Consumer Psychology Of Tourism Hospitality And Leisure

Author : Arch G. Woodside
Publisher : CABI
ISBN 13 : 9780851998961
Total Pages : 370 pages
Book Rating : 4.68/5 ( download)

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Download or read book Consumer Psychology of Tourism, Hospitality, and Leisure written by Arch G. Woodside and published by CABI. This book was released on 2001 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is based on papers given at the 2nd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure (CPTHL) in Vienna in July 2000. The Symposium comprised papers reflecting the progress in consumer psychology theory and research. The Vienna Symposium put special emphasis on consumer decision making for evaluating choice alternatives in tourism, leisure, and hospitality operations. The reports have been arranged into five major compartments.

Author : Josef A. Mazanec
Publisher : Cabi
ISBN 13 : 9780851995359
Total Pages : 351 pages
Book Rating : 4.57/5 ( download)

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Download or read book Consumer Psychology of Tourism, Hospitality and Leisure written by Josef A. Mazanec and published by Cabi. This book was released on 2001 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on papers presented at the Second Symposium on Consumer Psychology of Tourism, Hospitality, and Leisure, this second volume reflects on the progress in consumer psychology theory and research. It focuses on consumer decision making for evaluating choice alternatives in tourism, leisure, and hospitality operations. It deals with problems such as coping with nonlinear utility functions, capturing highly emotional product attributes, incorporating noncompensatory decision rules, and accounting for unobserved heterogeneity in a consumer population.

Author : R. R. Perdue
Publisher : CABI
ISBN 13 : 9780851998657
Total Pages : 356 pages
Book Rating : 4.58/5 ( download)

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Download or read book Consumer Psychology of Tourism, Hospitality and Leisure written by R. R. Perdue and published by CABI. This book was released on 2004 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation. Knowledge of consumer psychology and consumer behaviour in relation to tourism is valuable in determining the success of tourism and hospitality ventures. The book is an edited collection of papers from the 3rd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure, held in Melbourne, Australia in January 2003. Themes covered by the papers include attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation; attraction and loyalty; and image and interpretation.

Author : Margaret Ann MacLean
Publisher :
ISBN 13 : 9781773614304
Total Pages : 0 pages
Book Rating : 4.04/5 ( download)

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Download or read book Consumer Psychology of Tourism, Hospitality and Leisure written by Margaret Ann MacLean and published by . This book was released on 2018-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nowadays, consumers seek to experience extraordinary and personalized services. In the case of tourism, leisure, and hospitality, consumers desire to visit unique and unusual places. They aim to undertake unusual activities. Each consumer is a different personality, and everybody's reaction to services provided by hotels is different. The process of enhancing this alignment of the consumer's vision with the potential of each leisure service provider has recently developed into a study called "Consumer Psychology of Tourism, Hospitality, and Leisure." To attract new consumers and retain existing customers in tourism and hospitality, knowledge of consumer psychology is a key factor. Marketing professionals and managers have become interested in understanding consumer psychology and behavior. Knowledge regarding consumers' feelings, thoughts and behavior is the root of this growing interest as it assists them in predicting and influencing consumers positively. This is best achieved by taking a detailed and scientific approach to managing the consumers. To tap into everyone's creativity for achieving a common goal can be a daunting task, which is precisely what has given room for the development of analyzing the different behaviors into a complete field in itself. This book will trace how the term "consumer psychology and behavior" developed from a theoretical concept to a practical one. There is a plethora of information out there on the understanding of consumer psychology, but each situation demands a customized approach. This is what the book will be identifying. As defined in this book, consumer psychology is the story of reasons people purchase products and services. It combines several factors that affect consumer behavior to get a clear picture of how the differences in perspective can be utilized. At the same time, the book will offer very clear insight on the perceptions that can be worked upon for change, which will eventually drive the profitability of hospitality industry. The subject matter of this book starts by establishing a clear picture of consumer psychology of tourism. The education of this approach will contribute to widening the understanding of consumer attitude and emotion processing, defining the consumer's experience in tourist's destinations. Real-life case studies will support this. Next, the focus will be on a classification of tourists. Further, the concept of consumer experience and satisfaction will be explained. This section will also present the existing areas of improvement and challenges included under the various segments. Towards the end, a comprehensive detail of the effects of holidays on tourist's behavior and cross cultures and consumer psychology will be covered. Studying consumer psychology in tourism, leisure, and hospitality with help to recognize the areas where the guest is unhappy or dissatisfied and how losing a loyal customer can be in turn reverted. Above is a very simple anecdote of the knowledge of consumer psychology and behavior while a complete study has much more to offer. I look forward to the reader achieving value-based results by using the methodologies prescribed in the book. Any constructive criticism and the feedback would be most welcome. Book jacket.

Author : Arch G. Woodside
Publisher : Emerald Group Publishing
ISBN 13 : 178714691X
Total Pages : 197 pages
Book Rating : 4.14/5 ( download)

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Download or read book Consumer Behavior in Tourism and Hospitality Research written by Arch G. Woodside and published by Emerald Group Publishing. This book was released on 2017-08-09 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: The chapters in this volume provide tools and evidence useful for deep understanding of tourists’ buying, consumption, and being through examinations of consumers’ self-descriptions of personal markers of their trip configurations.

Author : Saurabh Kumar Dixit
Publisher : Routledge
ISBN 13 : 1000442675
Total Pages : 150 pages
Book Rating : 4.70/5 ( download)

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Download or read book Consumer Behaviour in Hospitality and Tourism written by Saurabh Kumar Dixit and published by Routledge. This book was released on 2021-09-15 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Consumer behaviour includes individual decision-making (IDM). IDM has implications in customer satisfaction, loyalty, and other behavioural intentions toward the organisations’ products and services. Consumer Behaviour in Hospitality and Tourism targets to study consumers and tourists in different leisure and touristic places such as hotels, convention centres, amusement parks, national parks, and the transportation sector. The aim of this book is to provide a broad view of novel topics and presents the current scenario in the hospitality and business arena. This edited volume has seven chapters and each chapter addresses varied themes relating to consumer behaviour, ranging from sustainable tourism, environmental issues, and green tourism to the impact of hotel online reviews using social media. It will be of great interest to researchers and scholars interested in Consumer Behaviour, Hospitality, and Tourism. The chapters in this book were originally published as a special issue of the Journal of Global Scholars of Marketing Science.

Author : Kaye Sung Chon
Publisher : Routledge
ISBN 13 : 113638264X
Total Pages : 551 pages
Book Rating : 4.42/5 ( download)

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Download or read book Consumer Behavior in Travel and Tourism written by Kaye Sung Chon and published by Routledge. This book was released on 2012-10-12 with total page 551 pages. Available in PDF, EPUB and Kindle. Book excerpt: Containing original and previously unpublished theoretical and empirical studies, Consumer Behavior in Travel and Tourism will give professionals, professors, and researchers in the field up-to-date insight and information on trends, happenings, and findings in the international hospitality business arena. A great resource for educators, this book is complete with learning objectives, concept definitions, and even review questions at the end of each chapter. From this book, readers will understand and learn the needs and preferences of tourists and how to investigate the process of destination and product selection to help provide customers with products and services that will best meet their needs. In today's highly competitive business environment, understanding travel behavior is imperative to success. Consumer Behavior in Travel and Tourism brings together several studies in one volume, representing the first attempt to explore, define, analyze, and evaluate the consumption of tourist and travel products. This guide offers essential research strategies and methods that enables readers to determine the wants and needs of tourists, including: discussing and evaluating the main factors that affect consumer behavior in travel and tourism, such as travel motivation, destination choice, and the consequent travel behavior exploring the various decision-making processes of consumers that leads to consequent destination choices through case study analysis and marketing suggestions determining customer expectations of products through a variety of research techniques in order to find ways of improving satisfaction examining selected research tools, such as product positioning and repositioning and using perceptual maps, to evaluate the market implications of using qualitative and/or quantitative research techniques detecting and analyzing the relative roles individual, environmental, socioeconomic, and demographic factors play in choosing travel destinations Full of detailed charts and graphs, Consumer Behavior in Travel and Tourism illustrates key points to give you a better understanding of important facts and findings in the field.

Author : John C. Crotts
Publisher : Psychology Press
ISBN 13 : 9781560247050
Total Pages : 160 pages
Book Rating : 4.53/5 ( download)

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Download or read book Economic Psychology of Travel and Tourism written by John C. Crotts and published by Psychology Press. This book was released on 1994 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is an informative overview of economic psychology as applied to the study of travel and tourism. Economic psychology provides evidence about the behavior of consumers that is instrumental for the development of economic theory as well as for marketing, consumer policy, and research on travel and tourism. Economic Psychology of Travel and Tourism stimulates new approaches to the study of travel and tourism. Chapters contain empirical studies and explore conceptual and theoretical perspectives of the sociopsychological mechanisms that underlie travel and tourism demand and the economics of destinations. This book is a helpful resource for travel and marketing professionals and advanced students of tourism. These individuals often have a good background in psychology and in marketing, but little, if any, knowledge on how the two fields are linked. Economic Psychology of Travel and Tourism helps them see and understand the broader economic psychological issues that impact both the supply and demand sides of the travel and tourism economy. Economic Psychology of Travel and Tourism discusses such issues as corporate identity, promotion/advertising, information processing, meaning structure, and consumer behavior, research, and demand. Specific chapters in this book include: an investigation of the relationship between the way tourists think to realize their dreams and the tourist industry's potential to make those dreams come true an examination of current literature related to 4 prevalent topical areas associated with consumer behavior in recreational and touristic contexts an exploratory study to determine the extent to which friends and/or relatives influence travel decisionmaking processes beyond the role of information provider the development of a model of decisionmaking associated with long-term, complex purchase processes effects of tour brochures with experiential information a study of promotion and demand in international tourism Economic Psychology of Travel and Tourism clarifies for readers applications of psychological theories and methods to the study of travel and tourism phenomena, helping them recognize areas of economic and social psychology that can help them deal more effectively with fundamental issues underlying the travel and tourism economy.

Author : Arch G. Woodside
Publisher : Emerald Group Publishing
ISBN 13 : 0762314516
Total Pages : 393 pages
Book Rating : 4.15/5 ( download)

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Download or read book Advances in Culture, Tourism and Hospitality Research written by Arch G. Woodside and published by Emerald Group Publishing. This book was released on 2008-07-25 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents answers to the following questions: how do tourists go about seeking high novelty and yet return to the same destination? How do some firms in the same industry end up embracing industrial tourism while other firms reject such business models? How do executive leadership styles affect employee satisfaction in international tourist hotels?

Author : Erdogan Koc
Publisher : Routledge
ISBN 13 : 1000172066
Total Pages : 351 pages
Book Rating : 4.65/5 ( download)

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Download or read book Cross-Cultural Aspects of Tourism and Hospitality written by Erdogan Koc and published by Routledge. This book was released on 2020-09-03 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cross-Cultural Aspects of Tourism and Hospitality is the first textbook to offer students, lecturers, researchers and practitioners a comprehensive guide to the influence of culture on service providers as well as on customers, affecting both the supply and the demand sides of the industry – organisational behaviour, and human resource management, and marketing and consumer behaviour. Given the need for delivering superior customer value, understanding different cultures from both demand and supply sides of tourism and hospitality and the impact of culture on these international industries is an essential part of all students’ and practitioners’ learning and development. This book takes a research-based approach critically reviewing seminal cultural theories and evaluating how these influence employee and customer behaviour in service encounters, marketing, and management processes and activities. Individual chapters cover a diverse range of cultural aspects including intercultural competence and intercultural sensitivity, uncertainty and risk avoidance, context in communication, power distance, indulgence and restraint, time orientation, gender, assertiveness, individualism and collectivism, performance orientation, and humane orientation. This book integrates international case studies throughout to show the application of theory, includes self-test questions, activities, further reading, and a set of PowerPoint slides to accompany each chapter. This will be essential reading for all students, lecturers, researchers and practitioners and future managers in the fields of Tourism and Hospitality.