Business Process Outsourcing The Indian Experience

Author : Nitin Mehrotra
Publisher : ICFAI Books
ISBN 13 : 8178815761
Total Pages : 151 pages
Book Rating : 4.63/5 ( download)

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Download or read book Business Process Outsourcing - The Indian Experience written by Nitin Mehrotra and published by ICFAI Books. This book was released on 2005 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: BPO-these three letters loom high in the Indian scenario today. This book attempts to examine the nuances of the BPO industry in India as well as the global undertones and larger strategic objectives behind the trend of outsourcing. Readers will find this

Author : Nayan Barua
Publisher :
ISBN 13 : 9788170355960
Total Pages : 506 pages
Book Rating : 4.66/5 ( download)

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Download or read book Business Process Outsourcing written by Nayan Barua and published by . This book was released on 2009-01-01 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book deals with the emerging concept of BPO s and KPO s in the service industry. With the advent of the era of competition and gradual opening up of the economy, there is relocation of manufacturing and service all over the world based on cost and people considerations. At this juncture, the concept of outsourcing has come up as a major development with flourishing call centres. The service providers are moving into value creation and enhancement of changing perception of employees as a ground for competitive advantage in the industry with and intention of long term sustainable growth. At the same time knowledge process outsourcing have came to occupy a prominent position with increasing competence in the field. The knowledge services provide new vertical opportunities and global financial institutions are recognizing India s capabilities for high end outsourcing in this area The book, therefore is an attempt to bring forward the changing trend in business practices in vogue in various organizations in the globalized world. Contents Part I: Outsourcing: A Myth or a Reality; Chapter 1: Offshore Outsourcing: A Myth or a Reality by T C Saha and Debashis Sur; Chapter 2: BPO as a Great Opportunity for India: Myths and Realities by Shiv Kumar Sharma and Vijay Laxmi; Chapter 3: Business Process Outsourcing: Realities by P Bezborah, Rashida, T Noorain and Kakali Mahanta; Chapter 4: Outsourcing: Myths and Realities by S K Gupta; Chapter 5: Outsourcing: Myths and Realities by M Surat Kumari; Chapter 6: Outsourcing: Its Myths and Realities by Nitu Agarwal and Karishma Sarkar; Chapter 7: Outsourcing: Myths and Realities-An Analytical Study of ITES-BPO Sector in India by Abhigyan Bhattacharjee; Chapter 8: BPO: The Myths and the Reality by Pramod Kumar Agarwal; Chapter 9: The BPO Revolution: Myths and Realities by Sunita Sharma; Chapter 10: Outsourcing: Myths and Realities by V T Ramakrishna; Part II: Emerging Trends of Outsourcing in India: The Pros and Cons by G L Gaur; Chapter 12: Emerging Trends in BPO by S V Satyanarayana and A Sudhakar; Chapter 13: Business Process Outsourcing and its Future Role in Indian Economy by Swami Prakash Srivastava and Bhawana Saini; Chapter 14: Business Process Outsourcing in India: A Critical Study by Debdas Rakshit and Swarnabha Das; Chapter 15: BPOs are India s Growth Engines by Mahesh Chandra Prasad; Chapter 16: Future of Outsourcing: Indian Perspective by Sadia Khan; Chapter 17: Present Status of BPO Industry in India: Challenges and Opportunities by N Subba Rao and G Syamala Rao; Chapter 18: Outsourcing: Preserving the Boom in Indian Economy by Tek Nath Singh, Mohan Thakur and Sujata Sharma; Chapter 19: Business Process Outsourcing: The Indian Advantage by Israel Raju Vuram and G V S Sailaja; Chapter 20: Indian BPO Industry and its Challenges by Saurabh Sen; Chapter 21: Business Process Outsourcing in India: Present Status, Prospects and Future Challenges by G M Dumbre and M B Khandare; Chapter 22: The Changing Faco of Indian Outsourcing Industry by R S Yadav; Part III: Financial and Accounting Services: Chapter 23: BPO: Potential in the Insurance Sector by S C Das; Chapter 24: Outsourcing in Financial Services by V Krishna Mohan and D Suryachandra Rao; Chapter 25: Outsourcing iin Banking Sector: Myth and Realities by D M Khandare and Mohan S Rode; Chapter 26: Outsourcing in Reference to Finance and Accounting Akhil Mishra and Reema Srivastava; Part IV: Knowledge Process Outsourcing; Chapter 27: Knowledge Management and Knowledge Process Outsourcing by B Vijaya and Veerendrakumar; Chapter 28: Knowledge Process Outsourcing (KPO): The Emerging Opportunity by P K Yadav and Sanjay Misra; Chapter 29: Strategic Response to Integrated Learning Solutions through Knowledge Management Outsourcing by Sanjana Gupta, Pooja, Bhupinder Kaur and Lata Sharma; Chapter 30: Knowledge Process Outsourcing (KPO) in India: Some Issues and Challenges by Ramesh O Olekar; Part V: Human Resource; Chapter 31: ITES Outsourcing: The Right HR Strategy by K Raji Reddy and T Krishma Kumar; Chapter 32: Recruitment Process Outsourcing: Myths and Realities by K V Geetha Devi; Chapter 33: Human Resource Outsourcing: Some Issues by S Arvind, P Paramashivaiah and R K Ramesh Babu; Chapter 34: Job Satisfaction in BPO Industry by K Sridevi; Part VI: Miscellaneous; Chapter 35: The Outsourcing Story by Krishna Kumar Agarwal and Meenakshi A Singh; Chapter 36: Business Process Outsourcing: Does it Have Future? by Sureshramana Mayya; Chapter 37: Blooming and Glowing BPO by T Ramesh: Chapter 38: Business Process Outsourcing: Benefits and Challenges by Pandit C Bilamge and Kallinath S Patil; Chapter 39: Business Process Outsourcing: A Global Experience by G P Prasain; Chapter 40: Outsourcing: Emerging Trends in Indian Advertising Scenario by Umesh H Arahunasi and Mallikarjun N Kaddipudi

Author : Sople, Vinod V.
Publisher : PHI Learning Pvt. Ltd.
ISBN 13 : 812035236X
Total Pages : 324 pages
Book Rating : 4.60/5 ( download)

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Download or read book BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES written by Sople, Vinod V. and published by PHI Learning Pvt. Ltd.. This book was released on 2016-06-07 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise. In the Second Edition, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles.

Author : Paul Davies
Publisher : Nicholas Brealey International
ISBN 13 :
Total Pages : 256 pages
Book Rating : 4.81/5 ( download)

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Download or read book What's This India Business? written by Paul Davies and published by Nicholas Brealey International. This book was released on 2008-01-28 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proven strategies and behind the scenes advice for any company considering business in India.

Author : Wolfgang Messner
Publisher : Springer Science & Business Media
ISBN 13 : 3540890785
Total Pages : 186 pages
Book Rating : 4.82/5 ( download)

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Download or read book Working with India written by Wolfgang Messner and published by Springer Science & Business Media. This book was released on 2008-11-18 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globalization requires effective international and cross-cultural collaboration. When project teams from Western cultures first come into contact with colleagues from the Indian IT and BPO industry, prejudices against the new and unknown are typically amplified. This book is a start on the journey of cultural appreciation for managers, project leaders, and offshore coordinators working together with Indians. It is also a resource for business managers and company strategists seeking to understand the softer aspects behind the headlines that the Indian IT and BPO industry so frequently creates. Being both academically well researched and an account of the author’s many years of personal experience in India, the book opens with a description of cultural dimensions that help to break down culturally driven matters. It provides background information about India as a country and a social system. Examining the development and current status of India’s IT and BPO industry, it moves on to describe the dynamics of its workforce. The book then provides practical information on how to communicate, negotiate, and interact with Indian colleagues, and intelligently utilize expatriates. It closes by formulating recommendations for a more effective collaboration.

Author : Sounderpandian, Jayavel
Publisher : IGI Global
ISBN 13 : 1599042061
Total Pages : 338 pages
Book Rating : 4.60/5 ( download)

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Download or read book E-Business Process Management: Technologies and Solutions written by Sounderpandian, Jayavel and published by IGI Global. This book was released on 2007-01-31 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book explores the issues of supply chain management with new perspective providing examples of integrated framework for global SCM, novel ways of improving flexibility, responsiveness, and competitiveness via strategic IT alliances among channel members in a supply chain network, and techniques that might facilitate improved strategic decision making in a SCM environment"--Provided by publisher.

Author : S. Nakkiran
Publisher : Deep and Deep Publications
ISBN 13 : 9788176295550
Total Pages : 332 pages
Book Rating : 4.58/5 ( download)

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Download or read book Business Process Outsourcing (BPO) written by S. Nakkiran and published by Deep and Deep Publications. This book was released on 2004 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Book Is About Management Aspects Of Business Process Outstanding. Focuses An Advantage For India In This Industry. Has 9 Parts With 48 Papers In All Useful Book In The Field Of The New Global Trend In Outsourching.

Author : Mark Kobayashi-Hillary
Publisher : Springer Science & Business Media
ISBN 13 : 3540247947
Total Pages : 325 pages
Book Rating : 4.44/5 ( download)

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Download or read book Outsourcing to India written by Mark Kobayashi-Hillary and published by Springer Science & Business Media. This book was released on 2005-12-05 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to key background information on India, its culture and its history as well as its industry. Step-by-step guide through the whole outsourcing process. Guidance from leading managers and industry experts. Each chapter can be used as a primer on a particular subject. Updated information on companies and the Indian market.

Author : Saxena
Publisher : Excel Books India
ISBN 13 : 9788174465320
Total Pages : 200 pages
Book Rating : 4.24/5 ( download)

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Download or read book Business Process Outsourcing for Strategic Advantage written by Saxena and published by Excel Books India. This book was released on 2009 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : William Greene
Publisher : DIANE Publishing
ISBN 13 : 1428957723
Total Pages : 64 pages
Book Rating : 4.25/5 ( download)

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Download or read book Growth in services outsourcing to India propellant or drain on the U.S. economy? written by William Greene and published by DIANE Publishing. This book was released on 2006 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: