A Tiny History Of Service Design

Author : Daniele Catalanotto
Publisher :
ISBN 13 : 9780464827283
Total Pages : pages
Book Rating : 4.80/5 ( download)

DOWNLOAD NOW!

Download or read book A Tiny History of Service Design written by Daniele Catalanotto and published by . This book was released on 2018-09-14 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: A two hour read book that shows the different events that made it possible for Service Design to be such a great field today.

Author : Daniele Catalanotto
Publisher : Independently Published
ISBN 13 : 9781790531233
Total Pages : 258 pages
Book Rating : 4.33/5 ( download)

DOWNLOAD NOW!

Download or read book Service Design Principles 1-100: 100 Ideas to Improve the User and Customer Experience in Simple and Practical Ways. written by Daniele Catalanotto and published by Independently Published. This book was released on 2018-11-29 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hypothesis of this handbook is that you don't need to understand the full extent of Service Design to improve the user and customer experience. You don't need to understand all the theory to create great services.That's why each principle in this handbook is summarized in a simple rule of thumb. These simple rules of thumb should be enough for smart readers. You might find, under each principle, a little story, an example, or a study. This additional content can help you turn this principle into action.

Author : Marc Stickdorn
Publisher : Bis Publishers
ISBN 13 : 9789063692797
Total Pages : 376 pages
Book Rating : 4.9X/5 ( download)

DOWNLOAD NOW!

Download or read book This is Service Design Thinking written by Marc Stickdorn and published by Bis Publishers. This book was released on 2012 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.

Author : Paula Alexandra Gomes da Silva
Publisher : Imprensa da Universidade de Coimbra / Coimbra University Press
ISBN 13 : 9892621891
Total Pages : 29 pages
Book Rating : 4.90/5 ( download)

DOWNLOAD NOW!

Download or read book Service Design written by Paula Alexandra Gomes da Silva and published by Imprensa da Universidade de Coimbra / Coimbra University Press. This book was released on with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt: This e-book brings together a collection of hands-on Service Design-related activities. This collection was assembled with a view to take students across the process of designing a service, from the early stage of exploratory research to the service blueprint phase. Besides providing step-by-step instructions to each activity, the e-book introduces students to a set of digital templates specifically created to support each of the activities described in the e-book.

Author : Umar Zakir Abdul Hamid
Publisher : Springer Nature
ISBN 13 : 3031293061
Total Pages : 336 pages
Book Rating : 4.61/5 ( download)

DOWNLOAD NOW!

Download or read book Service Design for Emerging Technologies Product Development written by Umar Zakir Abdul Hamid and published by Springer Nature. This book was released on 2023-07-20 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: The productization of emerging technologies related to the Fourth Industrial Revolution (FIR) is now getting more attention across different industries. Compared to the previous industrial transformations that the world has seen which relied on mechanical innovations, the ongoing FIR is seeing software and data-driven products as the foundation. Apart from that, topics such as circular and sustainable economy as well as climate change are also disrupting the industrial ecosystem. For a viable and successful productization of emerging technologies, collaborations between interdisciplinary stakeholders are a necessity. One of the elements that has been identified to facilitate this collaboration is service design. This book aimed to provide comprehensive service design discussions for practitioners in different fields and sectors. The aim is to bridge the knowledge gap between experts in academia, business and product development, among many others, to provide a unified understanding of the importance of service design for the productization of emerging technologies. The book consists of an overview of emerging technologies product development and service design, as well as perspectives from different sectors of the industry. The book is expected to benefit multi-disciplinary researchers, practitioners and general audiences with interests in Service Design for Emerging Technologies.

Author : Matthew Wizinsky
Publisher : MIT Press
ISBN 13 : 0262543567
Total Pages : 347 pages
Book Rating : 4.69/5 ( download)

DOWNLOAD NOW!

Download or read book Design after Capitalism written by Matthew Wizinsky and published by MIT Press. This book was released on 2022-03-15 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: How design can transcend the logics, structures, and subjectivities of capitalism: a framework, theoretical grounding, and practical principles. The designed things, experiences, and symbols that we use to perceive, understand, and perform our everyday lives are much more than just props. They directly shape how we live. In Design after Capitalism, Matthew Wizinsky argues that the world of industrial capitalism that gave birth to modern design has been dramatically transformed. Design today needs to reorient itself toward deliberate transitions of everyday politics, social relations, and economies. Looking at design through the lens of political economy, Wizinsky calls for the field to transcend the logics, structures, and subjectivities of capitalism—to combine design entrepreneurship with social empowerment in order to facilitate new ways of producing those things, symbols, and experiences that make up everyday life. After analyzing the parallel histories of capitalism and design, Wizinsky offers some historical examples of anticapitalist, noncapitalist, and postcapitalist models of design practice. These range from the British Arts and Crafts movement of the nineteenth century to contemporary practices of growing furniture or biotextiles and automated forms of production. Drawing on insights from sociology, philosophy, economics, political science, history, environmental and sustainability studies, and critical theory—fields not usually seen as central to design—he lays out core principles for postcapitalist design; offers strategies for applying these principles to the three layers of project, practice, and discipline; and provides a set of practical guidelines for designers to use as a starting point. The work of postcapitalist design can start today, Wizinsky says—with the next project.

Author : Marc Stickdorn
Publisher : John Wiley & Sons
ISBN 13 : 1118156307
Total Pages : 389 pages
Book Rating : 4.08/5 ( download)

DOWNLOAD NOW!

Download or read book This is Service Design Thinking written by Marc Stickdorn and published by John Wiley & Sons. This book was released on 2012-01-11 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn't. Maybe one takes credit cards and the other is cash only. Maybe you like the layout of one over the other, or one has more comfortable seating. Maybe the staff at one is friendlier, or draws fun shapes on the top of their lattes. All of these nuances relate to service design. This Is Service Design Thinking combines the knowledge of twenty-three international authors and even more online contributors from the global service design community and is divided into three sections: Basics: outlines service design thinking along five basic principles Tools: describing a variety of tools and methods used in Service Design Thinking Cases: vivid examples for the introduced fundamentals with real-life case studies from 5 companies that did inspiring projects within the field of Service Design At the end, a one-page "Customer Journey Canvas" is included, which can be used to quickly sketch any service on a single sheet of paper—capturing different stakeholder concerns: e.g. customers, front-line staff and management.

Author : Lara Penin
Publisher : Bloomsbury Publishing
ISBN 13 : 1350031917
Total Pages : 192 pages
Book Rating : 4.13/5 ( download)

DOWNLOAD NOW!

Download or read book An Introduction to Service Design written by Lara Penin and published by Bloomsbury Publishing. This book was released on 2018-05-17 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an integrative and advanced culture of design. All over the world new design studios are defining their practice as service design while long established design and innovation consultancies are increasingly embracing service design as a key capacity within their offering. Divided into two parts to allow for specific reader requirements, Service Design starts by focusing on main service design concepts and critical aspects. Part II offers a methodological overview and practical tools for the service design learner, and highlights fundamental capacities the service design student must master. Combined with a number of interviews and case studies from leading service designers, this is a comprehensive, informative exploration of this exciting new area of design.

Author : Daniela Sangiorgi
Publisher : Bloomsbury Publishing
ISBN 13 : 1474250157
Total Pages : 288 pages
Book Rating : 4.53/5 ( download)

DOWNLOAD NOW!

Download or read book Designing for Service written by Daniela Sangiorgi and published by Bloomsbury Publishing. This book was released on 2017-02-23 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

Author : Johan Blomkvist
Publisher : Edward Elgar Publishing
ISBN 13 : 1802203303
Total Pages : 299 pages
Book Rating : 4.01/5 ( download)

DOWNLOAD NOW!

Download or read book The Materials of Service Design written by Johan Blomkvist and published by Edward Elgar Publishing. This book was released on 2023-12-11 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: If Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan Holmlid explore this question by establishing a discourse around the materials of service design, discussing materials as a means to explore what service design is and could be.