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Publisher :
ISBN 13 : 9780990372820
Total Pages : pages
Book Rating : 4.20/5 ( download)
Download or read book A Patient-centered Approach to Handling Complaints and Grievances written by and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Liz Osborne
Publisher : Jones & Bartlett Learning
ISBN 13 : 9780763726225
Total Pages : 252 pages
Book Rating : 4.22/5 ( download)
Download or read book Resolving Patient Complaints written by Liz Osborne and published by Jones & Bartlett Learning. This book was released on 2004 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, As well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, As a result, greatly reduce risk management claims. Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery provides managers, physicians, and employees with the skills and tools necessary to implement a service recovery process to respond to and review patient complaints and concerns about quality of care. Author Liz Osborne draws on her 15 years of experience as manager of a patient relations department in a large HMO to give expert advice on addressing patient dissatisfaction appropriately and effectively.
Author : Lorren Pettit
Publisher : CRC Press
ISBN 13 : 042968018X
Total Pages : 134 pages
Book Rating : 4.82/5 ( download)
Download or read book Cultivating a Digital Culture for Effective Patient Engagement written by Lorren Pettit and published by CRC Press. This book was released on 2020-01-30 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cultivating a Digital Culture for Effective Patient Engagement offers a strategic framework for healthcare provider websites in order to support patient engagement and connected health initiatives. Referred to as the Health Empowerment Web Strategy Index (HEWSi), the proposed framework is complemented by a detailed "check list" of health empowerment items organizations should incorporate into their website design. A healthcare provider’s website should be an effective resource for empowering the health of patients no matter where patients are in their digital culture evolution. The challenge for many organizations is that patient engagement/connected health initiatives are frequently developed and managed separately from the organization’s digital marketing efforts. This book recognizes this disconnect and advocates for a reimaging of healthcare provider websites based on the four domains of the HEWSi strategic framework: (1) orienting; (2) enlightening; (3) aligning; and (4) personalizing. As a framework and toolkit, HEWSi helps breakdown patient engagement silos within healthcare organizations by allowing varied functional teams (marketing; web developers; patient experience staff; clinical leaders; HIM/HIS personnel; etc.) to congregate around a shared pathway for conversing, strategizing, planning, and developing an effective patient empowerment website.
Author : Dalia Kriksciuniene
Publisher : Springer Nature
ISBN 13 : 3030793532
Total Pages : 256 pages
Book Rating : 4.31/5 ( download)
Download or read book Intelligent Systems for Sustainable Person-Centered Healthcare written by Dalia Kriksciuniene and published by Springer Nature. This book was released on 2022 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Person-Centered Care (PCC) conceptual background of healthcare positions a person in the center of a healthcare system, instead of defining a patient as a set of diagnoses and treatment episodes. The PCC-based concep- tual background triggers enhanced application of Artificial Intelligence (AI), as it dissolves the limits of processing traditional medical data records. The ambition of taking care of a person health by knowing life conditions, values, and expectations for nurturing own health adds new dimensions for making PCC operational.
Author : David A. Linderman
Publisher : Taylor & Francis
ISBN 13 : 1134915810
Total Pages : 272 pages
Book Rating : 4.11/5 ( download)
Download or read book Alzheimer's Day Care written by David A. Linderman and published by Taylor & Francis. This book was released on 2013-05-13 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: A book whose purpose is to offer guidance to individuals, organizations and agencies on how to develop day care programmes for patients with Alzheimer's disease or a related dementia. A range of programme aspects are covered from administrative details to social factors and evaluation techniques.
Author : Susan D. Moffatt-Bruce
Publisher : Emerald Group Publishing
ISBN 13 : 1838670866
Total Pages : 218 pages
Book Rating : 4.63/5 ( download)
Download or read book Structural Approaches to Address Issues in Patient Safety written by Susan D. Moffatt-Bruce and published by Emerald Group Publishing. This book was released on 2019-10-24 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume delves into the potential that design thinking can have when applied to organizational systems and structures in health care environments to mitigate risks, reduce medical errors and ultimately improve patient safety, the quality of care, provider well-being, and the overall patient experience.
Author : Harriet Forman, RN, EdD
Publisher : Springer Publishing Company
ISBN 13 : 0826105599
Total Pages : 314 pages
Book Rating : 4.92/5 ( download)
Download or read book Nursing Leadership for Patient-Centered Care written by Harriet Forman, RN, EdD and published by Springer Publishing Company. This book was released on 2010-09-08 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book should be read by every nurse manager. Nursing students and faculty will benefit from reading it as well."--Nursing Education Perspectives "Dr. Forman's book is revolutionary and courageous in that it brings to light negative issues that exist in nursing management and patient careÖ.Her use of plain, day-to-day language and methods will ultimately bring reform to health care at the bedside." —Deborah M. Tascone, MS, RN Regional Executive Director North Shore Long Island Jewish Health System "The vignettes provide great examples that could lead to rich classroom or workshop discussions. Perfect for leadership/management courses and in health care organizations..." Diana Mason, PhD, C, FAAN, RN Editor Emeritus, American Journal of Nursing Professor of Nursing, Rudin Chair, Hunter-Bellevue College of Nursing Too often, both nurses and patients witness major breakdowns in the health care system-ineffective communication, unrealistic nurse-patient ratios, tension among staff, abuse of authority, and most importantly, managers drawn away from patients due to administrative duties. This inspiring guide presents engaging, real-life stories of nurses, managers, and leaders who have experienced failures of the system firsthand, and have been motivated to critically examine, address, and resolve them. This collection of narratives includes practical methods, models, and strategies that nurses can apply to enhance and expand their own practices. Readers will gain a wealth of insight on how to overcome narrow-mindedness and egocentrism, to improve their management, leadership, communication, and organizational skills, and ultimately to bring real reform to health care practices and patient care. Key features: Presents stories of actual management issues and how nurse leaders/managers, nursing staff, and patients have handled them Identifies harmful trends in the health care system that can be analyzed and remedied Encourages nurse managers to shift the prevailing "system-centered" orientation to one that is "patient-centered" Provides a phenomenologically based leadership/management model for resolving nursing issues institutionally and individually Includes methods for addressing cultural and religious barriers among staff An engaging, enjoyable read, this book will empower readers to learn from these narratives and to dramatically transform the health care system at large.
Author : Jerry J. Zimmerman
Publisher : Elsevier Health Sciences
ISBN 13 : 0323081703
Total Pages : 1769 pages
Book Rating : 4.02/5 ( download)
Download or read book Pediatric Critical Care E-Book written by Jerry J. Zimmerman and published by Elsevier Health Sciences. This book was released on 2011-03-24 with total page 1769 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provide the latest in superior quality care for critically ill children with the full-color, updated 4th Edition of Fuhrman and Zimmerman’s Pediatric Critical Care. In print, and now online, Drs. Bradley P. Fuhrman and Jerry J. Zimmerman use a comprehensive, organ-systems approach to help you manage a full range of disease entities. Get up-to-the-minute knowledge of topics such as acute lung injury, multiple organ dysfunction syndrome, and more. Implement new clinical techniques and diagnostic tests, weigh the varying perspectives of six associate editors with expertise in the field, reference 1,000+ illustrations to aid diagnosis, and keep sharp with online access to board-style review questions. This definitive title will ensure that you consistently deliver the very best intensive care to your pediatric patients. Focus on the development, function, and treatment of a wide range of disease entities with the text’s clear, logical, organ-system approach. Keep all members of the pediatric ICU team up to date with coverage of topics particularly relevant to their responsibilities. Keep current with the latest developments in palliative care, mass casualty/epidemic disease, acute respiratory failure, non-invasive ventilation, neurocritical care, neuroimaging, hypoxic-ischemic encephalopathy, stroke and intracerebral hemorrhage, systemic inflammatory response syndrome, acute lung injury, multiple organ dysfunction syndrome, and much more. Quickly find the information you need with sections newly reorganized for easier access. Gain the perspectives of six expert associate editors on all the new developments in the field. Understand complex concepts quickly and conclusively with a brand new full-color format and more than 1,000 illustrations. Search the full text, download the image library, and access online board review questions targeting every relevant topic, all at www.expertconsult.com.
Author : David I. Samuels
Publisher : CRC Press
ISBN 13 : 143984030X
Total Pages : 309 pages
Book Rating : 4.06/5 ( download)
Download or read book Managed Health Care in the New Millennium written by David I. Samuels and published by CRC Press. This book was released on 2011-12-05 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: David Samuels, a leading authority on financial models in healthcare, draws on his multidisciplinary background in all aspects of managed care to provide an expansive yet detailed perspective of this complex field. Grounded in evidence-based modeling, the book’s multidisciplinary focus puts the spotlight on core concepts from the standpoints of health plans, hospitals, physician practice, and their respective integrated network models. You’ll learn what happened when a country’s national health care plan is developed with problematic underwriting, why hospitals will always be victimized at their payer’s bargaining table, and even how to improve the current primary care shortage at both 50% less provider costs as well as with triple their members’ compliance in wellness care. The book gives you the critical tools to stay ahead of the learning curve, engage patients to take responsibility for their own and their family’s health status, and improve your differentiation in a RAPIDLY changing marketplace.
Author : June Eastmond
Publisher : McGraw-Hill Science/Engineering/Math
ISBN 13 : 9780028024240
Total Pages : 708 pages
Book Rating : 4.49/5 ( download)
Download or read book Glencoe Nursing Assistant Fundamentals: A Patient Centered Approach written by June Eastmond and published by McGraw-Hill Science/Engineering/Math. This book was released on 1997-01-07 with total page 708 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vignettes that put students in real-life situations are among the ways that Glencoe Nursing Assistant Fundamentals takes stu-dents beyond the confines of textbook learning to prepare them for the rigors and rewards of careers as nursing assistants. Com-bining technical instruction and concepts in patient-centered care, this new text focuses on both the technical skills and the human relations skills required of a nursing assistant.
