage your accounts receivables and reduce bad debts. The author believes that debtors won’t pay because you want them to pay; they pay because they want to pay and it’s the debt collector’s job to advise them ‘why’ they need to pay. The book tackles poor paymasters, how to lead a collection team, and new technologies for managing receivables. The book’s sections are geared for both managerial and non-managerial staff such as collectors. The techniques and models used are easy and practical to collect you more money. The author is an American living in Malaysia since 1995. He was a collection manager at Maxis Mobile and other companies in the U.S. He shares his experience and tips in order for you to collect more money, reduce bad debts, and keep more customers. His website: www.servicewinners.com

Author : Sachin Arte
Publisher : Austin Macauley Publishers
ISBN 13 : 9948770218
Total Pages : 82 pages
Book Rating : 4.13/5 ( download)

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Download or read book Salesman by Chance written by Sachin Arte and published by Austin Macauley Publishers. This book was released on 2024-03-29 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Patience is one of the most important virtues in the sales profession.” This book is an acknowledgement to the countless sales professionals who endure hardships and challenges to emerge victorious. It is a true account of the author who accidentally entered the profession, struggled, endured, and enjoyed the roller coaster ride. The book is a humble effort to guide all those who aspire to take up the sales profession and those who are already in it, to master the same. Throughout, one will find numerous incidents, interactions, and takeaways from the author’s 27 long years in a sales career. This book especially highlights the perspectives and nuances of sales as a profession in the Middle East.

Author : Marilyn J. Pittard
Publisher : Edward Elgar Publishing
ISBN 13 : 1781001626
Total Pages : 517 pages
Book Rating : 4.22/5 ( download)

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Download or read book Business Innovation and the Law written by Marilyn J. Pittard and published by Edward Elgar Publishing. This book was released on 2013-01-01 with total page 517 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Innovation and the Law analyses the topical issue of protecting and promoting business research and development. It does so by examining business innovation through the lens of different legal disciplines Ð intellectual property, labour and employment laws, competition and corporate laws. Evaluating the impact of each of these areas using discipline-specific and industry perspectives, the book also explores questions about whether a more harmonized approach is necessary to provide appropriate protection. Approaches of the common law and civil jurisdictions, particularly the European Union, inform and provide guidance to the analysis of emerging issues in this field. This book provides insights into various approaches taken by both common law and civil law jurisdictions regarding the increasingly blurred line of ownership rights in innovative industries. It traverses various disciplines of law as well as jurisdictions. Using interdisciplinary perspectives to business innovation and inter-jurisdictional comparisons and analysis, this book will appeal to university administrators responsible for intellectual property policy, managers of technology transfer offices in universities, intellectual property lawyers, labour and employment lawyers and competition lawyers.

Author : Alessandro Bonanno
Publisher : Routledge
ISBN 13 : 1351755064
Total Pages : 370 pages
Book Rating : 4.61/5 ( download)

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Download or read book Resistance to the Neoliberal Agri-Food Regime written by Alessandro Bonanno and published by Routledge. This book was released on 2017-10-19 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume explores the contents, forms, and actors that characterize current opposition to the corporate neoliberal agri-food regime. Designed to generate a coherent, informed and updated analysis of resistance in agri-food, empirical and theoretical contributions analyze the relationship between expressions of the neoliberal corporate system and various projects of opposition. Contributions included in the volume probe established forms and rationales of resistance including civic agriculture, consumer- and community-based initiatives, labor, cooperative and gender-based protest, struggles in opposition to land grabbing and mobilization of environmental science and ecological resistance. The core contribution of the volume is to theorize and to empirically assess the limits and contradictions that characterize these forms of resistance. In particular, the hegemonic role of the neoliberal ideology and the ways in which it has ‘captured’ processes of resistance are illustrated. Through the exploration of the tension between legitimate calls for emancipation and the dominant power of Neoliberalism, the book contributes to the ongoing debate on the strengths and limits of Neoliberalism in agri-food. It also engages critically with the outputs and potential outcomes of established and emerging resistance movements, practices, and concepts.

Author : United States. Congress. Senate. Committee on Armed Services
Publisher :
ISBN 13 :
Total Pages : 268 pages
Book Rating : 4.97/5 ( download)

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Download or read book Inquiry Into the Treatment of Detainees in U.S. Custody written by United States. Congress. Senate. Committee on Armed Services and published by . This book was released on 2009 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Robert Simmons (Jr.)
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 9780596005689
Total Pages : 194 pages
Book Rating : 4.87/5 ( download)

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Download or read book Hardcore Java written by Robert Simmons (Jr.) and published by "O'Reilly Media, Inc.". This book was released on 2004 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focuses on the little-touched but critical parts of the Java programming language that the expert programmers use. Learn about extremely powerful and useful programming techniques such as reflection, advanced data modeling, advanced GUI design, and advanced aspects of JDO, EJB, and XML-based web clients. This unique book reveals the true wizardry behind the complex and often mysterious Java environment. --O'Reilly web site

Author : Muhammad Ismail Hossain
Publisher : Springer Nature
ISBN 13 : 981973553X
Total Pages : 578 pages
Book Rating : 4.32/5 ( download)

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Download or read book Marketing in a Transition Economy written by Muhammad Ismail Hossain and published by Springer Nature. This book was released on with total page 578 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author :
Publisher :
ISBN 13 :
Total Pages : 1520 pages
Book Rating : 4.50/5 ( download)

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Download or read book Business World written by and published by . This book was released on 2003 with total page 1520 pages. Available in PDF, EPUB and Kindle. Book excerpt: