Communication And Management Skills For The Pharmacy Technician

Author : Jody Jacobson Wedret
Publisher : American Pharmacists Association (APhA)
ISBN 13 : 9781582121031
Total Pages : 0 pages
Book Rating : 4.36/5 ( download)

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Download or read book Communication and Management Skills for the Pharmacy Technician written by Jody Jacobson Wedret and published by American Pharmacists Association (APhA). This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pharmacy technicians play an important role in the management and operation of modern pharmacy practices. They need a working knowledge in areas such as customer service, protecting patients' health information, ethics, third-party payers, medication and inventory control, managing workflow, staffing, and team building. Because they regularly interact with colleagues and patients, good communication skills are also essential. Communication and amp; Management Skills for the Pharmacy Technician includes a wealth of practical information on the wide range of communication and management issues that ari

Author : Stephanie C. Peshek
Publisher : Jones & Bartlett Publishers
ISBN 13 : 1449629822
Total Pages : 239 pages
Book Rating : 4.23/5 ( download)

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Download or read book Professional Skills for the Pharmacy Technician written by Stephanie C. Peshek and published by Jones & Bartlett Publishers. This book was released on 2016-01-07 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional Skills for the Pharmacy Technician addresses skills that facilitate interprofessional interactions in the workplace and increase safety in pharmacies by improving communication. This resource discusses topics dealing with interpersonal relationships, conflicts, training of new employees, management and supervision within the technician ranks, and the importance of the technician role within the healthcare system. Additional topics include patient safety, professionalism, organizational culture, ethics, human resources/labor relations, cultural competence, negotiation and emotional intelligence, customer service, substance abuse, security/risk management, career management, inventory management, and technology. This accessible text will help students understand the background and history behind policies and workplace decisions. The real-life case studies and discussion questions promote a review of the reasoning behind good and bad decisions, to enable healthcare workers to make more educated decisions. This valuable resource will help pharmacy technicians to be a key contributor in creating a quality work environment. The new Pharmacy Technician Accreditation Commission (PTAC) collaboration between (ASHP) and the Accreditation Council for Pharmacy Education (ACPE) is working towards assuring and advancing the quality of pharmacy technician education and training programs to new standards by 2020. This text is an excellent resource for PTAC accredited pharmacy technician education programs preparing curricula to meet the new 2020 Pharmacy Technician Certification Board (PTCB) standards for certification and recertification. Features: Boxed Articles Case Studies Assignments Questions for Discussion Instructor Resources: Test Bank, Instructor's Manual, Slides in PowerPoint format

Author : Robert S. Beardsley
Publisher : Lippincott Williams & Wilkins
ISBN 13 : 9780781765985
Total Pages : 278 pages
Book Rating : 4.86/5 ( download)

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Download or read book Communication Skills in Pharmacy Practice written by Robert S. Beardsley and published by Lippincott Williams & Wilkins. This book was released on 2007-01-01 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Fifth Edition of Communication Skills in Pharmacy Practice helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust between them and their future patients. This text's logical organization guides students from theory and basic principles to practical skills development to the application of those skills in everyday encounters. Sample dialogues show students how to effectively communicate and practical exercises fine tune their communication skills in dealing with a variety of sensitive situations that arise in pharmacy practice NEW TO THE FIFTH EDITION: New Pharmacy and Pharmacy Technician Instructor's Manuals available on the textbook's thePoint site help faculty administer and deliver their courses. New chapter on medication safety and communication skills (Chapter 9) offers strategies to reduce medication errors and protect patient safety. New chapter on electronic communication in healthcare (Chapter 13) provides guidelines to avoid common misunderstandings via email and the Internet. Expanded coverage of communication skills and interprofessional collaboration (Chapter 12) helps students learn how to effectively interact with other members of the healthcare team New photographs, illustrations, and tables visually engage students and enhance learning and retention of important concepts.

Author : Robert S. Beardsley
Publisher : Lippincott Williams & Wilkins
ISBN 13 : 1608316025
Total Pages : 277 pages
Book Rating : 4.21/5 ( download)

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Download or read book Communication Skills in Pharmacy Practice written by Robert S. Beardsley and published by Lippincott Williams & Wilkins. This book was released on 2012-03-06 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication Skills in Pharmacy Practice helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust with future patients. This text's logical organization guides students from theory and basic principles to practical skills development to the application of those skills in everyday encounters. Sample dialogues show students how to effectively communicate, and practical exercises fine tune their communication skills in dealing with a variety of sensitive situations that arise in pharmacy practice.

Author : Robert Beardsley
Publisher : Lippincott Williams & Wilkins
ISBN 13 : 1975105443
Total Pages : 352 pages
Book Rating : 4.40/5 ( download)

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Download or read book Communication Skills in Pharmacy Practice written by Robert Beardsley and published by Lippincott Williams & Wilkins. This book was released on 2019-01-22 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product. Newly focused on the practical communications skills student pharmacists need for effective practice, this updated Seventh Edition—now in full color— reflects new ACPE standards, including up-to-date coverage of the PPCP model, co-curricular experiences, interprofessional interaction and collaboration, and professional development. Practical, easy-to-use, and packed with relevant case studies and coverage of the latest advances in the field, this edition is ideal for the foundational course and pre-experiential training.

Author : Helen Meldrum
Publisher : CRC Press
ISBN 13 : 9781560248668
Total Pages : 180 pages
Book Rating : 4.61/5 ( download)

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Download or read book Interpersonal Communication in Pharmaceutical Care written by Helen Meldrum and published by CRC Press. This book was released on 1994-09-08 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interpersonal Communication in Pharmaceutical Care shows readers how to communicate better with patrons and patients in hospital and retail pharmacy locations. Author Helen Meldrum, who has been teaching interpersonal skills to pharmacy students and practitioners since the early 1980s, uses actual scenarios to demonstrate basic communication skills. These “real life” examples illustrate communication problems from the perspectives of pharmacy workers and their subsequent efforts to improve the lines of communication with patrons. Yet the case studies do more than depict actual dialogue between pharmacists and their customers and patients; they address improved communication between co-workers, a vital aspect of providing excellent pharmacy practice. Throughout Interpersonal Communication in Pharmaceutical Care, the reader finds how important it is to replace negative communication with more effective choices. These conversations prepare readers to act--not react--when faced with difficult persons or situations in pharmacy settings. Interpersonal Communication in Pharmaceutical Care is a resource of how to improve communication in pharmacy practice. Pharmacists who analyze the scenarios in this book can more readily identify effective responses to challenging situations in hospital and retail practice. The interpersonal skills section covers such fundamentals as: Basic speaking and listening skills Responsible assertive communication skills Counseling skills Interprofessional problem-solving skills Conflict management skills Collaborative communication skills Truly a unique book due to its practical nature, Interpersonal Communication in Pharmaceutical Care is appropriate for all pharmacy practitioners from the level of technician through supervisor. Because the cases featured are transcripts of actual interactions between pharmacists, customers, and co-workers, readers can identify with the situations and begin to effectively change their communication methods with satisfactory results--for the patron or patient and the pharmacist.

Author : Bruce A. Berger
Publisher : American Pharmacists Association (APhA)
ISBN 13 :
Total Pages : 228 pages
Book Rating : 4.95/5 ( download)

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Download or read book Communication Skills for Pharmacists written by Bruce A. Berger and published by American Pharmacists Association (APhA). This book was released on 2005 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to help pharmacists and pharmacy students develop the communication skills they need to deliver quality patient care, this resource provides the guidelines needed for developing effective relationships with patients, other pharmacists and physicians.

Author : William N. Tindall
Publisher :
ISBN 13 :
Total Pages : 200 pages
Book Rating : 4.72/5 ( download)

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Download or read book Communication in Pharmacy Practice written by William N. Tindall and published by . This book was released on 1984 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Min Liu
Publisher : Jones & Bartlett Publishers
ISBN 13 : 1284038882
Total Pages : 227 pages
Book Rating : 4.80/5 ( download)

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Download or read book Patient Communication for Pharmacy written by Min Liu and published by Jones & Bartlett Publishers. This book was released on 2015-12-21 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient Communication for Pharmacy: A Case-Study Approach on Theory and Practice offers communication strategies to promote patient-centered care. Utilizing a case study approach, this practical guide develops readers' understanding of the unique communication dynamics between pharmacists and patients and assists them in strengthening the communication skills necessary for providing optimal patient outcomes. Focusing on skills acquisition and an integration of communication and behavioral change theories, this valuable resource also addresses issues relevant to pharmacist-patient communication and relationship building including: health literacy, culturally competent care, patient compliance, conflict/emotionally charged conversations, and more. The "Learn, Practice, Assess" Case Approach offers patient case activities at the end of each chapter designed to help readers strengthen communication skills through repetition and application of the material presented. Instructor Resources include a Test Bank, Slides in PowerPoint format, a Sample Syllabus, and Web Links to helpful communication video examples.

Author : Lynette R. Bradley-Baker
Publisher : American Pharmacists Association (APhA)
ISBN 13 : 9781582121543
Total Pages : 0 pages
Book Rating : 4.40/5 ( download)

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Download or read book Getting Started as a Pharmacy Manager written by Lynette R. Bradley-Baker and published by American Pharmacists Association (APhA). This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Getting Started as a Pharmacy Manager is designed to provide an easy and concise resource of relevant information for the new pharmacist graduate or newly promoted pharmacy manager. The information in the book is applicable to real-life situations, regardless of practice setting, because it provides insights into issues that most pharmacy managers will face, such as human resources, financial procedures, pharmacy law and patient confidentiality, business plan development, and successful leadership development. Profiles of pharmacy managers provide additional insight into the way to prepare for, maintain, and sustain a successful career in pharmacy management.