Continual Service Improvement Manager

Author : David Whapples
Publisher : BCS, The Chartered Institute for IT
ISBN 13 : 9781780172279
Total Pages : 128 pages
Book Rating : 4.73/5 ( download)

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Download or read book Continual Service Improvement Manager written by David Whapples and published by BCS, The Chartered Institute for IT. This book was released on 2015-02-16 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: To remain competitive, businesses need to ensure that their systems are supporting their needs. The role of a continual service improvement (CSI) manager is to align IT services to changing business needs and to identify areas for improvement. This practical and accessible book gives an excellent introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

Author : David Whapples
Publisher : BCS, The Chartered Institute for IT
ISBN 13 : 9781780172248
Total Pages : 128 pages
Book Rating : 4.49/5 ( download)

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Download or read book Continual Service Improvement Manager written by David Whapples and published by BCS, The Chartered Institute for IT. This book was released on 2015-02-09 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: To remain competitive, businesses need to ensure that their systems are supporting their needs. The role of a continual service improvement (CSI) manager is to align IT services to changing business needs and to identify areas for improvement. This practical and accessible book gives an excellent introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

Author :
Publisher : The Stationery Office
ISBN 13 : 0113310498
Total Pages : 240 pages
Book Rating : 4.94/5 ( download)

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Download or read book Continual service improvement written by and published by The Stationery Office. This book was released on 2007-05-30 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

Author : John O. Long
Publisher : Springer Science & Business Media
ISBN 13 : 1461438977
Total Pages : 98 pages
Book Rating : 4.77/5 ( download)

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Download or read book ITIL® 2011 At a Glance written by John O. Long and published by Springer Science & Business Media. This book was released on 2012-07-01 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: "ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

Author :
Publisher :
ISBN 13 : 9780113314935
Total Pages : 176 pages
Book Rating : 4.30/5 ( download)

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Download or read book ITIL Practitioner Guidance written by and published by . This book was released on 2016 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

Author : Aristide van Aartsengel
Publisher : Springer Science & Business Media
ISBN 13 : 3642359043
Total Pages : 212 pages
Book Rating : 4.40/5 ( download)

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Download or read book A Guide to Continuous Improvement Transformation written by Aristide van Aartsengel and published by Springer Science & Business Media. This book was released on 2013-03-02 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book enables enterprise business leaders - from CEOs to supervisors - to understand what "Continuous Improvement" is, why it is probably the best answer to improved business performance in years, and how to put it to work in the unique environment of a specific organization. The book examines what is at the core of "Continuous Improvement" and delves deeper into the elements and constituents necessary to take an organization to the next level to ensure its continued, long-term existence. It provides guidance to enterprise management and to professionals engaged in the implementation of a "Continuous Improvement" initiative and enables them to structure and manage its implementation successfully. It also provides tools to quickly assess where an enterprise business stands in terms of strategic management and "Continuous Improvement".​

Author : Great Britain. Cabinet Office
Publisher : Stationery Office/Tso
ISBN 13 : 9780113313082
Total Pages : 246 pages
Book Rating : 4.8X/5 ( download)

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Download or read book ITIL Continual Service Improvement written by Great Britain. Cabinet Office and published by Stationery Office/Tso. This book was released on 2011 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

Author : Angelo Esposito
Publisher : IT Governance Publishing
ISBN 13 : 1849284571
Total Pages : 255 pages
Book Rating : 4.78/5 ( download)

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Download or read book Ten Steps to ITSM Success written by Angelo Esposito and published by IT Governance Publishing. This book was released on 2013-02-07 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guides the reader through an ITSM transformation journey based on the authors’ real-world experiences, in a ten-step approach.

Author : James Persse
Publisher : Van Haren
ISBN 13 : 9087536518
Total Pages : 373 pages
Book Rating : 4.10/5 ( download)

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Download or read book The ITIL Process Manual written by James Persse and published by Van Haren. This book was released on 2016-01-01 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure:Improvement activities Process inputs and outputs Related processesTools and techniques Key Performance Indicators Critical Success FactorsProcess Improvement roles Benefits of effective Process Implementation challenges and considerationsTypical assets and artefacts of an Improvement program

Author : Maxime Sottini
Publisher : Van Haren
ISBN 13 : 9087535015
Total Pages : 246 pages
Book Rating : 4.18/5 ( download)

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Download or read book IT Financial Management written by Maxime Sottini and published by Van Haren. This book was released on 2009-03-03 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must ‘create value’ for the business. This practical title describes the strong financial skills that IT managers must have in order to support: Operations: Finance departments rely heavily on IT managers being able to identify, track and measure costs – sometimes at a very granular level Budgeting: the very technical nature of IT operations means that budgeting can be more complex than many other areas Project Delivery: large technical project deliveries means that costs can be correspondingly complex to account for Business Modeling; pricing models rely heavily on IT managers skills and accuracy. Where one service supports many commercial offerings a strong model is needed to apportion costs appropriately Investment and business cases: a sound understanding of the financial contribution the IT assets make to the overall business is critical to gain support for ongoing investment This outstanding title covers the main financial concepts that managers need to be familiar with in order for IT to take its proper senior place as a contributor to the business. It assumes a basic level of financial understanding and builds on the techniques required almost daily; therefore it is overwhelmingly practical and based on real world scenarios. Not only are the techniques fully described but issues such as - roles, - implementation, - daily management and even - tooling are detailed.