Author : Rhea Joyce Rubin
Publisher : ALA Neal-Schuman
ISBN 13 : 9781555707316
Total Pages : 0 pages
Book Rating : 4.19/5 ( download)
Book Synopsis Defusing the Angry Patron by : Rhea Joyce Rubin
Download or read book Defusing the Angry Patron written by Rhea Joyce Rubin and published by ALA Neal-Schuman. This book was released on 2010-12-31 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library staff members looking for effective ways to prevent and handle anger-driven confrontations with their patrons will find Rubin's revised text an exceptionally useful, applicable, and enlightening guide.