Customer At The Crossroads

Author : Barbara J. Hateley
Publisher : Berrett-Koehler
ISBN 13 : 9781583760802
Total Pages : 41 pages
Book Rating : 4.06/5 ( download)

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Download or read book Customer at the Crossroads written by Barbara J. Hateley and published by Berrett-Koehler. This book was released on 2001-10-01 with total page 41 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer at the Crossroads offers a humorous and entertaining way to reinforce some key customer service values. The moral of this simple, elegant story has the power to transform both people and organizations. The booklet concludes with a series of thought-provoking questions, making it a perfect vehicle for team discussions or reading groups.

Author : Rachel Isadora
Publisher : Perfection Learning
ISBN 13 : 9780780739635
Total Pages : 0 pages
Book Rating : 4.39/5 ( download)

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Download or read book At the Crossroads written by Rachel Isadora and published by Perfection Learning. This book was released on 1994-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: South African children gather to welcome home their fathers who have been away for several months working in the mines.

Author : Andrew Cuomo
Publisher : Random House
ISBN 13 : 1588363449
Total Pages : 320 pages
Book Rating : 4.42/5 ( download)

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Download or read book Crossroads written by Andrew Cuomo and published by Random House. This book was released on 2003-10-14 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: An array of leading Democrats, Republicans, and independent thinkers provide a road map for America’s political future. America is at a turning point. For the first time in history, the United States is the world’s lone superpower—in Andrew Cuomo’s words, “both the tamer and target of an unstable world.” New technology and the omnipresent media have transformed the way we do everything, from amassing wealth to practicing politics. Simultaneously, the U.S. economy is in a shambles, with the largest federal budget deficit in our history. The coming octogenarian boom promises to put the greatest strain on federal government resources the United States has ever known, and America is faced with new security threats and diplomatic crises daily. The success of our nation in the coming decades will depend on how our elected leaders respond to these challenges. Can the Democrats, divided and ineffectual since well before the crushing defeats of 2002, revitalize their agenda, forge a meaningful message, and end the Republican stranglehold on the federal government? Can Republicans, fresh from new victories, build on their successes? And how will a younger generation, largely alienated from both parties but often intensely political, articulate its desires in the years ahead? The writers invited by Andrew Cuomo to contribute to this landmark book, a who’s who of American leadership, address these and other pressing questions of our political life. At once a diagnosis and a call to arms, Crossroads will set the terms of political debate as America moves forward.

Author : Stuart L. Hart
Publisher : Pearson Prentice Hall
ISBN 13 : 0132715902
Total Pages : 305 pages
Book Rating : 4.04/5 ( download)

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Download or read book Capitalism at the Crossoads written by Stuart L. Hart and published by Pearson Prentice Hall. This book was released on 2007-07-18 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Capitalism at the Crossroads is built on strong theoretical underpinnings and illustrated with many practical examples. The author offers a pioneering roadmap to responsible macroeconomics and corporate growth." -Clayton Christensen, Professor of Business Administration, Harvard Business School and author of The Innovator's Dilemma "I hope this book will be able to influence the thought processes of corporations and motivate them to adapt to forthcoming business realities for the sake of their own long-term existence. Besides business leaders, this is a thought-provoking book for the readers who are looking for solutions to capitalism’s problems." -Muhammad Yunus, Founder and Managing Director, Grameen Bank, Bangladesh and 2007 Nobel Peace Prize recipient "Capitalism at the Crossroads is a practical manifesto for business in the twenty-first century. Professor Stuart L. Hart provides a succinct framework for managers to harmonize concerns for the planet with wealth creation and unambiguously demonstrates the connection between the two. This book represents a turning point in the debate about the emerging role and responsibility of business in society." -C.K. Prahalad, Ross School of Business, University of Michigan, co-author of Competing for the Future and author of The Fortune at the Bottom of the Pyramid "Stuart Hart was there at the beginning. Years ago when the term ‘sustainability’ had not yet reached the business schools, Stuart Hart stood as a beacon glowing in the umbrage. It is clear commerce is the engine of change, design the first signal of human intention, and global capitalism is at the crossroads. Stuart Hart is there again; this time lighting up the intersection." -William McDonough, University of Virginia, co-author of Cradle to Cradle "Professor Hart is on the leading edge of making sustainability an understandable and useful framework for building business value. This book brings together much of his insights developed over the past decade. Through case studies and practical advice, he argues powerfully that unlimited opportunities for profitable business growth will flow to those companies that bring innovative technology and solutions to bear on some of the world’s most intractable social and environmental problems." -Chad Holliday, Chairman and CEO, DuPont "Capitalism at the Crossroads clearly reveals the essence of what sustainability means to today’s business world. Hart’s analysis that businesses must increasingly adopt a business framework based on building sustainable value speaks to the entire sustainability movement’s relevance. Sustainability is more than today’s competitive edge; it is tomorrow’s model for success." -Don Pether, President and CEO, Dofasco Inc. "Stuart Hart has written a book full of big insights painted with bold strokes. He may make you mad. He will certainly make you think." -Jonathan Lash, President, The World Resources Institute "A must-read for every CEO—and every MBA." -John Elkington, Chairman, SustainAbility "This book provides us with a vast array of innovative and practical ideas to accelerate the transformation to global sustainability and the role businesses and corporations will have to play therein. Stuart Hart manages to contribute in an essential way to the growing intellectual capital that addresses this topic. But, beyond that, the book will also prove to be a pioneer in the literature on corporate strategy by adding this new dimension to the current thinking." -Jan Oosterveld, Professor, IESE Business School, Barcelona, Spain Member, Group Management Committee (Ret.), Royal Philips Electronics "Capitalism at the Crossroads captures a disturbing and descriptive picture of the global condition. Dr. Hart constructs a compelling new corporate business model that simultaneously merges the metric of profitability along with societal value and environmental integrity. He challenges the corporate sector to take the lead and to invoke this change so that the benefits of capitalism can be shared with the entire human community worldwide." -Mac Bridger, CEO of Tandus Group "Stuart L. Hart makes a very important contribution to the understanding of how enterprise can help save the world’s environment. Crucial reading." -Hernando de Soto, President of The Institute for Liberty and Democracy and author of The Mystery of Capital "Stuart Hart’s insights into the business sense of sustainability come through compellingly in Capitalism at the Crossroads. Any businessperson interested in the long view will find resonance with his wise reasoning." -Ray Anderson, Founder and Chairman, Interface, Inc. "This stimulating book documents the central role that business will play in humanity’s efforts to develop a sustainable global economy. Professor Hart presents an attractive vision of opportunity for those corporations that develop the new technologies, new business models, and new mental frames that are essential to a sustainable future." -Jeffrey Lehman, Former President of Cornell University "The people of the world are in desperate need of new ideas if global industrial development is ever to result in something other than the rich getting richer and the poor getting poorer, with nature (and potentially all of us) suffering the collateral damage. Few have contributed more to meeting this need over the past decade than Stuart Hart by helping to illuminate the potential role for business and new thinking in business strategy in the journey ahead. Capitalism at the Crossroads challenges, provokes, and no doubt will stimulate many debates—which is exactly what is needed." -Peter Senge, Massachusetts Institute of Technology, Chairperson of the Society for Organizational Learning, and author of The Fifth Discipline: The Art and Practice of The Learning Organization New Foreword by Al Gore Brand-New Second Edition, Completely Revised with: Up-to-the-minute trends and lessons learned New and updated case studies The latest corporate responses to climate change, energy, and terrorism Global capitalism stands at a crossroads-facing terrorism, environmental destruction, and anti-globalization backlash. Today's global companies are at a crossroads, too-searching desperately for new sources of profitable growth. Stuart L. Hart's Capitalism at the Crossroads, Second Edition is about solving both of those problems at the same time. It's about igniting new growth by creating sustainable products that solve urgent societal problems. It's about using new technology to deliver profitable solutions that reduce poverty and protect the environment. It's about becoming truly indigenous to all your markets, and avoiding the pitfalls of first-generation "greening" and "sustainability" strategies. Hart has thoroughly revised this seminal book with new case studies, trends, and lessons learned-including the latest experiences of leaders like GE and Wal-Mart. You'll find new insights from the pioneering BoP Protocol initiative, in which multinationals are incubating new businesses in income-poor communities. You'll also discover creative new ways in which corporations are responding to global warming and terrorism. More than ever, this book points the way toward a capitalism that's more inclusive, more welcome, and far more successful-for both companies and communities, worldwide. Paths to profitable sustainability: Lessons from GE and Wal-Mart Shattering the "trade-off" myth New commercial strategies for serving the "base of the pyramid" What enterprises have learned about doing business in income-poor regions Becoming indigenous-for real, for good Codiscovering new opportunities, cocreating new businesses with the poor Learning from leaders: 20+ new and updated case studies Best practices from DuPont, HP, Unilever, SC Johnson, Tata, P&G, Cemex, and more About the Author xii Acknowledgments xiii Foreword: Al Gore, Former Vice President of the U.S. xxiv Foreword: Fisk Johnson, Chairman and CEO, S.C. Johnson & Son, Inc. xxvii Prologue: Capitalism at the Crossroads xxxi PART ONE: MAPPING THE TERRAIN Chapter 1: From Obligation to Opportunity 3 Chapter 2: Worlds in Collision 31 Chapter 3: The Sustainable Value Portfolio 59 PART TWO: BEYOND GREENING Chapter 4: Creative Destruction and Sustainability 87 Chapter 5: The Great Leap Downward 111 Chapter 6: Reaching the Base of the Pyramid 139 PART THREE: BECOMING INDIGENOUS Chapter 7: Broadening the Corporate Bandwidth 169 Chapter 8: Developing Native Capability 193 Chapter 9: Toward a Sustainable Global Enterprise 223 Epilogue 249 Index 254

Author : Jim Baker
Publisher : Marshall Cavendish International Asia Pte Ltd
ISBN 13 : 9814435481
Total Pages : 458 pages
Book Rating : 4.82/5 ( download)

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Download or read book Crossroads (2nd Edn) written by Jim Baker and published by Marshall Cavendish International Asia Pte Ltd. This book was released on 2008-07-15 with total page 458 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this fully updated, second edition of Crossroads, Jim Baker adds two new chapters that bring Malaysia and Singapore into the middle of the first decade of the 21st century. The original text (which traces the complex currents of history and politics of Malaysia and Singapore—neighbours with a common past) is also revised to re-evaluate events in the context of an expanded history. “Jim Baker’s Crossroads is bound to raise more than a few eyebrows in more than a few quarters. His book presents a side of history not many may be aware of or even want to know … it is as thought-provoking as it is enlightening.” — The Sun (on the first edition). “Baker’s thrilling book profits from his refusal to separate Singapore’s history from Malaysia’s. What we get is a broad story filled with surprising details drawn from his own experiences and from other scholarly works, and told in an easy and captivating style.” — Dr Ooi Kee Beng, Fellow at the Institute of Southeast Asian Studies, Singapore

Author : Kate T. Williamson
Publisher : Princeton Architectural Press
ISBN 13 : 9781568987149
Total Pages : 152 pages
Book Rating : 4.45/5 ( download)

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Download or read book At a Crossroads written by Kate T. Williamson and published by Princeton Architectural Press. This book was released on 2008-03-20 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: In graphic novel style, Williamson describes the ups and downs of her life as a single twenty-something living at home with her parents while she worked on her first book.

Author : Gale Crosley, CPA
Publisher : Wiley
ISBN 13 : 0470262222
Total Pages : 224 pages
Book Rating : 4.21/5 ( download)

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Download or read book At the Crossroads written by Gale Crosley, CPA and published by Wiley. This book was released on 2008-06-02 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you'd like to know how to change your underachieving firm, At The Crossroads: The Remarkable CPA Firm That Nearly Crashed, Then Soared may hold the key to a bright new future. This innovative book is told in story form, drawing the reader behind the scenes of a dysfunctional team that applies Crosley?s Practice Growth Model to overcome the defects to produce a highly functional team.

Author : John Richard Price
Publisher :
ISBN 13 : 9780842300643
Total Pages : 244 pages
Book Rating : 4.43/5 ( download)

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Download or read book America at the Crossroads written by John Richard Price and published by . This book was released on 1979 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Marian N. Ruderman
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 280 pages
Book Rating : 4.29/5 ( download)

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Download or read book Standing at the Crossroads written by Marian N. Ruderman and published by Jossey-Bass. This book was released on 2002-05-22 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on extensive research conducted by the Center for Creative Leadership (CCL) with participants in The Women's Leadership Program, the book provides a basis for understanding the many choices, tradeoffs, and decisions that face women daily. Showcasing many personal stories, it spotlights five key themes that are essential to guiding executive women's development today - the need to act authentically, make connections, control one's destiny, achieve wholeness, and gain self-clarity."--BOOK JACKET.

Author : Peter A. Hansen
Publisher : Indiana University Press
ISBN 13 : 0253062373
Total Pages : 395 pages
Book Rating : 4.76/5 ( download)

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Download or read book Crossroads of a Continent written by Peter A. Hansen and published by Indiana University Press. This book was released on 2022-09-20 with total page 395 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crossroads of a Continent: Missouri Railroads, 1851-1921 tells the story of the state's railroads and their vital role in American history. Missouri and St. Louis, its largest city, are strategically located within the American Heartland. On July 4, 1851, when the Pacific Railroad of Missouri began construction in St. Louis, the city took its first step to becoming a major hub for railroads. By the 1920s, the state was crisscrossed with railways reaching toward all points of the compass. Authors Peter A. Hansen, Don L. Hofsommer, and Carlos Arnaldo Schwantes explore the history of Missouri railroads through personal, absorbing tales of the cutthroat competition between cities and between railroads that meant the difference between prosperity and obscurity, the ambitions and dreams of visionaries Fred Harvey and Arthur Stilwell, and the country's excitement over the St. Louis World's Fair of 1904. Beautifully illustrated with over 100 color images of historical railway ephemera, Crossroads of a Continent is an engaging history of key American railroads and of Missouri's critical contribution to the American story.