An Analytical Study On Job Role Stressors Employee Performance And Service Effectiveness Using Servqual Approach

Author : Dr Kasturi Rohit Naik Dr Srinivasan R Iyengar
Publisher : Archers & Elevators Publishing House
ISBN 13 : 9386501678
Total Pages : pages
Book Rating : 4.77/5 ( download)

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Download or read book An Analytical Study On Job Role Stressors, Employee Performance And Service Effectiveness Using Servqual Approach written by Dr Kasturi Rohit Naik Dr Srinivasan R Iyengar and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Sunil Sahadev
Publisher : Springer
ISBN 13 : 331913440X
Total Pages : 174 pages
Book Rating : 4.06/5 ( download)

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Download or read book Boundary Spanning Elements and the Marketing Function in Organizations written by Sunil Sahadev and published by Springer. This book was released on 2015-02-25 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents current research on boundary spanning elements. The editors bring together extant knowledge in the field and present a uniform narrative. Previous studies have often been disseminated across several academic disciplines like services marketing, personal selling and sales management etc. and this monograph aggregates studies dealing with boundary spanning elements or has boundary spanning elements related to the marketing function as the main empirical platform under a uniform theoretical perspective. Each chapter in the book deals with an important research theme and synthesizes studies in relation to boundary spanning elements.

Author : Neal M. Ashkanasy
Publisher : Routledge
ISBN 13 : 1317626230
Total Pages : 337 pages
Book Rating : 4.37/5 ( download)

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Download or read book Understanding the High Performance Workplace written by Neal M. Ashkanasy and published by Routledge. This book was released on 2016-06-10 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book asks the crucial question: When does high performance supervision become abusive supervision? As more organizations push to adopt high performance work practices (HPWP), the onus increasingly falls on supervisors to do whatever it takes to maximize the productivity of their work teams. In this rigorous, research-based volume, international contributors offer insight into how and when seemingly-beneficial workplace practices cross the line from motivation to abuse. By reviewing critical issues in both high performance work practices and abusive supervision, it illuminates the crossover between these two modes of work, and forges a path for future scholarship.

Author : Karen M. Barbera
Publisher : Oxford University Press
ISBN 13 : 0199395926
Total Pages : 753 pages
Book Rating : 4.27/5 ( download)

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Download or read book The Oxford Handbook of Organizational Climate and Culture written by Karen M. Barbera and published by Oxford University Press. This book was released on 2014-05-07 with total page 753 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Oxford Handbook of Organizational Climate and Culture presents the breadth of topics from Industrial and Organizational Psychology and Organizational Behavior through the lenses of organizational climate and culture. The Handbook reveals in great detail how in both research and practice climate and culture reciprocally influence each other. The details reveal the many practices that organizations use to acquire, develop, manage, motivate, lead, and treat employees both at home and in the multinational settings that characterize contemporary organizations. Chapter authors are both expert in their fields of research and also represent current climate and culture practice in five national and international companies (3M, McDonald's, the Mayo Clinic, PepsiCo and Tata). In addition, new approaches to the collection and analysis of climate and culture data are presented as well as new thinking about organizational change from an integrated climate and culture paradigm. No other compendium integrates climate and culture thinking like this Handbook does and no other compendium presents both an up-to-date review of the theory and research on the many facets of climate and culture as well as contemporary practice. The Handbook takes a climate and culture vantage point on micro approaches to human issues at work (recruitment and hiring, training and performance management, motivation and fairness) as well as organizational processes (teams, leadership, careers, communication), and it also explicates the fact that these are lodged within firms that function in larger national and international contexts.

Author : Qingfeng Meng
Publisher : Frontiers Media SA
ISBN 13 : 2832506879
Total Pages : 188 pages
Book Rating : 4.75/5 ( download)

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Download or read book Unsafe human behavior at construction sites written by Qingfeng Meng and published by Frontiers Media SA. This book was released on 2023-01-04 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Juan Jesús García-Iglesias
Publisher : Frontiers Media SA
ISBN 13 : 2832547710
Total Pages : 338 pages
Book Rating : 4.17/5 ( download)

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Download or read book Mental Health in Healthcare Workers and its Associations with Psychosocial Work Conditions written by Juan Jesús García-Iglesias and published by Frontiers Media SA. This book was released on 2024-04-11 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: The work environment can be considered one of the main determining factors that can influence the mental health of workers, especially as it regards the structural and organizational conditions to which the worker is subjected. This work environment has positive effects when work provides satisfaction and well-being or negative effects provoked by situations of stress, inadequate working patterns and schedules, possible situations of abuse and/or harassment, etc., which may contribute to the appearance of alterations in the mental health of the worker.

Author : D. Yagil
Publisher : Springer
ISBN 13 : 0230582672
Total Pages : 246 pages
Book Rating : 4.75/5 ( download)

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Download or read book The Service Providers written by D. Yagil and published by Springer. This book was released on 2008-04-17 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

Author : Dr Minna Tunkkari-Eskelinen, JAMK University of Applied Science Jyväskylä, Finland
Publisher : Academic Conferences and publishing limited
ISBN 13 : 191121876X
Total Pages : pages
Book Rating : 4.60/5 ( download)

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Download or read book ICTR 2018 International Conference on Tourism Research written by Dr Minna Tunkkari-Eskelinen, JAMK University of Applied Science Jyväskylä, Finland and published by Academic Conferences and publishing limited. This book was released on 2018-03-22 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: These proceedings represent the work of researchers participating in the International Conference on Tourism Research (ICTR 2018) which is being hosted by JAMK University of Applied Sciences, Jyväskylä, Finland on 23-24 March 2018.

Author : Jagdip Singh
Publisher :
ISBN 13 :
Total Pages : 56 pages
Book Rating : 4.87/5 ( download)

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Download or read book Performance Productivity and Quality of Frontline Employees in Service Organizations written by Jagdip Singh and published by . This book was released on 1999 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Youjae Yi
Publisher : Routledge
ISBN 13 : 1317676610
Total Pages : 224 pages
Book Rating : 4.14/5 ( download)

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Download or read book Customer Value Creation Behavior written by Youjae Yi and published by Routledge. This book was released on 2014-04-24 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: We all live in a service-based economy right now, and the role of customers has changed from passive buyers to active value creators. Customers are actively engaged in the value creation process, and customer value creation behavior has become an essential phenomenon. For the competitive advantage of the firm, employees need to change from exclusive service providers to value facilitators. Firms must now change their paradigm from treating customers as mere buyers to engaging customers as value creators. This book sheds insight into the essentiality of understanding customer value creation behavior for enhancing firm performance. This book is also a comprehensive reference critically analyzing the current state of customer value creation behavior. It covers theoretical foundations, measurement, antecedents and consequences of customer value creation behavior, in addition to applications in specific and various contexts. The book also highlights the importance of understanding the dimensional structure of customer value creation behaviour for accurate results of empirical research. In addition, the book also examines customer value destruction behavior or dysfunctional customer behavior. This book challenges the conventional belief that handling customer complaints equates with handling dysfunctional customer behavior and provides useful insights for handling employees and customers.