Change Management Excellence

Author : Steve Macaulay
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.53/5 ( download)

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Download or read book Change Management Excellence written by Steve Macaulay and published by . This book was released on 2004 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Using the "compass of the intelligences", a unique device developed by the authors, Change Management Excellence shows the reader how to lead and navigate change by employing business, political, spiritual and emotional intelligence.

Author : H. James Harrington
Publisher : Paton Professional
ISBN 13 : 9781932828108
Total Pages : 194 pages
Book Rating : 4.09/5 ( download)

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Download or read book Change Management Excellence written by H. James Harrington and published by Paton Professional. This book was released on 2006 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Henry Mintzberg
Publisher : Pearson UK
ISBN 13 : 0273748815
Total Pages : 205 pages
Book Rating : 4.16/5 ( download)

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Download or read book Management: It's not what you think written by Henry Mintzberg and published by Pearson UK. This book was released on 2013-07-09 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Henry Mintzberg's views are a breath of fresh air which can only encourage the good guys." The Observer Tied up in knots by KPIs? Confused by core competencies? Management doesn’t have to be this way. In fact, it shouldn’t be! One of today’ best-known and most controversial thinkers on management has joined forces with other leading business figures to provide a thought-provoking mix of writing on management. The cutting edge views depicted in this book are controversially the opposite of what is often held up as the truth in management. Management? Its Not What you Think! brings readers an unusual mix of perspectives to help stimulate more creative management thinking and more enjoyable, challenging and more productive ways to lead their teams. This is a book readers can dip into, a book they can savour, a book that won’t fail to get them reflecting on what management really is…

Author : Sarah Cook
Publisher :
ISBN 13 :
Total Pages : 242 pages
Book Rating : 4.31/5 ( download)

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Download or read book Change Management Excellence written by Sarah Cook and published by . This book was released on 2012 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : H. James Harrington
Publisher : Paton Professional
ISBN 13 : 9781932828061
Total Pages : 184 pages
Book Rating : 4.60/5 ( download)

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Download or read book Process Management Excellence written by H. James Harrington and published by Paton Professional. This book was released on 2006 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Nick Vyas
Publisher :
ISBN 13 : 9781793576408
Total Pages : 0 pages
Book Rating : 4.08/5 ( download)

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Download or read book Enterprise Excellence written by Nick Vyas and published by . This book was released on 2021-12-21 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enterprise Excellence: A Modern Approach to Organizational Change and Leadership using Blended Quality Management prepares students to utilize strategic thinking and Lean Six Sigma (LSS) practices and techniques to improve operations and reduce inefficiencies. Using Six Sigma's DMAIC-define, measure, analyze, improve, control-process, students apply concepts and tools by leading and participating in an actual LSS project. The book is organized so that it walks students, practitioners, and leaders through each step of the LSS DMAIC process through interactive, hands-on modules. In the opening module, students select a project and describe the process, opportunity, and goal (Define). Additional chapters guide students through collecting data and defining metrics (Measure); identifying potential solutions (Analyze); testing theories, piloting solutions, and rolling out solutions (Improve); and monitoring results to assess and maintain the overall gain (Control). The text includes a project guide and a collection of case studies to help students connect critical concepts with practical application. Enterprise Excellence helps students build their understanding of process improvement, practice running a team project, achieve meaningful results, and apply their new skills and tools in real-world projects. The book is an exemplary resource for courses and programs in business and organizational change/management.

Author : Sarah Cook
Publisher : Kogan Page Publishers
ISBN 13 : 074946531X
Total Pages : 208 pages
Book Rating : 4.15/5 ( download)

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Download or read book Complaint Management Excellence written by Sarah Cook and published by Kogan Page Publishers. This book was released on 2012-05-03 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. In order to arrive at a culture where complaints are welcomed, the underlying values, processes, structure, strategy and people within an organization all need to be aligned with, and respect, customer needs. Not only does this improve the long-terms prospects for the company itself, but can have a tremendous knock-on effect in terms of boosting employee morale and engagement. With case studies from companies as diverse as John Lewis, Waitrose, DHL, Hilton Hotels, the Starwood group (including Four Seasons and Ritz Carlton hotels) and BT, Complaint Management Excellence explains what customers are really looking for when they make a complaint, how to avoid conflict and how managers can lead culture change to ensure the best experience for all customers and clients.

Author : Martin Roberts PhD
Publisher : Crown House Publishing
ISBN 13 : 184590494X
Total Pages : 359 pages
Book Rating : 4.44/5 ( download)

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Download or read book Change Management Excellence written by Martin Roberts PhD and published by Crown House Publishing. This book was released on 2004-09-28 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Working with top British and American companies for over thirty years, Martin Roberts has developed an enviable reputation for solving problems. He attributes this success to his ability to adapt and apply NLP, Behavioural Modification, Gestalt therapy and Transactional Analysis techniques from the field of organisational psychology. This book is about achieving excellent change management using a variety of techniques and contains many new concepts and applications for consultants, would-be consultants and everyone involved in change in a business setting. It also provides an intriguing insight into why many fashionable 'cook-book approaches' to change run into problems - and how to avoid repeating them.

Author : Craig R. Hickman
Publisher : Routledge
ISBN 13 : 1351065289
Total Pages : 302 pages
Book Rating : 4.83/5 ( download)

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Download or read book Creating Excellence written by Craig R. Hickman and published by Routledge. This book was released on 2018-04-17 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating Excellence, first published in 1984, proposes a rational yet visionary blend of approaches for a winning, strategy-driven culture that can provide you and your company with the confidence that gets results. Based on a programme of six essential leadership skills – vision, sensitivity, insight, versatility, focus, and patience – this step-by-step blueprint for organisational excellence shows the New Age Executive exactly how to: Know your firm’s capabilities – and make the most of them Motivate your people to peak performance Respond positivity to change from within and without Develop long-term goals and see them through And turn crisis into opportunity All these principles are illustrated with fascinating case studies of the most spectacular successes and failures in the history of American enterprise. In addition, hands-on ‘exercises’ will enable you to test their application to the concerns of your own organisation. Whether you work for a small business or a vast conglomerate, in a hot new industry or a mature, stable environment, Creative Excellence can help make you the most important corporate asset of the eighties – and beyond.

Author : Dean Anderson
Publisher : John Wiley & Sons
ISBN 13 : 0787959227
Total Pages : 269 pages
Book Rating : 4.27/5 ( download)

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Download or read book Beyond Change Management written by Dean Anderson and published by John Wiley & Sons. This book was released on 2002-02-28 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transform your organization! To truly transform your organization, you must learn to transform your own mindset. Beyond Change Management-the only book specifically about the interaction of leadership style, mindset, and the change process-revolutionizes leaders' approach to transformational change. Shattering the myth that transformation can be managed, this book-part of the Practicing OD Series--offers you new directions and ways of thinking and behaving that are essential for successful change. Its unique approach brings organization development (OD) into the mainstream of leaders' approaches to change, expanding and integrating the fields of OD, leadership, change management, and consciousness. You'll also get: ready-to-use worksheets questionnaires guidelines "Powerful business solutions to the current chaos facing many organizations today. Dean Anderson and Linda Ackerman Anderson get to the heart of change, the human touch, by using timeless techniques and tools." --Ken Blanchard, coauthor, The One Minute Manager and Gung Ho! "The authors combine their keen observations, sharp insights, and open hearts to produce towering works that will stand as lasting contributions to leadership and organization development. . . .[t]hey guide us along a path of personal discovery so that we may have the strength of spirit to risk the creation of more meaningful organizations." --Jim Kouzes, coauthor, The Leadership Challenge and Encouraging the Hear