Customer Satisfaction Is Worthless Customer Loyalty Is Priceless

Author : Jeffrey H. Gitomer
Publisher : Bard Press (TX)
ISBN 13 :
Total Pages : 330 pages
Book Rating : 4.16/5 ( download)

DOWNLOAD NOW!

Download or read book Customer Satisfaction is Worthless, Customer Loyalty is Priceless written by Jeffrey H. Gitomer and published by Bard Press (TX). This book was released on 1998 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.

Author : Jill Griffin
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 260 pages
Book Rating : 4.07/5 ( download)

DOWNLOAD NOW!

Download or read book Customer Loyalty written by Jill Griffin and published by Jossey-Bass. This book was released on 1997-06-26 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Studies show that customer satisfaction does not equate with continued sales--it is the "loyal" customer who resists the competitor's tempting offers. This pragmatic guide outlines a savvy, seven-step process for turning prospects into customers and customers into loyal advocates.

Author : Shep Hyken
Publisher : Shepard Presentations, LLC
ISBN 13 : 0963782010
Total Pages : 117 pages
Book Rating : 4.14/5 ( download)

DOWNLOAD NOW!

Download or read book The Loyal Customer written by Shep Hyken and published by Shepard Presentations, LLC. This book was released on 1999 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1422162524
Total Pages : 234 pages
Book Rating : 4.21/5 ( download)

DOWNLOAD NOW!

Download or read book Harvard Business Review on Increasing Customer Loyalty written by Harvard Business Review and published by Harvard Business Press. This book was released on 2011 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.

Author : Michael Johnson & Andres Gustafsson
Publisher : John Wiley & Sons
ISBN 13 : 9788126509393
Total Pages : 240 pages
Book Rating : 4.92/5 ( download)

DOWNLOAD NOW!

Download or read book Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System written by Michael Johnson & Andres Gustafsson and published by John Wiley & Sons. This book was released on 2006-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Bill Glazer
Publisher : Morgan James Publishing
ISBN 13 : 0982379390
Total Pages : 269 pages
Book Rating : 4.94/5 ( download)

DOWNLOAD NOW!

Download or read book Outrageous Advertising That's Outrageously Successful written by Bill Glazer and published by Morgan James Publishing. This book was released on 2009-05-01 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: The legendary marketing consultant shares the secret to getting the most out of your advertising—by being outrageous—in this classic small business guide. When a sprinkler malfunctioned at his Baltimore menswear store, Bill Glazer could have done the normal thing and sold the wet merchandise to a Jobber—a business that buys damaged goods in bulk. Instead, he did something OUTRAGEOUS: he created an out-of-the-box ad campaign that resulted in far better returns. And it was easy. In this classic guide to small business advertising, Bill teaches readers the secrets to advertising that actually works. Rich with examples and stories showing exactly how to implement a successful OUTRAGEOUS program, this book cracks the code on getting noticed in ways that increase your sales!

Author : Barbara Glanz
Publisher : McGraw Hill Professional
ISBN 13 : 0071509488
Total Pages : 226 pages
Book Rating : 4.80/5 ( download)

DOWNLOAD NOW!

Download or read book Care Packages for Your Customers written by Barbara Glanz and published by McGraw Hill Professional. This book was released on 2007-03-31 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: CARE to build a customer-focused company! Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes Self-assessments, brainstorming exercises, checklists, and worksheets Real-life examples of how companies create enhanced customer experiences Helpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening

Author : Jeffrey H. Gitomer
Publisher : Prentice Hall
ISBN 13 :
Total Pages : 210 pages
Book Rating : 4.42/5 ( download)

DOWNLOAD NOW!

Download or read book Jeffrey Gitomer's Little Green Book of Getting Your Way written by Jeffrey H. Gitomer and published by Prentice Hall. This book was released on 2007 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Following in the bestselling footsteps of Little Red Book of Selling, Little Red Book of Sales Answers, Little Black Book of Connections, and The Little Gold Book of YES! Attitude, Jeffrey Gitomer's The Little Green Book of Getting Your Waydigs deep into the 9.5 elements that make persuasion, and getting your way, happen. By breaking down the elements, the reader will begin to understand, take action, become proficient, and then master the ability to persuade. Because persuasion occurs in so many different areas of life and business, Gitomer leads the reader from mental readiness to the principles of getting your way and the power that persuasion offers. He challenges the reader to prepare before they present, to prepare before they try to persuade. He demonstrates how to change a presentation into a performance and shows how this can be done in any environment. But because persuasion most often takes place in business, he draws special emphasis to the reader's ability to write and sell persuasively. The book talks about the persistence that enables winning persuasion. He brings the Benjamin Franklin quote "If at first you don't succeed, try, try again" to the Gitomer level of "You only fail when you decide to quit," and the book ends challenging the reader how to think about excellence and eloquence. It will be up to the reader to take advantage of the opportunity and harness the power.

Author : Jeffrey Gitomer
Publisher : John Wiley & Sons
ISBN 13 : 1119647193
Total Pages : 160 pages
Book Rating : 4.95/5 ( download)

DOWNLOAD NOW!

Download or read book Go Live! written by Jeffrey Gitomer and published by John Wiley & Sons. This book was released on 2020-10-22 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to go online with a winning sales and marketing strategy in this insightful resource Go Live! Turn Virtual Connections into Paying Customers helps readers understand and take advantage of several online tools to boost their sales and increase their revenue. Accomplished salesperson, consultant, and online personality Jeffrey Gitomer describes how tools like Facebook Live and podcasting can drive sales and help you connect with your customers. You'll discover: How to use tools like YouTube, LinkedIn Live, podcasting, and Facebook Live to connect with and develop your leads How to properly utilize social media like Instagram and Twitter to spread your message and sell to clients How to promote and repurpose content to create as big an impact on your audience as possible Written specifically for a post-pandemic sales audience, Go Live! Turn Virtual Connections into Paying Customers delivers results for anyone expected to deliver sales results in a virtual environment. It also belongs on the bookshelves of those who hope to take their successful offline sales strategies to the online world.

Author : Jeffrey Gitomer
Publisher : John Wiley & Sons
ISBN 13 : 1119647185
Total Pages : 224 pages
Book Rating : 4.88/5 ( download)

DOWNLOAD NOW!

Download or read book Get Sh*t Done written by Jeffrey Gitomer and published by John Wiley & Sons. This book was released on 2019-11-06 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the lost secrets of accomplishment and achievement! Do you want to do more, accomplish more? Of course you do, everyone does. So, what’s stopping you? Get Sh*t Done not only shows you what’s preventing you from daily achievement, it provides the tools and the strategies to help you get to where you want to be. Get Sh*t Done is much more than just the title of this book, it’s the method that unlocks the secrets of accomplishment and achievement—the GSD Secret Formula. In this book, you will learn to identify and implement the elements of superior productivity, eliminate the causes of procrastination, and achieve the best possible outcomes in business and in life. This valuable guide gives you a comprehensive, step-by-step plan for achieving maximum productivity. Bestselling author and "King of Sales" Jeffrey Gitomer guides you through each aspect of the GSD process, from attitude, desire, and determination, to goals, productivity, resilience, and fulfillment. Engaging and easy to read, this book shows you how to discover the best ways to invest your time into productive and profitable actions—and feel great about your achievements. Using the proven, immediately-actionable GSD Formula, you’re on your way to: Doubling your achievements, your work habits, and your income Implementing simple shifts and simple actions that increase positive outcomes Recognizing the early warning signs of procrastination and reluctance Eliminating the major GSD distractions that hold you back Discovering how to select, set, and achieve your goals Get Sh*t Done: The Ultimate Guide to Productivity, Procrastination, & Profitability is a must-have resource for anyone who wants to never again say "I'll do it later" and just get it done.