Assessing Academic Library Performance

Author : Holt Zaugg
Publisher : Rowman & Littlefield
ISBN 13 : 1538149249
Total Pages : 211 pages
Book Rating : 4.49/5 ( download)

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Download or read book Assessing Academic Library Performance written by Holt Zaugg and published by Rowman & Littlefield. This book was released on 2021-10-29 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assessment is essential to describe a library’s value and to inform decision-making. Using the four key assessment components of design, data collection, data analysis, and dissemination, Assessing Academic Library Performance: A Handbook provides strategies and case studies for performing four different types of assessments: Service assessments for the library’s outward and inward facing services that either help library users or other library employees to help users. These assessments focus on providing and improving how things are done to better serve others. Resources assessments for the physical and virtual resources that the library has in its holdings or to which it provides access. Resources are the reason libraries exist as they help patrons in instructional and research pursuits. Space assessments for physical and online library spaces. These assessments help ensure that spaces meet user needs. Personnel relationship assessments look at how library employees interact with each other. as library professionals. While not for evaluation or advancement purposes, these types of assessments provide information on what library employees can do to improve their relationships with one another. Each section has information on conducting each aspect of libraries followed by three examples to illustrate how assessment is used to support descriptions of library value and to help library employees make decisions that are critical to library improvement.

Author : Nancy A. Van House
Publisher : Chicago, IL : American Library Assoc.
ISBN 13 : 9780838905296
Total Pages : 236 pages
Book Rating : 4.93/5 ( download)

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Download or read book Measuring Academic Library Performance written by Nancy A. Van House and published by Chicago, IL : American Library Assoc.. This book was released on 1990 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepared for the Association of College and Research Libraries Ad Hoc Committee on Performance Measures.

Author : Joseph R. Matthews
Publisher : Bloomsbury Publishing USA
ISBN 13 :
Total Pages : 196 pages
Book Rating : 4.84/5 ( download)

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Download or read book Library Assessment in Higher Education written by Joseph R. Matthews and published by Bloomsbury Publishing USA. This book was released on 2014-12-02 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written specifically to address the library's role in education, this book provides guidance on performing assessment at academic institutions that will serve to improve teaching effectiveness and prove your library's impact on student learning outcomes—and thereby demonstrate your library's value. Academic libraries are increasingly being asked to demonstrate their value as one of many units on campus, but determining the outcomes of an academic library within the context of its collegiate setting is challenging. This book explains and clarifies the practice of assessment in academic institutions, enabling library managers to better understand and explain the impact of the library on student learning outcomes, teaching effectiveness, and research productivity. Providing essential information for all college and university librarians, this volume discusses and summarizes the outcomes of research that has been conducted to investigate assessment within the context of higher education. This updated second edition incorporates additional research, examines new trends, and covers groundbreaking advances in digital assessment tools as well as the changes in the amount and forms of data utilized in the assessment process. The chapters address assessment from a campus setting and present data that demonstrate the value of the library within that setting in terms of learning, research, and overall impact. In sum, the book presents librarians with up-to-date, practical guidelines for planning and conducting assessment.

Author : Selena Killick
Publisher : Facet Publishing
ISBN 13 : 1783302208
Total Pages : 192 pages
Book Rating : 4.08/5 ( download)

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Download or read book Putting Library Assessment Data to Work written by Selena Killick and published by Facet Publishing. This book was released on 2019-07-16 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective library assessment is crucial for a successful academic library. But what do we mean by library assessment and how can it be used to improve the library service? This new book provides a practical guide for library administrators, managers and practitioners on how to make effective use of existing sources of information for assessment activities with the aim of improving academic library services. Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic Library. The book takes common sources of data that academic libraries will already be collecting, and presents simple qualitative and quantitative techniques that can be used to evaluate and assess their services, both in detail and overall. The different assessment methods are presented from a practical perspective with a theoretical grounding, and include practical case studies to illustrate how the methodologies have successfully been applied. - The book includes coverage of: - The theoretical framework for assessment, its purpose and the tools and techniques used - Institutional, national and international student surveys and how they can be used to improve library service - The history and development of standardised library surveys (eg LibQUAL+®), how they have been used and their impact - The benefits of In house library surveys and case studies of where they gave been used - Library statistics, including standardised statistics sets and key performance indicators - Qualitative feedback in the library - Emerging techniques including UX - Taking a holistic approach to library assessment through advocacy and strategic planning This book will be essential reading for library and information service managers, administrators, assessment practitioners, educators and policy shapers. It will also be useful for students and researchers interested in library assessment.

Author : John Crawford
Publisher : Routledge
ISBN 13 : 1135476578
Total Pages : 133 pages
Book Rating : 4.71/5 ( download)

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Download or read book Evaluation of Library and Information Services written by John Crawford and published by Routledge. This book was released on 2003-09-02 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.

Author : Steve Morgan
Publisher : Burns & Oates
ISBN 13 : 9780720121889
Total Pages : 211 pages
Book Rating : 4.84/5 ( download)

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Download or read book Performance Assessment in Academic Libraries written by Steve Morgan and published by Burns & Oates. This book was released on 1995 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Considers the qualitative assessment of front-line reader services and staff; and explores the perspectives of the various constituents, including managers, users, and the library staff. Offers a snapshot of current performance-assessment practice in academic libraries rather than delving into the m

Author :
Publisher : Association of Research Libr
ISBN 13 :
Total Pages : 106 pages
Book Rating : 4.69/5 ( download)

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Download or read book Evaluating Academic Library Directors written by and published by Association of Research Libr. This book was released on 1998 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Mary L. Smalls
Publisher : Chicago : Association of College and Research Libraries
ISBN 13 :
Total Pages : 136 pages
Book Rating : 4.97/5 ( download)

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Download or read book Performance Appraisal in Academic Libraries written by Mary L. Smalls and published by Chicago : Association of College and Research Libraries. This book was released on 1990 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Peter Hernon
Publisher : American Library Association
ISBN 13 : 0838913083
Total Pages : 552 pages
Book Rating : 4.86/5 ( download)

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Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2015-05-12 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a clear focus on real-world application, the authors Challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library servicesExplain service quality and customer satisfaction, and demonstrate how they are separate but intertwinedIdentify procedures for qualitatively and quantitatively measuring both service quality and satisfactionEncourage libraries to take action by presenting concrete steps they can take to become more customer-centricOffer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groupsThis book shows how to nurture an environment of continuous improvement through effective service quality assessment.

Author : Gail Munde
Publisher : Elsevier
ISBN 13 : 1780630034
Total Pages : 218 pages
Book Rating : 4.38/5 ( download)

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Download or read book Surviving the Future written by Gail Munde and published by Elsevier. This book was released on 2009-02-28 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library’s ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes. Complex and fragmented subject matter is synthesized into clear and logical presentation Focuses on current research and best practices International in scope