Developing And Implementing A Performance Measurement System For A Water Wastewater Utility

Author : Terrance M. Brueck
Publisher : IWA Publishing
ISBN 13 : 9781843397328
Total Pages : 140 pages
Book Rating : 4.23/5 ( download)

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Download or read book Developing and Implementing a Performance Measurement System for a Water/Wastewater Utility written by Terrance M. Brueck and published by IWA Publishing. This book was released on 2005-05-31 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: The primary purpose of this research was to provide methods and tools that enable a water/ wastewater utility to develop and implement a performance measurement system based on a demonstrated proven approach. To achieve the purpose, the research was conducted in three phases: Core research on existing and applicable frameworks for performance measurement with experience from utilities and other government organizations, as well as outside business and industry, on leading practices in performance measurement. Steps to develop and implement performance measurement that uniquely fit water/wastewater utilities were defined to be piloted by selected utilities in Phase II. Demonstration pilot projects for developing and implementing performance measurement were carried out over a 12-18 month period at four water and wastewater utilities that were selected from a group of over a dozen utilities that applied to be pilot demonstrations, based on a mix of utility type, size, and experience with performance measurement. Research results from the pilots and ?lessons learned were applied to adjust the piloted process. Transfer of the knowledge and methods from these projects was previously shared in WERF/WEFTEC workshops and a web-conference. A process (seven-step methodology) was developed based on a Balanced Scorecard approach to develop and implement performance measures both at the enterprise (utility-wide) level and team-based level. Ways to align and coordinate measures throughout the organization were defined for process-based and initiative-based scorecards. The testing of this approach through the utility pilots led to further recommendations for involvement, education, communication and commitment of utility participants for successful performance measurement.

Author : Patricia A. Crotty
Publisher : American Water Works Association
ISBN 13 : 9781583213049
Total Pages : 152 pages
Book Rating : 4.4X/5 ( download)

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Download or read book Selection and Definition of Performance Indicators for Water and Wastewater Utilities written by Patricia A. Crotty and published by American Water Works Association. This book was released on 2004 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on a 1995 charter for utility quality service program (QualServe), it was recognized that benchmarks were key to improved performance. This initial project identified 20 performance indicators, all which are defined and discuses in this text. Broad categories are: Organization Development, Customer Relations, Business Operations, Water Operations and Wastewater Operations. With input from over 300 utility employees, this report should be of interest to water utilities of all sizes

Author : Terrance M. Brueck
Publisher :
ISBN 13 : 9781572782297
Total Pages : pages
Book Rating : 4.93/5 ( download)

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Download or read book Developing and Implementing a Performance Measurement System written by Terrance M. Brueck and published by . This book was released on 2000-12-31 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author :
Publisher : American Water Works Association
ISBN 13 : 158321481X
Total Pages : 100 pages
Book Rating : 4.17/5 ( download)

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Download or read book Environmental Management Systems written by and published by American Water Works Association. This book was released on 2006 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: This project was developed with two primary objectives: (1) to identify potential benefits to drinking water utilities from an environmental management system (EMS) and (2) to define steps necessary to develop a water utility sector'specific EMS model from which utilities could create their own EMS. This report reflects both the initial research into alternative EMS models and a ?best practices? guidance based on the ISO 14001 framework. With the input of leading private and public water utilities, this document was developed to assist water utilities interested in developing an EMS that will support and ensure continual improvement, increase thoroughness in compliance efforts, and demonstrate environmental excellence. Includes CD with Appendices.

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309132568
Total Pages : 132 pages
Book Rating : 4.65/5 ( download)

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Download or read book Measuring and Improving Infrastructure Performance written by National Research Council and published by National Academies Press. This book was released on 1995-01-01 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: The nation's physical infrastructure facilitates movement of people and goods; provides safe water; provides energy when and where needed; removes wastes; enables rapid communications; and generally supports our economy and quality of life. Developing a framework for guiding attempts at measuring the performance of infrastructure systems and grappling with the concept of defining good performance are the major themes of this book. Focusing on urban regions, within a context of national policy, the volume provides the basis for further in-depth analysis and application at the local, regional, state, and national levels.

Author : L. Jentgen
Publisher : IWA Publishing
ISBN 13 : 1843398575
Total Pages : 192 pages
Book Rating : 4.78/5 ( download)

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Download or read book Implementing a Prototype Energy and Water Quality Management System written by L. Jentgen and published by IWA Publishing. This book was released on 2004-01-01 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: The operating environment for water utilities is changing. New information and control systems and operating procedures are required to manage water utility operations. Operations and maintenance managers must pursue improved planning and scheduling methods to reduce costs. Electric deregulation presents an opportunity and a challenge for energy cost reduction. Water quality and supply issues must be managed to maximize system performance and minimize costs. EWQMS systems enable water utilities to better utilize limited resources to provide optimal service to their customers. By planning and scheduling operations processes and integrating the use of data from automated systems, an EWQMS enables utilities to do more with less?just what is needed in the changing business climate. Originally published by AwwaRF for its subscribers in 2003

Author : Enrique Cabrera Jr
Publisher : IWA Publishing
ISBN 13 : 1843391988
Total Pages : 185 pages
Book Rating : 4.82/5 ( download)

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Download or read book Benchmarking Water Services written by Enrique Cabrera Jr and published by IWA Publishing. This book was released on 2011-03-01 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua

Author :
Publisher :
ISBN 13 :
Total Pages : 456 pages
Book Rating : 4.64/5 ( download)

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Download or read book Water 21 written by and published by . This book was released on 2006 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Myron Olstein
Publisher : American Water Works Association
ISBN 13 : 1583214097
Total Pages : 228 pages
Book Rating : 4.91/5 ( download)

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Download or read book Succession Planning for a Vital Workforce in the Information Age written by Myron Olstein and published by American Water Works Association. This book was released on 2005 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A major generational change is coming to the water and wastewater industry as the Baby Boomers retire. As with any major change this will present both problems and opportunities to utility managers" -- p. xv.

Author : AWWA Staff
Publisher : American Water Works Association
ISBN 13 : 9781613000199
Total Pages : 324 pages
Book Rating : 4.97/5 ( download)

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Download or read book Benchmarking Performance Indicators for Water and Wastewater Utilities written by AWWA Staff and published by American Water Works Association. This book was released on 2011-01-12 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: