Fasten Your Seatbelt The Passenger Is Flying The Plane

Author : Nawal K. Taneja
Publisher : Routledge
ISBN 13 : 1351936972
Total Pages : 262 pages
Book Rating : 4.72/5 ( download)

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Download or read book Fasten Your Seatbelt: The Passenger is Flying the Plane written by Nawal K. Taneja and published by Routledge. This book was released on 2018-01-09 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fasten Your Seatbelt: The Passenger is Flying the Plane is the fourth in a series written at the encouragement of practitioners in the global airline industry. Core customers are beginning to seize control of the direction of the industry from airline management. Customers are doing so due to deep dissatisfaction with what is being offered by traditional carriers across all areas, including network, product, price, customer service and the distribution system. New airlines have clearly focused business designs with the discipline to reject non-valued products or services. In the US, new airlines score higher in customer satisfaction, offering lower fares and making larger operating profits. This book is about customer behaviour and how to address it. It provides detailed but easy-to-read practical discussion of the changes required on the part of airline management not only to think boldly, but also to execute courageously and relentlessly, ground-breaking strategies to fly ahead of their customers. As with previous books written by Nawal Taneja, the primary audience continues to be senior level practitioners within the global airline industry - in both traditional carrier and low complexity carrier segments. The approach is impartial, candid and pragmatic, based on what is happening in the actual market place rather than theoretical business models.

Author : Christine Churchill
Publisher :
ISBN 13 : 9780615757735
Total Pages : 352 pages
Book Rating : 4.31/5 ( download)

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Download or read book Fasten Your Seatbelts written by Christine Churchill and published by . This book was released on 2014-01-07 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Experience life as a flight attendant and the days when flying was fun, glamorous and sometimes a little naughty. Come fly with Chris through flight attendant training, (a.k.a. "the charm farm") to living the jet set lifestyle filled with laughter, romance and terror. From medical and mechanical emergencies, world travel and quirky passengers, to a SWAT team storming the aircraft on 9/11, Fasten Your Seatbelts will keep you on the edge of your seat. Relive two decades of harrowing and heartwarming personal stories and get an insider's view of travel and the changing airline industry. So, buckle up ladies and gentleman, and prepare for takeoff!

Author : Colin C. Law
Publisher : BrownWalker Press
ISBN 13 : 1627347283
Total Pages : 502 pages
Book Rating : 4.80/5 ( download)

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Download or read book A Flight Attendant's Essential Guide written by Colin C. Law and published by BrownWalker Press. This book was released on 2019-08-15 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook primarily focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.

Author : Valerie Lester
Publisher :
ISBN 13 :
Total Pages : 312 pages
Book Rating : 4.89/5 ( download)

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Download or read book Fasten Your Seat Belts! written by Valerie Lester and published by . This book was released on 1995 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fasten Your Seat Belts! is the first history of an airline to be told from the view point of its cabin crew. Through hundreds of interviews, Valerie Lester has encouraged Pan Am's flight attendants to recount their personal dramatic, tragic, comic & heroic stories, many of which deserve to take an honored place in the annals of air transport history. She includes accounts of the heroic deeds of the cabin crews in such incidents as the 1947 crash in the Syrian desert; the terrorism in Cairo & Rome; the last flight from Saigon; the holocaust at Tenerife; & the siege at Karachi. There are tales of the first stewards & their experiences during World War II; Pan Am's brave & resourceful first stewardesses; the first round-the-world flights (both planned & unplanned); the White House Press charters; the advent of jets--& of bigger jets; Desert Storm; & Pan Am's final, heart-rendering flight. Until now, the important role that flight attendants have played in the history of civil aviation has been poorly served. Here, at last, is a book that redresses the balance.

Author :
Publisher :
ISBN 13 :
Total Pages : 578 pages
Book Rating : 4.13/5 ( download)

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Download or read book Aircraft Accident Report written by and published by . This book was released on 1971 with total page 578 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Nawal K. Taneja
Publisher : Routledge
ISBN 13 : 1317134745
Total Pages : 298 pages
Book Rating : 4.49/5 ( download)

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Download or read book Flying Ahead of the Airplane written by Nawal K. Taneja and published by Routledge. This book was released on 2016-04-15 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Airlines willing to develop insight from foresight relating to the expected ’step phase changes’ will eventually improve their margins. However, the backward-looking airline, managed using old strategic levers and short-term metrics, will cease to exist, merge, shrink, become more dependent on government support, or become irrelevant. ’Management innovations’ are not going to deliver the required improvements; innovation within management is essential for airlines' survival. In Flying Ahead of the Airplane, Nawal Taneja analyzes global changes and thought-provoking scenarios to help airline executives adjust and adapt to the chaotic world. Drawing on his experience of real airline situations worldwide, the author concludes that there is a gulf between what executives are doing now and what they need to do to stay ahead of the curve. To close this gap, the author suggests that airline executives focus on just three relevant initiatives: a) aligning business and technology strategies, b) redesigning organization structures to centralize the role of the scheduling function, and c) developing relevant brands that integrate social networking technology. To support this third initiative, the book provides insights on branding from 20 fascinating non-aviation case studies from around the world. Flying Ahead of the Airplane will assist practitioners in airlines of every size to integrate future trends into their mainstream thinking and launch flexible business models to manage risk and compete effectively in the ’flattening world’.

Author : Nawal K. Taneja
Publisher : Routledge
ISBN 13 : 131718307X
Total Pages : 322 pages
Book Rating : 4.75/5 ( download)

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Download or read book Airline Industry written by Nawal K. Taneja and published by Routledge. This book was released on 2016-06-23 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many business sectors have been, and are being, forced to compete with new competitors-disrupters of some sort-who have found new ways to create and deliver new value for customers often through the use of technology that is coupled with a new underlying production or business model, and/or a broad array of partners, including, in some cases, customers themselves. Think about the disruption created by Apple by the introduction of the iPod and iTunes, and by Netflix within the entertainment sectors using partners within the ecosystem; think of Uber that didn’t build an app around the taxi business but rather built a mobility business around the app to improve customer experience. Airline Industry considers whether the airline industry is poised for disruptive innovations from inside or outside of the industry. Although airlines have a long history of continuous improvements and innovation, few of their innovations can be classified as disruptive innovations. The few disruptive innovations that did emerge were facilitated, for example by new technology (jet aircraft) and government policy (deregulation). Now there are new forces in play-customers who expect to receive products that are more personalized and experience-based throughout the entire journey, new customer interfaces (via social media), advanced information systems and analytics, financially powerful airlines based in emerging nations, and the rise of unencumbered entrepreneurs who think differently as well as platform-focused integrators.

Author : Nawal K. Taneja
Publisher : Routledge
ISBN 13 : 0429768974
Total Pages : 222 pages
Book Rating : 4.72/5 ( download)

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Download or read book Re-platforming the Airline Business written by Nawal K. Taneja and published by Routledge. This book was released on 2019-01-23 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Airline business models continue to be shaped by powerful forces relating to customers, complexities and regulators. However, at the same time, there are emerging technologies that can help airlines cater to the needs of their changing customer bases and manage the complexities of the business. In his previous books, Nawal Taneja has deliberated on these forces and how the airline industry is poised for disruptive change that could come from within or outside of the industry. He also discussed the point that the airline planning systems and process in use are neither contemporary nor sufficiently integrated to meet the changing needs of customers who now are looking for outcomes, not products. In Re-platforming the Airline Business: To Meet Travelers' Total Mobility Needs, Taneja not only reiterates the need for transformation of the airline business but provides a map of the transformational process. This book proposes that different sectors of the aviation industry, particularly airlines and airports, should consider using not just a wide array of technologies (Artificial Intelligence, biometrics, blockchain, and the Internet of Things), but also specifically-designed customer-centric platforms to make informed decisions and to develop and implement transformative strategies to meet travelers’ total mobility needs. These technologies and platforms can enable airlines and airports to achieve scale and scope as well as agility and flexibility (through strategic partnerships) to offer intelligently aggregated travel-related services right now. Subsequently, they will enable various members in the travel chain to provide solutions to travelers’ global mobility requirements, effectively and with better experiences.

Author : Nawal K. Taneja
Publisher : Routledge
ISBN 13 : 1317152166
Total Pages : 247 pages
Book Rating : 4.63/5 ( download)

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Download or read book Designing Future-Oriented Airline Businesses written by Nawal K. Taneja and published by Routledge. This book was released on 2016-04-22 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing Future-Oriented Airline Businesses is the eighth Ashgate book by Nawal K. Taneja to address the ongoing challenges and opportunities facing all generations of airlines. Firstly, it challenges and encourages airline managements to take a deeper dive into new ways of doing business. Secondly, it provides a framework for identifying and developing strategies and capabilities, as well as executing them efficiently and effectively, to change the focus from cost reduction to revenue enhancement and from competitive advantage to comparative advantage. Based on the author’s own extensive experience and ongoing work in the global airline industry, as well as through a synthesis of leading business practices both inside and outside of the industry, Designing Future-Oriented Airline Businesses sets out to demystify numerous concepts being discussed within the airline industry and to facilitate managements to identify and articulate the boundaries of their business models. It provides material from which managements can set about answering the key questions, especially with respect to strategies, capabilities and execution, and pursue an effective redesign of their business. As with the author’s previous books, the primary audience is senior-level practitioners of differing generations of airlines worldwide as well as related businesses. The material presented continues to be at a pragmatic level, not an academic exercise, to lead managements to ask themselves and their teams some critical thought-provoking questions.

Author : Nawal K. Taneja
Publisher : Routledge
ISBN 13 : 1000059022
Total Pages : 331 pages
Book Rating : 4.21/5 ( download)

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Download or read book Transforming Airlines written by Nawal K. Taneja and published by Routledge. This book was released on 2020-03-19 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a flight plan for riding the impending connectivity transformation curve. It takes the perspective of actionability, highlighting initiatives that executives in airlines and related businesses can use from the insights of multi-industry executives. The emphasis is on execution, not on the concepts themselves. There is a cluster of at least four distinct megatrends that may converge to form disruptive conditions: (1) elevated expectations of existing and new customer segmentations, those who expect available and accessible air mass transportation systems, and those who expect connected services and seamless travel on different modes of transportation; (2) new emerging technology, incorporated in the air and ground vehicles, that will create new opportunities for existing and new service providers to offer new value propositions; (3) platforms developed around the ecosystem of customers; and (4) the impact on travel that the fast-changing demographic and economic characteristics of two major countries: India and China. These megatrends could lead existing or new businesses to create value propositions specifically dedicated to the new segments once each reaches a critical mass. Drawing on the author’s own experience in the airline industry and related businesses, this book discusses the "how", relating to reimagining the business, re-entrepreneuring the organization, innovating through partnerships, reengaging with customers and employees, and rebranding the business in response to these trends. This book is recommended reading for all senior-level practitioners of airlines and related businesses worldwide.