From Voices To Results Voice Of Customer Questions Tools And Analysis

Author : Robert Coppenhaver
Publisher : Packt Publishing Ltd
ISBN 13 : 1783001453
Total Pages : 219 pages
Book Rating : 4.53/5 ( download)

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Download or read book From Voices to Results - Voice of Customer Questions, Tools and Analysis written by Robert Coppenhaver and published by Packt Publishing Ltd. This book was released on 2018-04-24 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make the right decisions about your products and services by listening effectively to the people that matter – your customers Key Features Understand the core components, processes and technologies available for a VOC initiative Structure effective VOC programs and turn VOC into actionable product success A handy guide to help you identify the hidden needs of your customers and strengthen your relationship with them Book Description Voice of Customer (VoC) is one of the most popular forms of market research that combines both quantitative and qualitative methods. This book is about developing a deeper knowledge of your customers and understanding their articulated and unarticulated needs. Doing so requires engaging with customers in a meaningful and substantive way – something that is becoming more and more important with the rise of the increasingly connected world. This book gives you a framework to understand what products and features your customers need, or will need in the future. It provides the tools to conduct a VoC program and suggests how to take the customer input and turn it into successful products. This book also explains how to position and price your products in the market, and demonstrates ROI to the management team to get your product development funded. By the end of this book, you will have a thorough understanding of the relevant stages of a VoC project. It will show you how to devise an effective plan, direct the project to their objectives, and then how to collect the voice of the customer, with examples and templates for interviewing and surveying them. What you will learn Learn why customer input is so critical for the product's success Discover the articulated and unarticulated needs of your customers Deploy an effective VoC program in your organization Learn which tools and methods you need to set up a successful VoC program Interview customers – where, how many, and who Create an interview guide and roles in the interview process Translate the customer input into your product specifications Integrate VoC into your marketing campaigns and pricing process Who this book is for The book is for anyone who needs to get to know their customer, how they feel and what they think about a certain subject. If you are a stakeholder in any project responsible for customer relationships, this book will help you immensely. An awareness of VOC as a topic would be useful, although not essential.

Author : Ron Price
Publisher : Greenleaf Book Group
ISBN 13 : 1736028391
Total Pages : 248 pages
Book Rating : 4.91/5 ( download)

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Download or read book Optimizing Strategy For Results written by Ron Price and published by Greenleaf Book Group. This book was released on 2022-03-15 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: From foundation to fully optimized Every executive acknowledges the importance of having a business strategy, but when it comes to creating and implementing a strategy for their organization, the “how” and “what” of strategic planning becomes elusive. In their manuscript, OptimizingStrategy for Results, authors Waema, Price, and Baiya give leaders the tools, processes, and step-by-step instructions to— • Establish a proven framework for creating a strategy that can be dynamic and responsive • Address the importance of creating a culture aligned to create and execute on this strategy • Align the diversities of people’s talent, skills, and passions as a key component of leveraging their strengths throughout the strategy continuum. ​Strategy is a process, not an event. When it is done well, strategy includes great preparation over time, vigorous debate about what should and should not be a part of the strategy commitment, meticulous planning, ongoing focus, regular review, meaningful evaluation, and learning. Optimizing Strategy for Results will teach readers how to prepare for, create, and optimize strategy to achieve results.

Author : Alex Castrounis
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1492036528
Total Pages : 316 pages
Book Rating : 4.24/5 ( download)

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Download or read book AI for People and Business written by Alex Castrounis and published by "O'Reilly Media, Inc.". This book was released on 2019-07-05 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: If youâ??re an executive, manager, or anyone interested in leveraging AI within your organization, this is your guide. Youâ??ll understand exactly what AI is, learn how to identify AI opportunities, and develop and execute a successful AI vision and strategy. Alex Castrounis,founder and CEO of Why of AI, Northwestern University Adjunct, advisor, and former IndyCar engineer and data scientist, examines the value of AI and shows you how to develop an AI vision and strategy that benefits both people and business. AI is exciting, powerful, and game changingâ??but too many AI initiatives end in failure. With this book, youâ??ll explore the risks, considerations, trade-offs, and constraints for pursuing an AI initiative. Youâ??ll learn how to create better human experiences and greater business success through winning AI solutions and human-centered products. Use the bookâ??s AIPB Framework to conduct end-to-end, goal-driven innovation and value creation with AI Define a goal-aligned AI vision and strategy for stakeholders, including businesses, customers, and users Leverage AI successfully by focusing on concepts such as scientific innovation and AI readiness and maturity Understand the importance of executive leadership for pursuing AI initiatives "A must read for business executives and managers interested in learning about AI and unlocking its benefits. Alex Castrounis has simplified complex topics so that anyone can begin to leverage AI within their organization." - Dan Park, GM & Director, Uber "Alex Castrounis has been at the forefront of helping organizations understand the promise of AI and leverage its benefits, while avoiding the many pitfalls that can derail success. In this essential book, he shares his expertise with the rest of us." - Dean Wampler, Ph.D., VP, Fast Data Engineering at Lightbend

Author : Scott A. Snell
Publisher : Stanford University Press
ISBN 13 : 1503639193
Total Pages : 291 pages
Book Rating : 4.95/5 ( download)

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Download or read book The CEO Playbook for Strategic Transformation written by Scott A. Snell and published by Stanford University Press. This book was released on 2024-08-13 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is no CEO task more significant than leading change in an organization whose old business model needs updating. Large-scale change involves rethinking how to engage customers, partners and suppliers with new technology and hard decisions about how to reorganize internal operations—plus the challenges of executing the transformation. The stakes are high, filled with risk and reward obvious to all...and it often fails. Why? Most organizations aren't built for change—they're designed for stability, scale, and repetition. Too many things can go wrong, from natural organizational resistance and inertia, to lack of strategic focus, to execution problems. And yet, organizations today must be more dynamic than ever before. Strategy is dynamic, not static, and requires agility, nimbleness, rapid resource deployment, and organizational change. This practical playbook helps CEOs and other key leaders reduce the risks and see through the overwhelming complexity of a major change in organizational strategy. Unlike many other books on leading change that focus narrowly on overcoming resistance, The CEO Playbook for Strategic Transformation offers a more comprehensive framework involving 4 major tasks for leaders: 1) Establish and Communicate the Urgent Need; 2) Engage Stakeholders; 3) Mobilize the Organization; and 4) Develop Organizational Agility. Leaders who guide their organizations through these stages are far more likely to succeed than those who lack a playbook. Professor Scott A. Snell shares insights based on years of experience working with organizations undergoing change. He provides a set of self-assessments, frameworks for action, and interventions to help senior leaders succeed at their most challenging and important task.

Author : Gary Burchill
Publisher : Oriel Incorporated
ISBN 13 : 9781884731136
Total Pages : 452 pages
Book Rating : 4.39/5 ( download)

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Download or read book Voices Into Choices written by Gary Burchill and published by Oriel Incorporated. This book was released on 1997 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Jeremie Kubicek
Publisher : John Wiley & Sons
ISBN 13 : 1119111102
Total Pages : 240 pages
Book Rating : 4.08/5 ( download)

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Download or read book 5 Voices written by Jeremie Kubicek and published by John Wiley & Sons. This book was released on 2016-02-11 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover your leadership voice and unlock your potential to influence others 5 Voices is the code for unlocking your capacity to have honest conversations and build deeper, more authentic relationships with your teams, your families and your friends. In order to lead others effectively, we need a true understanding of ourselves, our natural tendencies and patterns of behavior. In learning what your leadership voice sounds like to others, you will discover what it feels like to be on the other side of your personality, as well as how to hear and value others' voices, namely the Pioneer, the Connector, the Creative, the Guardian, and the Nurturer. Once you understand your own leadership voice, you'll discover how best to communicate with each of the other voices, which will transform your communication at every level of relationship, both personal and professional. In mastering the 5 Voices of leadership, you will increase your emotional intelligence, allowing you to gain a competitive advantage as a leader. You will also be equipped with a simple, easy to remember vocabulary that, when shared, has a track record for decreasing the drama, misunderstanding and miscommunication in all spheres of influence. Are you focused on relationships, values, and people? Or are you oriented more toward tradition, money, and resources? Do you know how others hear your voice? Do you appreciate the contributions of others on your team? This book will help you identify your natural leadership style, and give you a framework for leveraging your strengths. Find your foundational leadership voice Learn to hear and value the voices of others Know yourself before leading others Connect and communicate well with team, family and friends All five leadership voices come with their own particular set of strengths, and all have areas for growth. Understanding both sides of the equation is the key to taking your leadership to the next level and is the secret to increasing your ability to influence your team, family and friends. 5 Voices is a simple key which unlocks complicated relational dynamics and improves the health and alignment of all your relationships.

Author : Bessel A. Van der Kolk
Publisher : Penguin Books
ISBN 13 : 0143127748
Total Pages : 466 pages
Book Rating : 4.41/5 ( download)

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Download or read book The Body Keeps the Score written by Bessel A. Van der Kolk and published by Penguin Books. This book was released on 2015-09-08 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt: Originally published by Viking Penguin, 2014.

Author : Marijn Janssen
Publisher : Springer Science & Business Media
ISBN 13 : 3642153453
Total Pages : 258 pages
Book Rating : 4.57/5 ( download)

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Download or read book E-Government, E-Services and Global Processes written by Marijn Janssen and published by Springer Science & Business Media. This book was released on 2010-08-23 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the IFIP TC 8 International Conference on E-Government and E-Services, EGES 2010 and the IFIP TC 8 International Conference on Global Information Systems Processes, GISP 2010, held as part of the 21st World Computer Congress, WCC 2010, in Brisbane, Australia, in September 2010. The 12 revised full papers presented at EGES were carefully reviewed and selected from numerous submissions. The papers are organized in topical sections on interoperability, participation, adoption and diffusion, back-end transformation, and new applications. The 6 revised full papers presented at GISP were carefully reviewed and selected from 13 submissions. They are organized in two parts: global case studies on process design issues with four papers covering the contextual settings of Singapore, Kuwait, Finland and South Africa, and globalized process design with two papers dealing with the demands of large scale process models and a process design project covering two continents.

Author : Dale Carnegie
Publisher : Good Press
ISBN 13 :
Total Pages : 259 pages
Book Rating : 4.74/5 ( download)

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Download or read book How To Win Friends And Influence People (Self-Improvement Series) written by Dale Carnegie and published by Good Press. This book was released on 2024-01-14 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: This carefully crafted ebook: "How To Win Friends And Influence People (Self-Improvement Series)" is formatted for your eReader with a functional and detailed table of contents. This is one of the first bestseller self-help books. Its intention is to enable you to make friends quickly and easily, help you to win people to your way of thinking, increase your influence, your prestige, your ability to get things done, as well as enable you to win new clients, new customers. Twelve Things This Book Will Do For You: Get you out of a mental rut, give you new thoughts, new visions, new ambitions. Enable you to make friends quickly and easily. Increase your popularity. Help you to win people to your way of thinking. Increase your influence, your prestige, your ability to get things done. Enable you to win new clients, new customers. Increase your earning power. Make you a better salesman, a better executive. Help you to handle complaints, avoid arguments, keep your human contacts smooth and pleasant. Make you a better speaker, a more entertaining conversationalist. Make the principles of psychology easy for you to apply in your daily contacts. Help you to arouse enthusiasm among your associates. Dale Carnegie (1888–1955) was an American writer and lecturer and the developer of famous courses in self-improvement, salesmanship, corporate training, public speaking, and interpersonal skills. Born into poverty on a farm in Missouri, he was the author of How to Win Friends and Influence People (1936), a massive bestseller that remains popular today.

Author : Anne Trubek
Publisher : Picador
ISBN 13 : 125016298X
Total Pages : 256 pages
Book Rating : 4.84/5 ( download)

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Download or read book Voices from the Rust Belt written by Anne Trubek and published by Picador. This book was released on 2018-04-03 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Timely . . . [the collection] paints intimate portraits of neglected places that are often used as political talking points. A good companion piece to J. D. Vance’s Hillbilly Elegy.”—Booklist The essays in Voices from the Rust Belt "address segregated schools, rural childhoods, suburban ennui, lead poisoning, opiate addiction, and job loss. They reflect upon happy childhoods, successful community ventures, warm refuges for outsiders, and hidden oases of natural beauty. But mainly they are stories drawn from uniquely personal experiences: A girl has her bike stolen. A social worker in Pittsburgh makes calls on clients. A journalist from Buffalo moves away, and misses home.... A father gives his daughter a bath in the lead-contaminated water of Flint, Michigan" (from the introduction). Where is America's Rust Belt? It's not quite a geographic region but a linguistic one, first introduced as a concept in 1984 by Walter Mondale. In the modern vernacular, it's closely associated with the "Post-Industrial Midwest," and includes Michigan, Ohio, and Pennsylvania, as well as parts of Illinois, Wisconsin, and New York. The region reflects the country's manufacturing center, which, over the past forty years, has been in decline. In the 2016 election, the Rust Belt's economic woes became a political talking point, and helped pave the way for a Donald Trump victory. But the region is neither monolithic nor easily understood. The truth is much more nuanced. Voices from the Rust Belt pulls together a distinct variety of voices from people who call the region home. Voices that emerge from familiar Rust Belt cities—Detroit, Cleveland, Flint, and Buffalo, among other places—and observe, with grace and sensitivity, the changing economic and cultural realities for generations of Americans.