Guidebook For Conducting Airport User Surveys And Other Customer Research

Author : Jennifer D. Franz
Publisher :
ISBN 13 :
Total Pages : 231 pages
Book Rating : 4.89/5 ( download)

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Download or read book Guidebook for Conducting Airport User Surveys and Other Customer Research written by Jennifer D. Franz and published by . This book was released on 2021 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Airport user surveys have traditionally been used to obtain information for facility planning. More recently, however, surveys are being used to measure satisfaction as a way to identify actions that could improve the customer experience and increase non-aeronautical revenues, particularly those from passenger terminal concessions. The TRB Airport Cooperative Research Program's ACRP Research Report 235: Guidebook for Conducting Airport User Surveys and Other Customer Research provides airport managers and staff involved in customer research, as well as airport consultants and other stakeholders, with guidance on the effective use of airport user surveys and other customer research techniques. Supplementary to the report is Appendices A through L.

Author :
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.68/5 ( download)

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Download or read book Guidebook for Conducting Airport User Surveys written by and published by . This book was released on 2009 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "TRB’s Airport Cooperative Research Program (ACRP) Report 26: Guidebook for Conducting Airport User Surveys explores the basic concepts of survey sampling and the steps involved in planning and implementing a survey. The guidebook also examines the different types of airport user surveys, and includes guidance on how to design a survey and analyze its results"--Publisher's description

Author : David C. Biggs
Publisher : Transportation Research Board
ISBN 13 : 0309118123
Total Pages : 251 pages
Book Rating : 4.25/5 ( download)

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Download or read book Guidebook for Conducting Airport User Surveys written by David C. Biggs and published by Transportation Research Board. This book was released on 2009 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report provides methods and useful information for conducting effective user surveys at airports. The guidebook introduces the basic concepts of survey sampling and the steps involved in planning and implementing a survey; describes the different types of airport user surveys; and provides guidance on how to design a survey and analyze its results. This guidebook will be of value to airport operators, planners, designers, and other takeholders that need to survey airport users to obtain useful information to plan and operate their facilities appropriately and efficiently. Airport facilities can include all aspects of airport terminal buildings, parking lot operations, surface transportation, food and retail services, and employee accommodations, among others.

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ISBN 13 :
Total Pages : pages
Book Rating : 4.76/5 ( download)

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Download or read book ACRP Report 26 written by and published by . This book was released on 2010 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Michael James Cassidy
Publisher : Transportation Research Board
ISBN 13 : 0309118050
Total Pages : 127 pages
Book Rating : 4.57/5 ( download)

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Download or read book Airport Passenger-related Processing Rates Guidebook written by Michael James Cassidy and published by Transportation Research Board. This book was released on 2009 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate passenger-related processing data for evaluating facility requirements to promote efficient and cost-effective airport terminal design.

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ISBN 13 :
Total Pages : pages
Book Rating : 4.61/5 ( download)

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Download or read book ACRP Report 33 written by and published by . This book was released on 2011 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

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Publisher :
ISBN 13 : 9780309118125
Total Pages : pages
Book Rating : 4.23/5 ( download)

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Download or read book Guidebook for Conducting Airport User Surveys written by and published by . This book was released on 2007 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This report provides methods and useful information for conducting effective user surveys at airports. The guidebook introduces the basic concepts of survey sampling and the steps involved in planning and implementing a survey; describes the different types of airport user surveys; and provides guidance on how to design a survey and analyze its results. This guidebook will be of value to airport operators, planners, designers, and other takeholders that need to survey airport users to obtain useful information to plan and operate their facilities appropriately and efficiently. Airport facilities can include all aspects of airport terminal buildings, parking lot operations, surface transportation, food and retail services, and employee accommodations, among others.

Author :
Publisher : Transportation Research Board
ISBN 13 : 0309213533
Total Pages : 269 pages
Book Rating : 4.30/5 ( download)

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Download or read book Resource Manual for Airport In-terminal Concessions written by and published by Transportation Research Board. This book was released on 2011 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs. The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices"--Publisher's description.

Author : Ricondo & Associates
Publisher : Transportation Research Board
ISBN 13 : 0309258197
Total Pages : 151 pages
Book Rating : 4.97/5 ( download)

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Download or read book Guidebook for Evaluating Terminal Renewal Versus Replacement Options written by Ricondo & Associates and published by Transportation Research Board. This book was released on 2012 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: At head of title: Airport Cooperative Research Program.

Author : Bruce J. Boudreau
Publisher :
ISBN 13 : 9780309375580
Total Pages : 230 pages
Book Rating : 4.84/5 ( download)

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Download or read book Improving the Airport Customer Experience written by Bruce J. Boudreau and published by . This book was released on 2016 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: "TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description